Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,988 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I ordered my beautiful peice of furniture, website said 3-4 working days, was charged 14.00 for said delivery, the next day I had an email to say that it had been dispatched, then had a follow on email to say delivery would be 10 days away which surprised me due to the quick dispatch, but I thought, give them the bennifit of the doubt due to Covid outbreak, 3 days before said delivery date i was sent an email asking for feedback to furniture 123 which I thought was a little presumptuous, and then I waited in all day for delivery on suggested day and it never showed up, I dont expect to pay 100's of pound on one peice of furniture to be messed about, my email said I could track my delivery, but low and behold, no tracking information, no communication since the email threatening delivery, Not a happy bunny at all.”

Helpful Report

Posted 5 years ago

“Excellent speedy service. Having being let down by another company I needed furniture quickly and furniture 123 delivered next day. Thankyou”

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Posted 5 years ago

“The customer service was ok And the delivery was on time I very happy The matier was fantastic I borde a sky white bunk bed”

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Posted 5 years ago

“The bed is absolutely stunning. We are so pleased with it. A little hiccup With the delivery. However we will be purchasing another bed in the future.”

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Posted 5 years ago

“Good communication, polite and helpful drivers (even putting the furniture into the right room) The only slight negative is that the email I had with my time slot said I would get a call 30 minutes before they were due to arrive which I didn’t get”

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Posted 5 years ago

“Really good customer service; friendly and efficient. They were very flexible with delivery to meet our needs. The bed is high quality with all the parts there and easy to follow instructions. Would use again.”

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Posted 5 years ago

“Good bed, although when unpacked not a dark grey as in the photo and not a patterned velvet at all. Bed straight forward to put together apart from the nuts onto the bolts at the foot end. Hole cut outs not big enough.”

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Posted 5 years ago

“Good VFM products and helpful customer service,stock availability good too unlike many others. Would to like see price match and/or total value threshold discounts.”

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Posted 5 years ago

“Price was competitive, delivery swift and product as described”

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Posted 5 years ago

“Really pleased with the bunk beds they look lovely quick delivery thank you”

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Posted 5 years ago

“Absolute great I called and paid over the phone lady was really helpful and had the bed delivered within the week fantastic service havnt yet built the bed but will leave another review on the quality”

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Posted 5 years ago

“So pleased with everything, from ordering to delivery. Definitely use again”

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Posted 5 years ago

“Great delivery, communication and product quality is top! Definitely would recommend!”

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Posted 5 years ago

“Very good Quality”

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Posted 5 years ago

“Yes another well built bed and I have had a few furniture items also, well built. A*****”

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Posted 5 years ago

“Lovely , few times there was delivery delay”

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Posted 5 years ago

“Really lovely table and chairs. However one chair has a wonky leg. Easy to put together and seems strong and sturdy”

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Posted 5 years ago

“Late delivery, not received product and poor communication.”

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Posted 5 years ago

“Ordered a TV stand and was amazed at the quality of the item.. I thought it was going to be a nightmare to assemble after I had unpacked all the component parts, but it only took me about 2 hours from start to finish.. It looks amazing, solid, really well made, and excellently priced.. Would not hesitate to recommend or use Furniture 123 in the future..”

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Posted 5 years ago

“First class customer service. Product was well packaged and excellent quality. I found it easy to assemble and the instructions easy to follow. Keep up the good work. I would definitely recommend this company.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,988 reviews