Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used this site repeatedly now and have always received deliveries within a few days. Good quality , excellent service would highly recommend.”

Helpful Report

Posted 4 years ago

“Not a review, but this is for attention of Marian, as could not answer the question sent to me. It would not reply to you..Yes, the steps &desk can be swopped position, if you look at picture 6 on the website pictures, it shows the way you would like.”

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Posted 4 years ago

“Great product. Just as described on the website. Good communication from the company re delivery date and delivered right on time.”

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Posted 4 years ago

“Very good service, quick delivery, good communication, and very happy with the product. Can I suggest though having a UK manufactured page, I want to buy UK not Chinese products, and would pay more. Deliver a better Uk product range and promote it, happy to pay a bit more.”

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Posted 4 years ago

“Great, thanks.”

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Posted 4 years ago

“Genuinely surprised by the high quality of the dining chairs given the low price, as compared with other well known suppliers. Delivered within a week as promised, very happy!”

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Posted 4 years ago

“The bed is really good quality - sturdy and strong and easy to put together. The Allen key screws are great and save on time and effort. I’m really pleased with this purchase. The photo is just the bed. Desk, drawers etc not yet in place! But all pieces are strong & good quality. Delivery was quick.”

Helpful Report

Posted 4 years ago

“Ordered a mid bed sleeper, with attached desk, well packaged, good delivery, although last minute rush as the expected delivery time was brought forward by an hour. Fairly easy to assemble the bed once started, identifying the pieces correctly is imperative, especially the 4 corners, labeling the parts would be helpful. The bed looks great.”

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Posted 4 years ago

“Extremely happy with the bar stools and armchairs that I’ve purchased. I can’t quite believe the turnaround. Will definitely use again.”

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Posted 4 years ago

“Fantastic service. Love my posh TV stand”

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Posted 4 years ago

“Trundle bed good quality put together easily, would highly recommend company in contact at every stage.”

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Posted 4 years ago

“Very quick delivery Easy to build, very study.”

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Posted 4 years ago

“1st bed was a little complicated and took a while to put together however direction were straight forward and the 2nd but was much easier. I am very pleased the bedsand my children absolutely love their new beds with hideaway den underneath. Would definitely recommend to family and friends great space savers”

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Posted 4 years ago

“Brilliant Ordered this in the after noon it was delivered the next day. Price was great. Excellent value for money would definitely recommend this company”

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Posted 4 years ago

“Once stock was available, I received a text and it was delivered promptly. Lovely tv unit although a took a couple of hours to put together. Great price too.”

Furniture 123 5 star review on 13th November 2020

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Posted 4 years ago

“Amazing service, super fast delivery, gorgeous item, great instructions, no problems at all will definately be ordering again! Thank you :D”

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Posted 4 years ago

“Great product good service”

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Posted 4 years ago

“Although the furniture was fine, some parts were a bit fiddly to put together, but on the whole i was satisfied. The furniture was due to arrive on a Saturday, well it finally arrived on the following Tuesday. It arrived before the time schedule. What is the point of having an allocated time slot if you are going to then deliver early? It was incredibly lucky I was in! Apparently if you are out they put a card through the letter box. I would have been very annoyed if this had happened Customer services were helpful. regarding this matter.”

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Posted 4 years ago

“Fast delivery good quality furniture”

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Posted 4 years ago

“VERY HAPPY with my purchase. Quick delivery. Spacious storage. Colour perfect for my bedroom. Sturdy and well priced.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews