Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

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“Delivery 📦 on time, very well packaged, l am very pleased with nest of tables, they look even better than the photos on website”

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Posted 4 years ago

“Brilliant quality and delivery service, thanks”

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Posted 4 years ago

“Furniture good quality and kept up-to-date regarding delivery”

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Posted 4 years ago

“Good price for a quality product, easy assembly instructions and solid piece furniture. Looks better than description pictures. Arrived on time, great service”

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Posted 4 years ago

“Delighted with my new comfy sofa. Lovely velvet. Delivery guys prompt and very polite.”

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Posted 4 years ago

“Ordering was quick and easy and delivery was spot on time , and driver was most pleasant and helpful and helped me up the stairs with sofa seat . So its a 5 out of 5 from me”

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Posted 4 years ago

“A good product and reasonably priced. My only issue was the additional charge for delivery that is not mentioned until the end. Was also charged for a 2 man delivery, it was then delivered by 1 man who struggled due to size and weight of a complete bunk bed. Delivery driver wad polite and finally did the job, but it was not fair in him or us when we had paid for a 2 man delivery. Delivered at the agreed time and on my preferred date, so generally happy and would use again...”

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Posted 4 years ago

“Very easy ordering, quick delivery, package was received undamaged and bench table and benches were great quality. Not assembled yet as have to transport it to our holiday home.”

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Posted 4 years ago

“Not received my order yet”

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Posted 4 years ago

“Good solid piece of furniture.ottoman.”

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Posted 4 years ago

“Brilliant service from ordering to delivery.”

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Posted 4 years ago

“Very happy with my purchase and the service.”

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Posted 4 years ago

“Absolutely gorgeous bunk beds! Was a bit worried by other reviews stating that the slats were difficult to fit but I didn't find that at all. Took my mam and I 2 hours to assemble it and went together very easily. The delivery was spot on. Had a message to give a 2 hour time slot then the driver called when he was 10 minutes away. Can't recommend this bed enough. I've even been on the top bunk with my son watching a movie and it felt very sturdy!”

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Posted 4 years ago

“Ordered my sons new bed at the beginning of October and it still hasn’t been delivered. I am on my 4th expected delivery date, but I’m not filled with confidence ☹️”

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Posted 4 years ago

“Very helpful my order arrived on time the puffy was worth the money Looks lovely in my lounge I would have paid a lot more anywhere else would buy from you again”

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Posted 4 years ago

“When I ordered a bed I specifically asked if it could be delivered end of November as I’m moving in to a new house which is like a building site . I then received a message to say it was coming on the 7th of November so o called customer services and reminded them that we could not receive the bed until the end of the month . I was reassured that this had been done only to have it delivered anyway and it’s inconvenience has now meant I’ve had to hire a van to collect it as the work men couldn’t work when it was there . Feel like this service could of been better , let’s hope the bed is okay”

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Posted 4 years ago

“Excellent company to deal with no problem”

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Posted 4 years ago

“Lovely chair, reasonable price, and fast delivery. Delighted!!”

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Posted 4 years ago

“Looks great, good value for money. Easy to put together, only wish the glass was clear and not opaque, but looks lovely.”

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Posted 4 years ago

“The ordering was easy, I received regular contact regarding the delivery. Hassle free purchasing.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews