Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,960 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from ordering to delivery.”

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Posted 5 years ago

“Very happy with my purchase and the service.”

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Posted 5 years ago

“Absolutely gorgeous bunk beds! Was a bit worried by other reviews stating that the slats were difficult to fit but I didn't find that at all. Took my mam and I 2 hours to assemble it and went together very easily. The delivery was spot on. Had a message to give a 2 hour time slot then the driver called when he was 10 minutes away. Can't recommend this bed enough. I've even been on the top bunk with my son watching a movie and it felt very sturdy!”

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Posted 5 years ago

“Ordered my sons new bed at the beginning of October and it still hasn’t been delivered. I am on my 4th expected delivery date, but I’m not filled with confidence ☹️”

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Posted 5 years ago

“Very helpful my order arrived on time the puffy was worth the money Looks lovely in my lounge I would have paid a lot more anywhere else would buy from you again”

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Posted 5 years ago

“When I ordered a bed I specifically asked if it could be delivered end of November as I’m moving in to a new house which is like a building site . I then received a message to say it was coming on the 7th of November so o called customer services and reminded them that we could not receive the bed until the end of the month . I was reassured that this had been done only to have it delivered anyway and it’s inconvenience has now meant I’ve had to hire a van to collect it as the work men couldn’t work when it was there . Feel like this service could of been better , let’s hope the bed is okay”

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Posted 5 years ago

“Excellent company to deal with no problem”

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Posted 5 years ago

“Lovely chair, reasonable price, and fast delivery. Delighted!!”

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Posted 5 years ago

“Looks great, good value for money. Easy to put together, only wish the glass was clear and not opaque, but looks lovely.”

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Posted 5 years ago

“The ordering was easy, I received regular contact regarding the delivery. Hassle free purchasing.”

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Posted 5 years ago

“well i called to check on a delivery spoke to someone who put me through to another then put through again and in the process it cost me £10 why havent you a free 0800 line or a cheaper one Bit upset with that Jackie Edwards”

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Posted 5 years ago

“Fantastic bed really pleased delivered real fast great thank you”

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Posted 5 years ago

“Delivered on time , excellent quality sofa very pleased all round”

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Posted 5 years ago

“Easy to order, delivery communication was good and very happy with sofa”

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Posted 5 years ago

“My Dining chairs are stunning and arrived very quickly, easy to put together. I did have to buy rubber chair leg protectors so as not to damage my floor but would recommend Furniture 123”

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Posted 5 years ago

“Absolutely beautiful. I love it. Plenty of space to store things”

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Posted 5 years ago

“Very happy with service and product”

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Posted 5 years ago

“We are still waiting for our delivery after two weeks !”

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Posted 5 years ago

“Although I did have to wait a while for the item, it was delivered on time but friendly helpful,drivers. It is very sturdy and reasonably easy to put together.”

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Posted 5 years ago

“Arrived on time simple to construct with great instructions and looks amazing.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,960 reviews