Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent!!!! Great delivery lovely drivers”

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Posted 4 years ago

“Perfect product, super fast delivery”

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Posted 4 years ago

“Lovely quality furniture delivered promptly, I'm very happy with my purchase and the service received.”

Furniture 123 5 star review on 6th November 2020

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Posted 4 years ago

“Pretty good product, could be easier to assemble if only some major bolts were 1cm longer and screw holes cleared of debris. As for delivery, tracking system did not work, delivery took 12 days after first delivery date cancelled by supplier and I object to be woken up at 6.30am to be told delivery on the way! Delivery arrangements could have been handled better.”

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Posted 4 years ago

“Very happy with my purchase . Looked exactly as expected and arrived within a few days of ordering. I was notified of delivery and furniture came in excellent condition and only the legs to screw on Overall very pleased and have already recommend to several friends . Thank you furniture 123 . Would buy from you again”

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Posted 4 years ago

“Haven't had any issues. Item as described”

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Posted 4 years ago

“Delivery was extremely quick. Assembly was very easy with provided Allen key.”

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Posted 4 years ago

“Very good value for money, easy assembly. So pleased with delivery as well”

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Posted 4 years ago

“Good price, delivered ahead of schedule, Beautiful product.”

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Posted 4 years ago

“I got fed up/tired with waiting and queuing looking at sofas and long times waiting for delivery etc with all the big stores. Stumbled across Furniture 123 by accident on my PC saw pic of bright orange sofa and price and decided to take a gamble and purchase that sofa and footstall as price was amazing, wasnt even looking at getting an orange sofa, had plans for green, wanted comfort and it mentioned that word in the description, wasnt even sure the company was legit could be a scam. OMG arranged for delivery in 2 weeks giving me time to get rid of old sofa, but it arrived within days !!! luckily i was at home and managed to fit both in my living room. Have to say I am blown away with the sofa and footstall and quality, quite a surprise to me, so much that i am going to purchase another exact same once lockdown is over and get rid of my old sofa. Would give the company 5 stars for delivery, quality, price.”

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Posted 4 years ago

“Having searched around for weeks for furniture I decided to buy from Furniture 123. The reason was the style and the price. I have bought a leather sofa and reclining arm chair which is beautiful and a dressing table and wardrobe in the Harper range. Cannot fault any of it. It's very good quality at a great price. Will always look at Furniture 123 when I need something in the future. Great customer service. Fast delivery. Great company to deal with.”

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Posted 4 years ago

“Great table and chairs for half the price of elsewhere! Only fault I would have is the delivery. After it did not show on time i called customer service, after waiting 13 minutes on hold to get through, now past the delivery time, was told the delivery had not gone out correctly by DX. This was sorted by the team quickly and rearranged however had to wait another 3 days.”

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Posted 4 years ago

“Great service, very easy, good price for a quality bed”

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Posted 4 years ago

“I am extremely happy with all services from ordering to delivery the table and chairs is beautiful and really good solid quality would definitely recommend”

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Posted 4 years ago

“Perfect item, as advertised, carefully delivered on time.”

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Posted 4 years ago

“Lovely furniture relatively easy to liaise”

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Posted 4 years ago

“Worth the money”

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Posted 4 years ago

“Quick delivery, good product”

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Posted 4 years ago

“Excellent customer service and speedy delivery of goods. I would highly recommend Furniture 123. The chairs were of excellent quality and exactly what I wanted.”

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Posted 4 years ago

“Great choice, competitive prices. Because of Covid we did have to wait 3 months to get the items delivered, they gave us a delivery date at the time of ordering and kept us updated, delivered on time as promised. The table and chairs were of a good standard, easily assembled. I would recommend people to check out their site.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews