Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well i called to check on a delivery spoke to someone who put me through to another then put through again and in the process it cost me £10 why havent you a free 0800 line or a cheaper one Bit upset with that Jackie Edwards”

Helpful Report

Posted 4 years ago

“Fantastic bed really pleased delivered real fast great thank you”

Helpful Report

Posted 4 years ago

“Delivered on time , excellent quality sofa very pleased all round”

Helpful Report

Posted 4 years ago

“Easy to order, delivery communication was good and very happy with sofa”

Helpful Report

Posted 4 years ago

“My Dining chairs are stunning and arrived very quickly, easy to put together. I did have to buy rubber chair leg protectors so as not to damage my floor but would recommend Furniture 123”

Helpful Report

Posted 4 years ago

“Absolutely beautiful. I love it. Plenty of space to store things”

Helpful Report

Posted 4 years ago

“Very happy with service and product”

Helpful Report

Posted 4 years ago

“We are still waiting for our delivery after two weeks !”

Helpful Report

Posted 4 years ago

“Although I did have to wait a while for the item, it was delivered on time but friendly helpful,drivers. It is very sturdy and reasonably easy to put together.”

Helpful Report

Posted 4 years ago

“Arrived on time simple to construct with great instructions and looks amazing.”

Helpful Report

Posted 4 years ago

“Really happy with my dining chair and armchair. Everything went according to plan.”

Helpful Report

Posted 4 years ago

“Great service /communication great would recommend”

Helpful Report

Posted 4 years ago

“Wanted an extending table and 4 chairs and saw a good offer. Ordered online and the stuff arrived two days later and the delivery men were great. Easy to put together, even for an oldie like myself. My missus returned home later in the day and was really pleased with the whole dining set. Good price, great delivery, good quality ---couldn't ask for more!”

Helpful Report

Posted 4 years ago

“Product as described. Bit odd that directions are in box 4 and not 1, but managed to put bed and units together with no hassles. Looks great, daughter loves her bed and hiding underneath. For a small bedroom and works well doesn’t take over the room. No parts missing or damaged. No wood split during building process. Drawers unit and desk are very sturdy, good quality. Worth the price. Very pleased with this purchase. Five stars!”

Helpful Report

Posted 4 years ago

“Perfect from start to finish highly recommended 👌”

Helpful Report

Posted 4 years ago

“All my family members loved our table and chairs is it great value great quality for your money.”

Helpful Report

Posted 4 years ago

“Our furniture arrived a week late and when it did only half of the order arrived”

Helpful Report

Posted 4 years ago

“I ordered an item that I was told was in stock-or I would ordered elsewhere. After a few days I received an email to say that delivery would be 4 weeks. Why when it is in stock?? And just one week into the wait time I receive an email (today) asking me to write a review of the purchase and service. Not received either yet! Should be zero stars but that is not an option.”

Helpful Report

Posted 4 years ago

“TV Cabinet/Stand arrived on the day promised and the delivery guy was very helpful. Unit is really well made and was easy to put together. It looks stunning. Only issue is that the drawer runners do not line up and thus the drawers do not align accurately. (This is a comment I have seen before regarding this unit). With some very careful DIY attention it is now looking as it was supposed to. Shame they could not get that right as the rest is first class.”

Helpful Report

Posted 4 years ago

“Found on google price was expensive but when tv unit arrived you could see why the quality was 1st class looks amazing thank you delivery man very helpful as well and called when near”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews