Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over all pleased, lots of parts but very sturdy when complete my daughter loves it and had her first sleep over tonight There where a few marks on it which was disappointing and the exposed screws don’t look right. Also VERY. Pale pink more like white”

Helpful Report

Posted 4 years ago

“Bedroom furniture looks more expensive than the price paid. Instructions could be more precise and delivery was eventually on time after 3 different dates. Overall the furniture looks beautiful x”

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Posted 4 years ago

“Product was poor quality and very difficult to assemble as there were not enough drill holes.”

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Posted 4 years ago

“STRAIGHT FORWARD TO ORDER ,DELIVERY SPOT ON AND ITEM VERY NICE .”

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Posted 4 years ago

“Beautiful chairs, looks more expensive than the price I got them for. Easy to assemble the legs, my boyfriend did it for few mins. I am already thinking to order more ;). Delivery was slightly slow for northern Ireland.”

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Posted 4 years ago

“Beautiful chairs,looks more expensive than they are. I am already thinking of ordering more. My boyfriend put the legs on each chair for minutes. Easy to assemble. Good quality. Delivery was slightly slow to northern ireland, but this is understandable.”

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Posted 4 years ago

“Super fast delivery and happy with my love chair”

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Posted 4 years ago

“Beautiful sideboard. A bit darker than in the picture, but I’m still very happy with it. Ordered for next day delivery and it was delivered next day.”

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Posted 4 years ago

“Great item, but not great delivery. I ordered by phone and asked for a specific delivery date the following week, explaining that this was the only day I would be at home. The delivery date was confirmed in an email as was the item despatch. By 5pm, the item had not arrived. So I contacted the courier who informed me that they had no delivery booked in for me, and that they had only received the order from Furniture 123 the previous evening!”

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Posted 4 years ago

“Delivery on time Delivery staff very helpful”

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Posted 4 years ago

“Arrived the following day, promptly. The yellow is bright! But cheerful, yes kegs old fashioned and dark finish ... but given the cost not bad.”

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Posted 4 years ago

“I ordered 6 dining chairs and they arrived quickly. The chairs are stunning and excellent quality. They are worth their price and infact look a lot more expensive than what we paid.”

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Posted 4 years ago

“Great quality fast delivery and excellent value for money would highly recommend.”

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Posted 4 years ago

“just what we wanted arrived when it said it would very easy to assemble completely happy”

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Posted 4 years ago

“I ordered extra chairs and Furniture 123 were honest about delay in delivery keeping me informed throughout. Chairs arrived on exactly the day they hadpredicyed. Excellent service. Would recommend to anyone. Oh! Chairs really good quality too!! Would buy from them again. Well done!!😊”

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Posted 4 years ago

“Furniture is great, unfortunately came without instructions! They did send them over quickly though so great service overall”

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Posted 4 years ago

“No mention that delivery is £25 before you check out, if you want free delivery it will take a month to come. Quality of the item is questionable, won't last 5 years and the finish is cheap. Plus you will get spam emails. Other than that paid delivery was fast”

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Posted 4 years ago

“Love my dressing table such a great price after looking round at other ones. The delivery was spot on I was kept informed at all times and the drivers where very help ful”

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Posted 4 years ago

“Brilliant Top quality Ordered Sunday morning arrived 8am Monday morning - amazing. Highly recommend”

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Posted 4 years ago

“Ordered my sofa on line and it arrived on time and was carried into the house by the two delivery guys. The sofa is exactly what I hoped for and I’m really pleased with it.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews