Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Grey Kayleigh velvet chairs and Rhode Island round table. Chairs are good quality & look more expensive than price paid, & once put together table looks great too, would highly recommend 😊”

Helpful Report

Posted 4 years ago

“Delivery was quick and the delivery men were friendly and carried all the packages in, only disappointment was one of the packages was dropped on the vans floor but it was undamaged. The wardrobes are OK, you get what you pay for, even though I ensured they were square when I put them together the doors still don't fit properly and one of the drawer sides was damaged but I did a little repair and fixed it without sending it back. Overall as said you get what you pay for and they are OK for the money, I would use the company again”

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Posted 4 years ago

“Excellent service arrived as planned and now putting together easy to follow instructions 😀 looks great my little girl will be amazed on Christmas day!!!! Thanks”

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Posted 4 years ago

“Excellent service and good quality furniture.”

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Posted 4 years ago

“Love my new table.”

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Posted 4 years ago

“My pale grey blanket chest is really lovely plenty of storage space very pleased with the service J from Wirral.”

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Posted 4 years ago

“Ordered a dining table and chairs, was given a 4 HR time slot for delivery and told that we would receive a phonecall when 30 minutes away which never happened they just arrived. The delivery team did not wait for us to unpack to check sadly there was a couple of thin scratches on the table top but because of the hassle to repack and return we decided to just keep as. Overall very happy with product just a shame there are the 2 scratches which I keep covering with placemat.”

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Posted 4 years ago

“Really happy, we ordered a cabin bed and its better than we expected! Took a bit more than the stated 2hours to assemble but other than that brilliant!”

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Posted 4 years ago

“Ordered a bed & mattress set. Mattress arrived 2 weeks later. Staff very unhelpful & non committal. I was promised a £30 compensation, which never materialised. Communication with suppliers is clearly very poor and the customer pays the price.”

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Posted 4 years ago

“Really happy with the service and product would definitely recommend”

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Posted 4 years ago

“Great product, great delivery”

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Posted 4 years ago

“Brilliant! Ordered Friday delivered Saturday! Great service great quality”

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Posted 4 years ago

“Love the service.. friendly customer service quick delivery”

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Posted 4 years ago

“Good price and a good product. The grandchildren love it. Unfortunately turned up a month later than planned but I guess in these tricky times a little latitude is needed.”

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Posted 4 years ago

“Brilliant. Sofa is exactly how it looked in pictures, and looks a lot more expensive than it is. Was kept updated about delivery and come when expected. Would recommend and use them again.”

Furniture 123 5 star review on 30th October 2020

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Posted 4 years ago

“Beautiful quality desks and speedy delivery!”

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Posted 4 years ago

“I bought a ceiling light ( Searchlight ) it was the best price on the internet and despatched really quickly. I was kept informed by the company all the way to delivery. I would definitely use this company again.”

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Posted 4 years ago

“I love my ottaman looks beautiful in my bedroom Delivery was on point”

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Posted 4 years ago

“Table and chairs are lovely. Sideboard is nice , but quality of the parts should be improved. Company selling furniture which is not in stock , long time awaiting for furniture .”

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Posted 4 years ago

“This table and two chairs are lovely and well made. Thank you. The little 'buttons' to put into the holes on the chair legs could be improved. Also, the instructions for putting the table sliding top together could be more specific. But, as said, these are lovely products and have made my kitchen look great. Thank you.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews