Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service has been appalling - it's very hard to contact them and then the issue isn't sorted out. I have had a faulty product and it is still not resolved and there appears not to be very little urgency to fix the issue. I would not recommend using them after this experience.”

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Posted 4 years ago

“Arrived next day and my bed looks amazing, great value too.”

Furniture 123 5 star review on 30th October 2020

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Posted 4 years ago

“Your furniture is out of this world and your promise to your customers is very good Thank you”

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Posted 4 years ago

“Lovely furniture at a great price! I'm so pleased with my purchase.”

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Posted 4 years ago

“Fab service! Quick delivery and goods brilliant quality Would use again”

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Posted 4 years ago

“Really good quality,”

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Posted 4 years ago

“Excellent service - office chair ordered & delivered with 48 hours. Really impressed with the range of products too 👍”

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Posted 4 years ago

“Great price, great product, great service! Well done”

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Posted 4 years ago

“Quick delivery, good quality and sturdy. The parts could have been labelled better and it took longer to build than expected but very pleased overall, would definitely recommend”

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Posted 4 years ago

“Chest of draws was lovely when it finally turned up. My order was lost furniture 123 said it was the delivery service, the delivery service said it wasn’t them. Clocked up over £15 calling them which I was not made aware not a free phone service. On hold forever, really poor communication.”

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Posted 4 years ago

“Really slick service. Very strong fulfilment, exceptionally quick, and my delivery team was first class. Great item, too. Recommended.”

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Posted 4 years ago

“Great service only issue is the huge amount of packaging that isn't recyclable. Definately could use less and be more environmentally considerate.”

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Posted 4 years ago

“Very disappointed with this company!! They have lead me on with my bed I ordered took payment and made me wait 3 months only to send an email the day before delivery to say that my bed will come in another 2 months time. I asked to make a complaint about this and was promised a call back and not heard from them. It’s terrible customer service! Why take payment if you know you gave never had it in stock and to make me wait 5 months in total! Stay away from this company. Very unprofessional.”

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Posted 4 years ago

“We purchased the Lotti 2 seater, in Mustard Yellow sofa, and absolutely love it. The couriers delivered the sofa swiftly and were very professional. Thank you.”

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Posted 4 years ago

“2nd time I’ve ordered and impressed yet again, cheapest on the market for the desk I got even with the delivery price added on, prompt delivery and great communication”

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Posted 4 years ago

“We ordered a summerhouse, communication was very good, kept us updated on delivery date and time and also driver phoned to say how long he would be with the delivery. The order & delivery was less than a week. We have not been able to erect yet due to weather but really pleased with quality.”

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Posted 4 years ago

“Absolutely fantastic! From ordering, delivery date, packaging and seller communication it all went very smooth. The furniture, dining set, is amazing, lovely quality, looks more expensive that it was, I'm over the moon with my purchase, thanks.”

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Posted 4 years ago

“Excellent service. Benches lovely and very sturdy.”

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Posted 4 years ago

“My order of the gorgeous orange velvet love seat, was delivered quickly and well packaged. Absolutely love it, good quality for a good price and is comfortable.”

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Posted 4 years ago

“This is the second time we have placed an order with Furniture 123 and again we are very pleased with the quality of the items. Excellent customer service too, from the lady I spoke to on the phone regarding a query with our order a couple of weeks ago, and the delivery man. Thank you very much.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews