Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the entire process, a company you can trust, good quality furniture. Definitely a company I will use again in the future”

Helpful Report

Posted 4 years ago

“Received my bedside tables 2 days after ordering. As described and looked like on website. Quality not brilliant but they do look great. Happy overall.”

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Posted 4 years ago

“Received my order very quickly after ordering without any problem”

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Posted 4 years ago

“The piece of furniture I bought from you was great. The experience was very efficient. Like I ALWAYS experience with this company HOWEVER despite (due Covid) we were home and there are outbuildings - the material item was soaked thro by the time we realised it had been left in box at a redundant door 💔”

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Posted 4 years ago

“Great beds had a problem with courier delivery and furniture 123 were really quick and sorted the problem very quickly, great service.”

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Posted 4 years ago

“Excellent service delivered on time. Dressing table and bedside cabinets are made to a high standard. They look fabulous. Only small negative is I would have liked the drawers to be soft close. Overall would highly recommend.”

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Posted 4 years ago

“We bought 3 beds for our 4, 8 & 10 year old girls. They are perfect. We absolutely love them. Our older girl said she thought the beds looked better than she imagined. The only criticism is the drawer was tricky to assemble as the instructions are not very clear but once done handle the drawer with care.”

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Posted 4 years ago

“A few small dodgy bits, but overall very good.”

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Posted 4 years ago

“Ordered bedroom furniture yesterday and paid In full with a delivery date of Wednesday. Received an e mail today to say the bed will be delivered on 18 December and the furniture on Christmas Eve. If they had said these were the delivery dates I would not have ordered the goods as they are needed.”

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Posted 4 years ago

“Amazing service ordered & delivered within 24hours quality product will definitely order again”

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Posted 4 years ago

“Gorgeous footstool lovely quality quick delivery”

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Posted 4 years ago

“pleased with my little stove faux fire...very swift delivery good price very pleased.”

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Posted 4 years ago

“Good quality furniture at an affordable price. Delivered within a short time frame. Excellent!!”

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Posted 4 years ago

“Absolutely love the dressing table, the service was quick and efficient.”

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Posted 4 years ago

“Arrived on date specified and bench looks stunning”

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Posted 4 years ago

“Excellent speedy service”

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Posted 4 years ago

“Lovely wee window seat-would highly recommend”

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Posted 4 years ago

“The bed is fantastic and great value for money. Its looks incredibly expensive and is solid and comfortable. It has really transformed the bedroom. It was quite difficult to put together and took some time but definitely worth it, as it wont be going anywhere for quite some time. Looks amazing!”

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Posted 4 years ago

“Excellent service all round. Liaison prior to delivery excellent. Product was a very good standard. Would not hesitate in purchasing again. Would definitely recommend 👍”

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Posted 4 years ago

“Great price, great products, really happy with service. I would like to have been able to track delivery on the DX website is my only build”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews