Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,930 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was unbelievable, ordered 8pm , delivery the next day at NO extra change, the chairs , were as described, and excellent quality, at a very reasonable price...... would buy other products from Furniture 123”

Helpful Report

Posted 4 years ago

“So happy with the purchase of my children’s bunk beds Great quality and look really good too Kids absolutely loved it and both slept all night. Instructions were not all that clear but everyone is different depends how good you are and how many patients you got. Great purchase great company and great delivery highly recommended and I know where I will be going back too 5*”

Helpful Report

Posted 4 years ago

“Delivery and service was great, everything arrived on time. The table and chairs are beautiful however when putting them together there was no holes for the screws which meant I had to screw them in myself which was very tiring and also left my hands in blistered as it said no drill to be used. I do think the table and bench should of had pre holes in ready as this would have saved a lot of time and less damage to my hands. Although all in all I loved them and would definitely order from here again! :)”

Helpful Report

Posted 4 years ago

“When the bedside tables arrived and we saw how much we had to put together it was a bit daunting. Once we laid it all out it was easy to put together. Solid wood, with glue and screws it became a very solid piece of furniture and looks great.”

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Posted 4 years ago

“Efficient straightforward service.Good quality furniture at affordable price.Whats not to like?”

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Posted 4 years ago

“This company is one of the best I've ever dealt with. The website is so easy to use and the quality of the products and value for money is fantastic. The items were easy to assemble and they look brilliant. The delivery service and customer services when I contacted them were exceptional. I would definitely recommend this company.”

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Posted 4 years ago

“Great product and service”

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Posted 4 years ago

“Bought bunk beds for my daughters, it’s just what I wanted the ladder is sturdy and the bottom bunk is very close to the ground. My eldest loves her new bed! The built in shelf at the back is fab.”

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Posted 4 years ago

“Pleased with service, delivery and pleased how solid the finished furniture is.”

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Posted 4 years ago

“Left my bed outside in the rain”

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Posted 4 years ago

“These chairs look great has a 4 piece around the stunning table..definitely adds glam to my home”

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Posted 4 years ago

“The chairs look good and were easy to put together. Thanks !”

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Posted 4 years ago

“Fabulous chair and fabulous delivery service !”

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Posted 4 years ago

“The delivery on the day (the courier) was great. But prior to this, the delivery date was slipped twice (the day before) and then finally announced one day and delivered the next. So that was three missed dates. Not brilliant. Cannot recommend on this basis.”

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Posted 4 years ago

“My wardrobe has been delivered a day early. Let's just hope it will fit together ok. Will keep you posted”

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Posted 4 years ago

“Love this Marley office chair, looks gorgeous, feels so comfortable and a great price! Superb customer service, will definitely use again.”

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Posted 4 years ago

“The customer service was fantastic. Straight forward and delivered sooner than we thought. Plus our coffee table is amazing!”

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Posted 4 years ago

“Really great communication regarding delivery. Excellent wardrobe and chest of drawers looks exactly as advertised.”

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Posted 4 years ago

“I am happy with the price/quality.”

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Posted 4 years ago

“Fantastic quality mid sleeper. It looks great in the room. Servive from start to finish excellent. I will look to always order from you.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,930 reviews