Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 476 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

Write Your review

Tell us how Future Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't fault these guys: always helpful and they should be as the sell VERY expensive stuff. But no matter one's budget I've continually been impressed at the services they provide, custom cables, exchanges, refunds et al they always pass muster. AVCom however, are also very good but haven't quite got such a large range. And Audio Sanctuary I've also foung excellent. All good buit I think Futureshop has the edge and I've been dealing with then for five years or more!”

Helpful Report

Posted 4 months ago

Hi Johnston, Thank you so much for another great review. We’re glad to know that we stand out in your experience. If you ever need anything further, please feel free to reach out.

Posted 4 months ago

“I am very pleased with the QED Reference Audio 40 cables especially the connectors.A much greater clarity and warmth has now been added to the overall sound together with the QED X-Tube XT-400 speaker cables a huge improvement.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review. We're happy to hear that the QED Reference Audio 40 cables and the XT-400 speaker cables have improved your listening experience with greater clarity and warmth. If you need any further assistance, please don't hesitate to contact us.

Posted 4 months ago

“Fully covered my current cable needs. Excellent international delivery. Look forward to working more together.”

Helpful Report

Posted 4 months ago

Thank you for your review, Mikael. We look forward to serving you again in the future.

Posted 4 months ago

“Have been using future shop for many years. Good choice of cables for all situations. Prompt delivery every time. Most recent purchase was Atacama Apollo 10 shelves. Order passed promptly to Atacama, who fulfilled the order directly. High quality product with service to match. May seem a lot of money for shelves, but it's actually a very reasonable price for a fine piece of furniture, which is what you are really getting. Delivered well within the quoted timescale, very safely packaged.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review. It’s wonderful to know the Atacama Apollo shelves met your expectations and added value to your space. We appreciate your trust in us and look forward to assisting you again in the future.

Posted 4 months ago

“Spot on guys...! Great service... Thank you !”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave your review, Ray. It's much appreciated

Posted 4 months ago

“Most bodacious dude!👍”

Helpful Report

Posted 5 months ago

Thanks Jay.

Posted 4 months ago

“Great upgrade. Excellent service from beginning to end.”

Helpful Report

Posted 5 months ago

That's great to know Stuart. Many thanks

Posted 4 months ago

“Everything ordered arrives next day (weekends excepted) wonderful great job Regards”

Helpful Report

Posted 5 months ago

Hi Alan, Many thanks for taking the time to leave your feedback. It's much appreciated. If you need anything else, please don't hesitate to contact us.

Posted 4 months ago

“Friendly staff and very helpful”

Helpful Report

Posted 5 months ago

Hi Richard, Thank you for your kind words, Richard. We’re always here to help whenever you need us.

Posted 4 months ago

“Good quality products at decent prices and quick to dispatch.”

Helpful Report

Posted 5 months ago

Many thanks, Stephen. Your thoughts are much appreciated.

Posted 4 months ago

“The site is both comprehensive. My qestions were answered promptly and helped me to make an informed choice of product.”

Helpful Report

Posted 5 months ago

Hi Charlie, Thank you for your review. We are delighted to hear our site was able to answer your questions and assist you in making an informed decision. If you need anything else, please don't hesitate to contact our team.

Posted 4 months ago

“Great advice and service. After speaking to Mark about upgrading my qed speaker cable on my av system i ordered Merlin Trantula cable for all of the surround speakers and have found a great improvement in the sound stage and with a more warm sound and better detail on all the channels.It has been a great upgrade to the system and many thanks to Mark and Future Shop.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, John. It's always great to know that our customers notice the improvements in sound quality. If you need any more assistance in the future, we're just a call away.

Posted 4 months ago

“This is about a coaxial digital cable. The Wireworld Silver Starlight 10 Digital Coaxial Audio Cable. There are many companies who make cables and I'm sure they are all good, but i like the construction of these cables and the materials used which is where the copper and silver are made using the ONCC system where there are as pure as possible and single crystal.”

Helpful Report

Posted 5 months ago

Thank you for your insightful review, Chris. It's always great to see our customers recognise the difference that premium materials can make. If you need any further assistance or have more questions, we're here to help.

Posted 4 months ago

“Dealing with Future Shop has been a pleasure, from start to finish. After talking with them & explaining what I was after, they rang me back after a couple of minutes & provided me with exactly what I needed, all delivered in two days. A great service, thank you.”

Helpful Report

Posted 5 months ago

Hi Ian, We appreciate your support and look forward to serving you again in the future. Thank you for taking the time to give us your valuable feedback.

Posted 4 months ago

“I am really glad that i found an online shop where i could order two different terminated lengths of speaker cable, my Mentor 6 is finally playing again with the QED bi-wire cables.”

Helpful Report

Posted 5 months ago

Thank you for your review, Morten. It's always great to hear when our products make a difference in your audio experience. If you need any further assistance, please don't hesitate to contact us.

Posted 4 months ago

“Good choice, reasonable prices, quick delivery”

Helpful Report

Posted 5 months ago

Many thanks for your thoughts Wi,lliam. It's much appreciated.

Posted 4 months ago

“I have receently purchased a Furutech socket and cover from Future Shop with the help of Mark. I have to say the service was superb. They helped source my socket as quickly as possible and kept me up to date at all times. Would definitely recommend the company and would have no hesittaion in buying from them again.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, Marc. We're thrilled to hear that Mark provided you with superb service and kept you updated throughout your purchase process. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Posted 4 months ago

“The customer relations that the staff at this shop has with its clients is second to none. Always willing to spend time and guide you through your purchase and help you make the correct decision. The products are wide and varied with a price range available to suit all. It make the whole process a very satisfying experience. Thank you all at Future shop.”

Helpful Report

Posted 5 months ago

Hi Nick, Thank you so much for your kind words. We strive to create a satisfying shopping experience for every customer, and it's wonderful to know we've succeeded with you. Many thanks for taking the time to leave your feedback.

Posted 4 months ago

“I use Future shop for my two channel cables and they have always delivered promptly. Recently I ordered some new speaker cable but wanted to change the connectors after the order was sent. A quick 'phone call and Future Shop made the change without any fuss and the cable still arrived very promptly and as ordered. Highly recommended.”

Helpful Report

Posted 5 months ago

Hi Marc, Thank you for your review. Our team is always here to help, and it’s great to know that we could assist you with the changes you needed. Appreciate your recommendation.

Posted 4 months ago

“Order process was very easy and the items (speaker cables) were despatched quickly and arrived in good time.”

Helpful Report

Posted 5 months ago

Many thanks Gerry!

Posted 4 months ago

Future Shop is rated 5.0 based on 476 reviews