Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 475 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase and the customer support I received. Will use this company again if I need to.”

Helpful Report

Posted 4 months ago

Thank you Clive :)

Posted 4 months ago

“The only retailer I could find that had the Gaia III isolating feet AND the replacement M10 threaded bolts for them matched to my speakers - and just as crucial, a fair price - so it was a “no brainer” to buy them and trust Future to deliver (next day as it happens) on their promise. Top rated retailer.”

Future Shop 5 star review on 24th November 2025

Helpful Report

Posted 4 months ago

Hi Melville, We’re so happy to hear you found exactly what you needed (Gaia III isolating feet and the compatible M10 bolts), and we were able to deliver next day as promised. Thank you for taking the time to let us know. If you need any further assistance, please do not hesitate to contact us.

Posted 4 months ago

“Had a great first experience with future shop - found the item I was looking for easily, the checkout process was straightforward and uncomplicated even with international shipping and the tracked shipping process itself worked flawlessly.”

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Posted 4 months ago

Hi there, We’re really glad you found what you needed and ordering and delivery was smooth. We look forward to helping you again.

Posted 4 months ago

“Really good prices and next day delivery which was an added bonus. Will definitely buy from again.”

Helpful Report

Posted 4 months ago

Hi Andrea, Thank you for taking the time to leave a review. We look forward to helping you again. Thank you once again.

Posted 4 months ago

“Great price for an ex dem cable. Ordered and delivered within 24 hours.”

Helpful Report

Posted 4 months ago

Hi Greg, We’re glad to hear your order arrived within 24 hours. Thanks for sharing your experience, we appreciate it.

Posted 4 months ago

“Great choice great advice great price and great service. It’s so good dealing with great business. Just great.”

Helpful Report

Posted 4 months ago

Thank you for the wonderful review, Jeremy. If you need any further assistance then please don't hesitate to contact us.

Posted 4 months ago

“Excellent range and quick delivery! Recommended.”

Helpful Report

Posted 4 months ago

Thanks for taking the time to let us know. If you need any further help, please don't hesitate to contact us.

Posted 4 months ago

“Alway great service and fast delivey”

Helpful Report

Posted 4 months ago

Thank you, Darren.

Posted 4 months ago

“The service received by Mark and his colleague was nothing short of world class. Mark has been brilliant in providing amazing customer service, advice and feedback through out this year. I would highly recommend Future Shop but please let Mark know he is brilliant and it is really appreciated.”

Helpful Report

Posted 4 months ago

Hi Andre, Thank you for sharing such kind words about Mark and the team. Happy to hear you've had a world-class experience and the entire team appreciates the recognition. We've passed on your comments to Mark. Thank you for taking the time to let us know.

Posted 4 months ago

“Recieved coax cable , nice cable but wouldn't fit , phone call and couldn't be more helpful, different cable sent ,arrived next day , perfect. Very good service , couldn't be better .many thanks .”

Helpful Report

Posted 4 months ago

Hi Peter, We’re glad to hear you’re happy with the service. Thanks for sharing your experience.

Posted 4 months ago

“100% AAA spoke to them sorted few issues out very caring company.”

Helpful Report

Posted 4 months ago

Thanks for the kind words and for choosing us, Paul. Delighted to hear we were able to help you resolve the issues. Many thanks for letting us know.

Posted 4 months ago

“I was very impressed with the quick delivery of my items. The website is very clear to order from and I appreciate the burn in of cables being free of charge.”

Helpful Report

Posted 4 months ago

Hi Steve, We appreciate your feedback and look forward to helping you again.

Posted 4 months ago

“Excellent service and very fast delivery. First time I had used Futureshop but will have no hesitation in using them again”

Helpful Report

Posted 4 months ago

Thank you for the kind words and for taking the time to leave a review. We’re glad you’re happy with the service and fast delivery, and we look forward to helping you again.

Posted 4 months ago

“very good company the seller helped me choose the right cables for my speakers and had very good knowledge on their products thank you so much easy to install aswell ;) thicker cables look nicer ;)”

Future Shop 5 star review on 17th November 2025

Helpful Report

Posted 4 months ago

Thank you for the kind words and for taking the time to leave a review, Luke. If you ever need more advice or upgrades, we’re here.

Posted 4 months ago

“Purchased 2 lengths of Kordz custom length speaker cable in different coulours for ease of installation in wall, and very soon after got an email to say one colour was currently out of stock, would I be happy with an alternative colour which I was. A day later it arrived . Excellent service with quick responses to questions. I have also communicated via email regarding connectivity with wall plates, and Nigel has responded very quickly with the required answers. Thank you for all your help!!!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the kind words. We're glad the colour swap worked out. If you ever need anything else, we’re here.

Posted 4 months ago

“Great optical cable at a great price highly recommend”

Helpful Report

Posted 4 months ago

Thank you, Trevor. Your feedback is much appreciated

Posted 4 months ago

“hana ml cartridge. Great cartridge sounds good, no hard sound, good bass. 1 day delivery I recomend Future Shop Borehamwood. Thanks Jono.”

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Posted 4 months ago

Hi John, Delighted to hear you’re enjoying the Hana ML cartridge and that the delivery was quick. Thanks for the recommendation, we appreciate it. If you ever want advice on setup or upgrades, we’re here.

Posted 4 months ago

“Excellent Service I initially contacted Future Shop seeking advice about a possible speaker cable upgrade. I spoke with ‘Hezron’ who advised me of an alternative route (that would perhaps be slightly less financially beneficial for Future Shop). Upshot is I have my speaker cables revamped with new plugs etc and a very professional job has been done. Definitely recommended, thank you.”

Helpful Report

Posted 4 months ago

Hi Ian, Delighted to hear the advice helped Ian. Thank you for letting us know. If you ever want more guidance on upgrades or speaker cabling, we’re here.

Posted 4 months ago

“The Atacama Hi fi rack was competitively priced and the product quality is very impressive. The manufacturer's packaging is also very good. This was over-wrapped very effectively for shipping which was re-assuring. Delivery was sooner than expected and came in two stages. The second part arrived in our porch with a loud thud. Just as well the packaging was good! I would have no qualms about using Futureshop again.”

Helpful Report

Posted 4 months ago

Hi Peter, Thanks for sharing your experience. Delighted to hear you’re happy with the quality and packaging, and that delivery was prompt overall. Sorry about the second arrival with the loud thud, glad the packaging held up. If you need any help with future upgrades or recommendations, we’re here.

Posted 4 months ago

“Top Service - Cable arrived the next morning. Would order again. Better quality and more reliable than amazon”

Helpful Report

Posted 4 months ago

Hi there, Great to hear you’re happy with the service and the fast delivery. Thanks for sharing your experience, and we’re glad you found the quality reliable. If you’d like any help with future upgrades or recommendations, we’re here.

Posted 4 months ago

Future Shop is rated 5.0 based on 475 reviews