Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 476 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top Service - Cable arrived the next morning. Would order again. Better quality and more reliable than amazon”

Helpful Report

Posted 4 months ago

Hi there, Great to hear you’re happy with the service and the fast delivery. Thanks for sharing your experience, and we’re glad you found the quality reliable. If you’d like any help with future upgrades or recommendations, we’re here.

Posted 4 months ago

“I have been listening for some 10 hours or so with the new QED cable. It seems the vocals are more present, clearer and better dynamics overall. Perhaps too early to make a true review. Time will tell”

Helpful Report

Posted 4 months ago

Hi Steven, Great to hear the QED cable is delivering an improved performance, thanks for sharing your experience. If you’d like any further help with future upgrades or recommendations, we’re here.

Posted 4 months ago

“Great product & great service as usual for future shop.”

Helpful Report

Posted 4 months ago

Hi Gareth, Great to hear the product and service were first-rate as usual. Thanks for sharing! If you need any help with future upgrades or recommendations, we’re here.

Posted 4 months ago

“A noticeable improvement in sound dynamics. No wonder I guess, the speaker cables are several times thicker than the cheap speaker wire I’ve used for years. Should have upgraded sooner.”

Helpful Report

Posted 4 months ago

Hi David, Great to hear the upgrade made a noticeable difference. If you’d like any help with future upgrades or recommendations, we’re here. Many thanks for sharing your feedback

Posted 4 months ago

“Agreed a price match with Nigel Middleton. Ordered cables which were delivered the next day as promised. Good service. Would use again.”

Helpful Report

Posted 4 months ago

Hi Steve, Thanks for sharing your feedback. Happy to hear the price match with Nigel went smoothly. We appreciate your support and would be happy to help with anything else you need.

Posted 4 months ago

“I have purchased cables from Future Shop over the years because of the selection available, the fast delivery and the quality of the recieved products. I have never needed to contact customer support but I've heard they are very good.”

Helpful Report

Posted 4 months ago

Many thanks for taking the time to give us your feedback, David. It's much appreciated.

Posted 4 months ago

“Have used these guys for a while now anything you need audiovisual they have, good service ,good communication ,quick postal service. Can’t recommend them highly enough for anything to do with tech these days they have it all.”

Helpful Report

Posted 4 months ago

Hi Phillip, Thanks so much for the fantastic review.If there’s anything else you need or any tech you’re eyeing next, we’re here to help.

Posted 4 months ago

“Always come here for my cables. Very large selection of almost everything you could want. Items ordered are always very well packaged. Very happy with their service.”

Helpful Report

Posted 4 months ago

Hi Steve, Thanks for the feedback. If you’d like any further tips or help picking cables for your setup, we’re here for you.

Posted 4 months ago

“Every single cable helps to make a difference. You may not notice much of a difference with the first cable you perchace, but the more you add the better your system will get. Speaker cables are the best to buy first as they do make a big difference.”

Helpful Report

Posted 4 months ago

Thank you, Dudley. We’re glad you’re enjoying the upgrades and agree that speaker cables are a great starting point. If you’d like any tips on pairing cables or expanding your system, we’re here to help.

Posted 4 months ago

“The upgrade parts I obtained from FutureShop were of superb quality. A big "thanks" goes to Steve D for the time and effort he took to clarify dimensions etc. I would heartily recommend FutureShop and will be shopping here again soon. 🐾”

Helpful Report

Posted 4 months ago

Thank you, Lee. Glad to hear you're happy ,and we're grateful you highlighted Steve D’s assistance. We look forward to serving you again soon.

Posted 4 months ago

“Professional and fast”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review. We’re here for you whenever you need assistance.

Posted 4 months ago

“You can buy with confidence, exceptional customer service with amazing turnaround, cables arrived 25hours after the order was made.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. Roy, we’re happy to hear that you had such a positive experience with our customer service and prompt delivery. It’s our goal to ensure our customers can shop with confidence.

Posted 4 months ago

“Bought 2 pairs of jumper cables as my new amp didn't support bi-wiring. I hadn't realised you still had to keep the low frequency connections on the speakers live. The cables brought back all the frequencies that were missing. I'm happy now with the sound I'm getting.”

Helpful Report

Posted 4 months ago

Thank you for your great feedback. We are glad to hear that the jumper cables have improved your sound experience. If you have any further questions or needs, please do not hesitate to contact us.

Posted 4 months ago

“Asked if the Audioquest USB-C to USB-B cable would connect my iPhone to my kit and for a comprehensive reply from Nigel. Connected up and working wonderfully. Good step up from Bluetooth connection. Sound quality also improving as it runs in. Very happy”

Helpful Report

Posted 4 months ago

Hi Gerard We're really to hear that the Audioquest USB-C to USB-B cable has improved your audio experience. If you need any more help or recommendations, just reach out.

Posted 4 months ago

“Fast turnaround for a couple of bespoke subwoofer cables. Excellent.”

Helpful Report

Posted 4 months ago

Hi Nicolas, Thanks for taking the time to leave your review. It's much appreciated.

Posted 4 months ago

“Weight problems solved. Pro-Ject Measure it DS. I've had a set of electronic scales for measuring tracking weight on my phono cartridges for years but the device was part of a turntable that I am selling. While it would have been nice to retain the scales I thought the next owner should also benefit from them as part of the turntable package. This led me to looking for a replacement set of scales to use with my new turntable which has interchangeable head shells which I would be using frequently to swap between stereo and mono cartridges. This would require frequent use of a set of scales so I was looking for a set that were easy to use. Browsing through Future Shops range I discovered these Pro-Ject ones which although more expensive than some looked as though they would fit the bill. They arrived in double quick time, obviously very fast response from the team at Future Shop and a sterling effort from Royal Mail. In use they performed really well and as I had hoped, they are easy to use. As most turntable owners will know, tracking weight is a very important aspect of playing records, getting it right is essential for your cartridge and for your vinyl. This Pro-Ject tracking guage is the perfect tool for this important task.”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review, Thomas. Happy to hear that the Pro-Ject Measure it DS is meeting your needs so well. Tracking weight is indeed crucial for getting the most out of your vinyl, and we're glad our scales are making that process easier for you. If you have any further questions or need assistance, feel free to reach out.

Posted 4 months ago

“Product was in stock. Consultant was knowledgeable about the product and electrical engineering. Reassuring answers to my questions. Delivery next day.”

Future Shop 5 star review on 6th November 2025

Helpful Report

Posted 4 months ago

Hi Stephen, Thank you for your fantastic review. We’re always here to assist with any further questions you may have.

Posted 4 months ago

“From order to delivery excellent,coud no ask for anymore. Well done.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words, Peter. We always strive to do our best for our customers.

Posted 4 months ago

“The tech guy I spoke to was extremely helpful and went out of his way to give me the correct advice, I actually bought a cable but he was quite clear that it was probably not going to cure my problem but he gave me advice on what I should do. I would most certainly deal with future shop again.”

Helpful Report

Posted 4 months ago

Hi Chris< Many thanks for your kind words. Delighted to hear our tech guy was able to assist you and provide the right advice. We look forward to helping you again in the future.

Posted 4 months ago

“Always super efficient and accurate with cables terminated perfectly”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review, it's much appreciated. We’re here to help whenever you need us.

Posted 4 months ago

Future Shop is rated 5.0 based on 476 reviews