Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient that I could drive to the place and pick up what I needed. When you need something, generally you need it now and not tomorrow or the day after. I was so happy that these were open on New Years Eve and that they had exactly what I was after no issues. Great stuff. In future it would be great to be able to buy some speakers or equipment from here, but it seems they deal mostly in cabling and interconnects. Interesting direction but brilliant all the same that it exists and in such a convenient location.”

Helpful Report

Posted 4 months ago

Hi Ruaidhri, Thanks for the great feedback. We're glad the pickup convenience worked well for you. Many thanks for taking the time to share your thoughts. It's much appreciated.

Posted 4 months ago

“Excellent communication and easy to navigate around the website- helpful to have reviews of the product, where available, from hi fi magazines”

Helpful Report

Posted 4 months ago

Hi there, Really glad to hear you found the communication clear, and the product reviews from hi-fi magazines were helpful. We appreciate you taking the time to share your experience.

Posted 4 months ago

“It was good to find somewhere that had the specific product I needed in stock but unfortunately it’s arrived damaged. I’d presume this is more likely because of the delivery company which is a shame.”

Helpful Report

Posted 4 months ago

Dear Pete, We trust you are well, Thank you for contacting us via REVIEWS.io We were very sorry to hear that your order was received damaged, Let us help you to get this sorted out. We have written to you under a separate cover with a plan to assist you, Thank you for your understanding, Kindest regards, Future Shop.

Posted 4 months ago

“Speedy responce from Future Shop. The Audioquest Cinnamon 48 HDMI cable replaced an Audioquest Forest 48 . The difference between the two is the silver content of 1.25% in the former and 0.5% in the latter and construction details in terms of screening. In terms of sound quality the Cinnamon, compared to the Forest,gives increased musical detail,space,dynamics and bass depth. Compared to the Audioquest Pearl (which is copper with less screening) the change is not as great as a move from Pearl to Forest”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for sharing your detailed experience. We’ve had similar feedback from other customers regarding the Cinnamon and the noticeable improvements in musical detail, dynamics, and bass. Thanks for taking the time to leave your review.

Posted 4 months ago

“very good and very happy with product”

Helpful Report

Posted 4 months ago

Hi Purvesh, We're glad you're very happy with the product. Thanks for sharing your positive feedback.

Posted 4 months ago

“Very quick service, called and placed and ordered over the phone and collected the item with in 30min. The Item Cord Company Clearway Power High Performance Main Cable for my Anthem 3ch power amp. Great performance as voice and bass much clearer.”

Helpful Report

Posted 4 months ago

Hi there, Delighted to hear that the Clearway Power cable delivered great audio clarity for your Anthem amp. Thanks for sharing your feedback.

Posted 4 months ago

“Excellent service arrived a day after the order,would definitely use them again.”

Helpful Report

Posted 4 months ago

Many thanks for your feedback, Jon. It's much appreciated.

Posted 4 months ago

“Product delivered on time and was what I expected”

Helpful Report

Posted 4 months ago

Thanks for sharing your experience, Garry. Glad it all went well. If you need any further help, please don't hesitate to contact us.

Posted 4 months ago

“Very quick and good, I will buy from them in future”

Helpful Report

Posted 4 months ago

Hi Kenneth, We look forward to serving you again in the future. Thank you for your review.

Posted 4 months ago

“Delivered fast and in perfect order. Very efficient. Top products too. Thanks team.”

Helpful Report

Posted 4 months ago

Hi Andrew, Thanks for the kind words. We’ll pass along your appreciation to the team. If you need anything else, please let us know.

Posted 4 months ago

“A good service, as usual. It was ealy to select the right cable from the websites and delivery was quick.”

Helpful Report

Posted 4 months ago

Many thanks for taking the time to let us know your thoughts, George. It's much appreciated.

Posted 4 months ago

“Found the AudioQuest cables I was after in-stock and at a good price. Delivery was quick and efficient. Thank you 🙏”

Helpful Report

Posted 4 months ago

Hi Steve, Thanks for the kind words. We appreciate you taking the time to review. Many thanks.

Posted 4 months ago

“Great service, delivered quickly”

Helpful Report

Posted 4 months ago

Hi Andrew, Delighted to hear you experienced great service and quick delivery.

Posted 4 months ago

“Quick delivery excellent products”

Helpful Report

Posted 4 months ago

Thank you, Ian. If you need anything else, just let us know.

Posted 4 months ago

“Had the speaker cable I needed, and the price was very competitive. Fast delivery & good pricing - what else can you ask for?”

Helpful Report

Posted 4 months ago

Hi Colin, Thanks for the great feedback. Delighted to hear you found what you needed at a competitive price with fast delivery. If you need anything else, just let us know.

Posted 4 months ago

“Excellent service from FutureShop, easy to order, good value and delivery on time.”

Helpful Report

Posted 4 months ago

Hi there, Thanks for taking the time to share your feedback. It's much appreciated. Many thanks

Posted 4 months ago

“Hi, order number 200287724. The website browse and choice is superb. Email communications confirming and tracking the order are first rate. Choice of delivery type is very good. Packaging was poor, with an open ended 'wrap around' cardboard sleeve leaving the ends unprotected apart from the plastic bag wrap (which was untidily taped up - not a professional look for expensive and superbly built products). Also no signature was asked for, even though FS messages said it would be, the door bell rang but the package was left on the doorstep in the rain with delivery guy gone within 30 seconds. Hope this helps Ciao Simon”

Helpful Report

Posted 4 months ago

Hi Simon, Thanks for the detailed feedback. Delighted to hear you like the site and service. We're really sorry about the packaging and about leaving it on the doorstep in the rain; this isn’t up to our standards and isn't the norm. We’ll review the circumstances and make improvements in our packaging and delivery process. If you need any further assistance, please don't hesitate to contact us.

Posted 4 months ago

“I have been using FS for many years and they are always reliable with great service and prices.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the kind words. If there’s anything else we can do for you, just let us know.

Posted 4 months ago

“Helpful and knowledgeable staff. Super fast delivery. Recommended”

Helpful Report

Posted 4 months ago

Hi Tim, Glad you found our staff helpful and are pleased with the service. Many thanks for taking the time to leave your review. If you need anything else, just let us know.

Posted 4 months ago

“quality product as always”

Helpful Report

Posted 4 months ago

Hi Marius, Thanks for the great feedback. We’re glad you think the product is quality, as always. If you need anything else, just let us know.

Posted 4 months ago

Future Shop is rated 4.9 based on 643 reviews