Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 908 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

Write Your review

Tell us how Future Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Future shop's shopping and delivery performance was very good, but I was a little less impressed by the product support. The product I bought actually worked very well, but it need a bit of tinkering to get there as there wasn't a lot of help in how to set it up and what the settings did. It looked like it was directed to a professional installation market.”

Helpful Report

Posted 11 months ago

Hi Robert, Thank you for your review. We’re glad the shopping and delivery performance met your expectations, and we appreciate your notes on the product setup guidance. We’ll pass this feedback to the product team to help improve setup resources.

Posted 10 months ago

“Never a bad experience at Futureshop . As there are a plentiful number of reviews to help oneself to ascertain which product is the correct product for the requirement and also have great range and range of deals to suit the many customers that frequent Futureshop , a great one stop all round online AV store .”

Helpful Report

Posted 11 months ago

Thank you for your wonderful review, Darren. We’re glad you had a great experience at Futureshop and appreciate you taking the time to share. We’re here whenever you need assistance or more great deals.

Posted 10 months ago

“Can’t fault. Great service, great prices backed up by product protection”

Helpful Report

Posted 11 months ago

We’re glad you’re satisfied with the service, prices, and product protection you've mentioned, Anthony. Thanks for taking the time to share, it's much appreciated.

Posted 10 months ago

“Fast and accurate service. Cables were well packaged and arrived in perfect condition.”

Helpful Report

Posted 11 months ago

Thank you, Peter.

Posted 10 months ago

“I recently made a purchase from Future Shop UK and overall my experience was excellent. If you're looking for a trustworthy retailer for Hi‑Fi cables, home cinema accessories, or AV connectivity, Future Shop UK is hard to beat. Their product quality, speed, and especially their customer support make them stand out. While they may not always be the cheapest, the overall value including peace of mind, technical support, fast delivery is excellent. I’ll definitely buy from them again and highly recommend them to anyone serious about good sound and reliable service.”

Helpful Report

Posted 11 months ago

Lovely to hear you’re enjoying our products and service. We look forward to serving you again soon. Thank you for your wonderful review, Varghese.

Posted 10 months ago

“Very good products, and very good service. Highly recommended👍”

Helpful Report

Posted 11 months ago

Thank you, Endre. We’re here for you whenever you need assistance.

Posted 10 months ago

“Because of excellent service, quick response and perfect delivery to the Netherlands. In the Netherland it was not possible to order the QED reference cable with 10m length, but that is not a problem in the UK. It tasts for more !”

Helpful Report

Posted 4 years ago

Thank you, Edwin. We’re glad our service and delivery met your expectations. If you have any questions, please feel free to contact us.

Posted 10 months ago

“Good prices, excellent service, next day delivery.”

Helpful Report

Posted 8 years ago

Thank you for letting us know, Stephen. Much appreciated.

Posted 10 months ago

Future Shop is rated 4.9 based on 908 reviews