Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 908 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff and very helpful”

Helpful Report

Posted 10 months ago

Hi Richard, Thank you for your kind words, Richard. We’re always here to help whenever you need us.

Posted 10 months ago

“Good quality products at decent prices and quick to dispatch.”

Helpful Report

Posted 10 months ago

Many thanks, Stephen. Your thoughts are much appreciated.

Posted 10 months ago

“The site is both comprehensive. My qestions were answered promptly and helped me to make an informed choice of product.”

Helpful Report

Posted 10 months ago

Hi Charlie, Thank you for your review. We are delighted to hear our site was able to answer your questions and assist you in making an informed decision. If you need anything else, please don't hesitate to contact our team.

Posted 10 months ago

“Great advice and service. After speaking to Mark about upgrading my qed speaker cable on my av system i ordered Merlin Trantula cable for all of the surround speakers and have found a great improvement in the sound stage and with a more warm sound and better detail on all the channels.It has been a great upgrade to the system and many thanks to Mark and Future Shop.”

Helpful Report

Posted 10 months ago

Thank you for your fantastic review, John. It's always great to know that our customers notice the improvements in sound quality. If you need any more assistance in the future, we're just a call away.

Posted 10 months ago

“This is about a coaxial digital cable. The Wireworld Silver Starlight 10 Digital Coaxial Audio Cable. There are many companies who make cables and I'm sure they are all good, but i like the construction of these cables and the materials used which is where the copper and silver are made using the ONCC system where there are as pure as possible and single crystal.”

Helpful Report

Posted 10 months ago

Thank you for your insightful review, Chris. It's always great to see our customers recognise the difference that premium materials can make. If you need any further assistance or have more questions, we're here to help.

Posted 10 months ago

“Dealing with Future Shop has been a pleasure, from start to finish. After talking with them & explaining what I was after, they rang me back after a couple of minutes & provided me with exactly what I needed, all delivered in two days. A great service, thank you.”

Helpful Report

Posted 10 months ago

Hi Ian, We appreciate your support and look forward to serving you again in the future. Thank you for taking the time to give us your valuable feedback.

Posted 10 months ago

“I am really glad that i found an online shop where i could order two different terminated lengths of speaker cable, my Mentor 6 is finally playing again with the QED bi-wire cables.”

Helpful Report

Posted 10 months ago

Thank you for your review, Morten. It's always great to hear when our products make a difference in your audio experience. If you need any further assistance, please don't hesitate to contact us.

Posted 10 months ago

“Good choice, reasonable prices, quick delivery”

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Posted 10 months ago

Many thanks for your thoughts Wi,lliam. It's much appreciated.

Posted 10 months ago

“I have receently purchased a Furutech socket and cover from Future Shop with the help of Mark. I have to say the service was superb. They helped source my socket as quickly as possible and kept me up to date at all times. Would definitely recommend the company and would have no hesittaion in buying from them again.”

Helpful Report

Posted 10 months ago

Thank you for your fantastic review, Marc. We're thrilled to hear that Mark provided you with superb service and kept you updated throughout your purchase process. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Posted 10 months ago

“The customer relations that the staff at this shop has with its clients is second to none. Always willing to spend time and guide you through your purchase and help you make the correct decision. The products are wide and varied with a price range available to suit all. It make the whole process a very satisfying experience. Thank you all at Future shop.”

Helpful Report

Posted 10 months ago

Hi Nick, Thank you so much for your kind words. We strive to create a satisfying shopping experience for every customer, and it's wonderful to know we've succeeded with you. Many thanks for taking the time to leave your feedback.

Posted 10 months ago

“I use Future shop for my two channel cables and they have always delivered promptly. Recently I ordered some new speaker cable but wanted to change the connectors after the order was sent. A quick 'phone call and Future Shop made the change without any fuss and the cable still arrived very promptly and as ordered. Highly recommended.”

Helpful Report

Posted 10 months ago

Hi Marc, Thank you for your review. Our team is always here to help, and it’s great to know that we could assist you with the changes you needed. Appreciate your recommendation.

Posted 10 months ago

“Order process was very easy and the items (speaker cables) were despatched quickly and arrived in good time.”

Helpful Report

Posted 10 months ago

Many thanks Gerry!

Posted 10 months ago

“Great shop. Nice to see so many products. If im totally honest, its a little pricey... some things are expensive. But a great site to find the needs of your audio/visual requirements.”

Helpful Report

Posted 10 months ago

Thank you for your thoughtful review, James. We appreciate your honesty regarding pricing and are glad you found our selection helpful for your audio/visual needs. If you need any further help, please get in touch.

Posted 10 months ago

“Item was exactly as described and was dispatched/delivered promptly and well packaged.”

Helpful Report

Posted 10 months ago

Hi David, Thanks for your lovely review. We appreciate the feedback.

Posted 10 months ago

“I wish all shops were like Future Shop! Staff are friendly and give the impression that they really want to help. You can rely on anything they sell being the genuine component. Any issues they are very keen to resolve it to your satisfaction, even if it means the company taking a loss. i.e. When returning a product when it doesn't work out in your system. Cannot recommend highly enough.”

Helpful Report

Posted 10 months ago

Thank you for your kind words, Kris. Delighted to hear about the exceptional service, and we’re glad to know that we hit the mark for you. Your recommendation means a lot to us.

Posted 10 months ago

“I ordered a cable for my HiFi. My initial order was incorrect (I had inadvertently specified the wrong connectors). I rang Future Shop the following morning to advise them about my error and for advice about correcting it. The guy I spoke to was very helpful and understanding. He cancelled and refunded my original order and advised me to submit the correct one. The (correct) cable was delivered the following day. Great customer service. Highly recommended.”

Helpful Report

Posted 10 months ago

Hi Michael, We're delighted to hear you had such a positive experience with our team. Glad we could assist you promptly. Many thanks

Posted 10 months ago

“Good range of kit. Efficient dispatch of goods. Easy to use website. Fair prices. I needed to return a cable (not faulty - bought for comparison with another, which I kept) and received a reply to my email sent on a Sunday later that day! Impressive. Recommended.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a fantastic review, Alan. Glad to know that our customer service made a positive impression. Thank you

Posted 10 months ago

“Excellent service from FutureShop as expected. Super stock range and always a few different alternatives at different price ranges. Products are all top quality and sent very quickly. Surely the best UK company dealing with these particular products.”

Helpful Report

Posted 10 months ago

Hi Michael, Thanks for the great review. It's always our aim to provide quality and prompt delivery to our valued customers.

Posted 10 months ago

“Very satisfied with service! Good merchandise, I've bought a few things. A good website where it's relatively simple to find what you're looking for?”

Helpful Report

Posted 10 months ago

Many thanks for your kind words. We appreciate the review. Thank you, Graeme.

Posted 10 months ago

“Prompt, helpful service. Delivered quicker than expected.”

Helpful Report

Posted 10 months ago

Thank you, Andy. If you need any further assistance, please don't hesitate to contact us.

Posted 10 months ago

Future Shop is rated 4.9 based on 908 reviews