Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 908 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really excellent,i would not purchase from anywhere else for my audiophile needs.”

Helpful Report

Posted 10 months ago

Thank you so much for your review, Rob. We're over the moon to learn we're your go-to for all your audiophile needs. Many thanks

Posted 10 months ago

“I've ordered various items over several years and always found the right thing at the right price and delivery cost is reasonable. Not sure how many years I've been a customer but I will be a returning customer without question. Thanks.”

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Posted 10 months ago

Hi Paul, Thank you, Paul. We're always here to help whenever you return.

Posted 10 months ago

“Ordered a brush chrome flat plate and I received a polished chrome plate instead. The Future Shop recently reached out to me and saw the mistake. They recently sent me a replacement which was a brushed chrome plate. The service was fast and prompt. Extremely happy with the service. Many thanks!”

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Posted 10 months ago

Dear Barry, Thank you so much for your review on Reviews.io. I want to thank you for bringing this to our attention. I am afraid it has taken us a little time to track down the correct unit for you, but I'm pleased to say our operations team has done so and will be sending you out the Brushed Chrome Plate. We will send you the replacement free of charge and hope that it is of use. Kindest regards and thanks again for the order and feedback, Future Shop

Posted 10 months ago

“Delighted with the service I received, fast posting. Great selection of products. Will definitely purchase from again.”

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Posted 11 months ago

Hi Mark, Thank you for your review. Happy to hear that you were pleased with our service. We can't wait to assist you again in the future and many thanks for taking the time to give us your feedback,

Posted 10 months ago

“Futureshop has an extensive range of cables to connect your AV system. An outstanding customer service thank you Futureshop”

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Posted 11 months ago

Thank you for the review, Allison. We're always here to help with any AV needs you may have.

Posted 10 months ago

“I received excellent personal service when I made an unexpected visit to the premises near Barnet. While I waited, the streaming cable I chose was made for me. All the staff I met were relaxed,friendly and professional.”

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Posted 11 months ago

Hi William, Thank you for taking the time to leave your feedback, it's much appreciated. We’re always here to help whenever you need us.

Posted 10 months ago

“Very thorough and detailed ( and very patient ) pre sales advice from Steve and Hezron was much appreciated. Order received promptly. Superb packaging. Very pleased with quality of items purchased.”

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Posted 11 months ago

Thank you for your wonderful review. We’re glad Steve and Hezron could provide thorough pre-sales advice. Appreciate your kind words and are happy you’re pleased with the quality of items purchased. Thanks for letting us know.

Posted 10 months ago

“Great advice for free on what cables would be best for my setup. I ordered the goods and they arrived in smart looking box very professional. Tv box and blu-ray working perfectly solved lip sync problem very satisfied.”

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Posted 11 months ago

Hi Kyle, Glad to hear you resolved the lip-sync issue. Delighted we could help. If you need any further help, don't hesitate to contact us.

Posted 10 months ago

“Very helpful and prompt service”

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Posted 11 months ago

Thank you Martin

Posted 10 months ago

“Always efficient and easy to use.”

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Posted 11 months ago

Many thanks for your feedback, Graham. Don't hesitate to contact the team if you need anything else.

Posted 10 months ago

“Very good cable performed as it should do”

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Posted 11 months ago

Great to hear that, Bryce. Thank you

Posted 10 months ago

“Great cables and brilliant service.”

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Posted 11 months ago

Hi Andrew, Fabulous!!. Thanks for the feedback

Posted 10 months ago

“I bought a simple record clamp -- £30-odd quid -- but the level of customer service and helpfulness i received made me feel as if i was spend a hundred times this amount.”

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Posted 11 months ago

Thank you for your lovely words, Alun. We’re delighted our service made you feel valued.

Posted 10 months ago

“Always excellent service and advice”

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Posted 11 months ago

Thanks, Richard. We’re glad to hear you’ve had excellent service and advice.

Posted 10 months ago

“Quick easy fast delivery excellent service”

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Posted 11 months ago

Thank you for your review, Darren. Happy to hear you had quick, easy, fast delivery and excellent service. We’re here if you need anything, further.

Posted 10 months ago

“Fast efficient and great products. Always use these guys for cables.”

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Posted 11 months ago

Hi Eric, Thank you for your wonderful review. If you need anything else, we’re here to help.

Posted 10 months ago

“Perfect! Next day delivery, all as described!”

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Posted 11 months ago

Wonderful to hear. Thank you

Posted 10 months ago

“Future shop is a very reputable company dealing with hifi components to suit everyone’s budget. The staff are very friendly and knowledgeable , their website is easy to navigate, clear pricing and the reviews are of a non bias nature. I’ve been using Future shop for a long time and I’ve always had an excellent service from them.”

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Posted 11 months ago

Hi Richard, We’re glad to hear you’ve had excellent service and that our staff and website meet your needs. If you ever need anything else, we’re here to help. Thank you for your wonderful review.

Posted 10 months ago

“Spoke to Mark at Future Shop re some speaker cables that I wanted to replace. Been fortunate enough to slowly add to and update a set up that I bought 20 years ago. Speaker cables were the penultimate upgrade from some 20yrs old QED Silver Anniversary cables. Well all I can say is that every time I sit down and listen I smile like a Cheshire cat and cannot believe how much a difference the cables have made. As Mark said, I now want to play every single piece of music, CD or Vinyl, to hear the differences. Last step will be rca connections so will be speaking to Mark soon. Thank you”

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Posted 11 months ago

Thank you for your wonderful review. We’re over the moon to hear the cables have made such a positive difference to your setup and that you’re enjoying every session. If you’re ready to discuss those RCA connections, we’re here to help.

Posted 10 months ago

“Very quick dispatch!”

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Posted 11 months ago

Thank you, Cheong.

Posted 10 months ago

Future Shop is rated 4.9 based on 908 reviews