Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 907 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The upgrade parts I obtained from FutureShop were of superb quality. A big "thanks" goes to Steve D for the time and effort he took to clarify dimensions etc. I would heartily recommend FutureShop and will be shopping here again soon. 🐾”

Helpful Report

Posted 10 months ago

Thank you, Lee. Glad to hear you're happy ,and we're grateful you highlighted Steve D’s assistance. We look forward to serving you again soon.

Posted 10 months ago

“Professional and fast”

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Posted 10 months ago

Thank you for your wonderful review. We’re here for you whenever you need assistance.

Posted 10 months ago

“You can buy with confidence, exceptional customer service with amazing turnaround, cables arrived 25hours after the order was made.”

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Posted 10 months ago

Thank you for your feedback. Roy, we’re happy to hear that you had such a positive experience with our customer service and prompt delivery. It’s our goal to ensure our customers can shop with confidence.

Posted 10 months ago

“Bought 2 pairs of jumper cables as my new amp didn't support bi-wiring. I hadn't realised you still had to keep the low frequency connections on the speakers live. The cables brought back all the frequencies that were missing. I'm happy now with the sound I'm getting.”

Helpful Report

Posted 10 months ago

Thank you for your great feedback. We are glad to hear that the jumper cables have improved your sound experience. If you have any further questions or needs, please do not hesitate to contact us.

Posted 10 months ago

“Asked if the Audioquest USB-C to USB-B cable would connect my iPhone to my kit and for a comprehensive reply from Nigel. Connected up and working wonderfully. Good step up from Bluetooth connection. Sound quality also improving as it runs in. Very happy”

Helpful Report

Posted 10 months ago

Hi Gerard We're really to hear that the Audioquest USB-C to USB-B cable has improved your audio experience. If you need any more help or recommendations, just reach out.

Posted 10 months ago

“Fast turnaround for a couple of bespoke subwoofer cables. Excellent.”

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Posted 10 months ago

Hi Nicolas, Thanks for taking the time to leave your review. It's much appreciated.

Posted 10 months ago

“Weight problems solved. Pro-Ject Measure it DS. I've had a set of electronic scales for measuring tracking weight on my phono cartridges for years but the device was part of a turntable that I am selling. While it would have been nice to retain the scales I thought the next owner should also benefit from them as part of the turntable package. This led me to looking for a replacement set of scales to use with my new turntable which has interchangeable head shells which I would be using frequently to swap between stereo and mono cartridges. This would require frequent use of a set of scales so I was looking for a set that were easy to use. Browsing through Future Shops range I discovered these Pro-Ject ones which although more expensive than some looked as though they would fit the bill. They arrived in double quick time, obviously very fast response from the team at Future Shop and a sterling effort from Royal Mail. In use they performed really well and as I had hoped, they are easy to use. As most turntable owners will know, tracking weight is a very important aspect of playing records, getting it right is essential for your cartridge and for your vinyl. This Pro-Ject tracking guage is the perfect tool for this important task.”

Helpful Report

Posted 10 months ago

Thank you for your fantastic review, Thomas. Happy to hear that the Pro-Ject Measure it DS is meeting your needs so well. Tracking weight is indeed crucial for getting the most out of your vinyl, and we're glad our scales are making that process easier for you. If you have any further questions or need assistance, feel free to reach out.

Posted 10 months ago

“Product was in stock. Consultant was knowledgeable about the product and electrical engineering. Reassuring answers to my questions. Delivery next day.”

Future Shop 5 star review on 6th November 2025

Helpful Report

Posted 10 months ago

Hi Stephen, Thank you for your fantastic review. We’re always here to assist with any further questions you may have.

Posted 10 months ago

“From order to delivery excellent,coud no ask for anymore. Well done.”

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Posted 10 months ago

Thank you so much for your kind words, Peter. We always strive to do our best for our customers.

Posted 10 months ago

“The tech guy I spoke to was extremely helpful and went out of his way to give me the correct advice, I actually bought a cable but he was quite clear that it was probably not going to cure my problem but he gave me advice on what I should do. I would most certainly deal with future shop again.”

Helpful Report

Posted 10 months ago

Hi Chris< Many thanks for your kind words. Delighted to hear our tech guy was able to assist you and provide the right advice. We look forward to helping you again in the future.

Posted 10 months ago

“Always super efficient and accurate with cables terminated perfectly”

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Posted 10 months ago

Thank you for your fantastic review, it's much appreciated. We’re here to help whenever you need us.

Posted 10 months ago

“I can't fault these guys: always helpful and they should be as the sell VERY expensive stuff. But no matter one's budget I've continually been impressed at the services they provide, custom cables, exchanges, refunds et al they always pass muster. AVCom however, are also very good but haven't quite got such a large range. And Audio Sanctuary I've also foung excellent. All good buit I think Futureshop has the edge and I've been dealing with then for five years or more!”

Helpful Report

Posted 10 months ago

Hi Johnston, Thank you so much for another great review. We’re glad to know that we stand out in your experience. If you ever need anything further, please feel free to reach out.

Posted 10 months ago

“I am very pleased with the QED Reference Audio 40 cables especially the connectors.A much greater clarity and warmth has now been added to the overall sound together with the QED X-Tube XT-400 speaker cables a huge improvement.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic review. We're happy to hear that the QED Reference Audio 40 cables and the XT-400 speaker cables have improved your listening experience with greater clarity and warmth. If you need any further assistance, please don't hesitate to contact us.

Posted 10 months ago

“Fully covered my current cable needs. Excellent international delivery. Look forward to working more together.”

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Posted 10 months ago

Thank you for your review, Mikael. We look forward to serving you again in the future.

Posted 10 months ago

“Have been using future shop for many years. Good choice of cables for all situations. Prompt delivery every time. Most recent purchase was Atacama Apollo 10 shelves. Order passed promptly to Atacama, who fulfilled the order directly. High quality product with service to match. May seem a lot of money for shelves, but it's actually a very reasonable price for a fine piece of furniture, which is what you are really getting. Delivered well within the quoted timescale, very safely packaged.”

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Posted 10 months ago

Thank you for your fantastic review. It’s wonderful to know the Atacama Apollo shelves met your expectations and added value to your space. We appreciate your trust in us and look forward to assisting you again in the future.

Posted 10 months ago

“Spot on guys...! Great service... Thank you !”

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Posted 10 months ago

Thank you for taking the time to leave your review, Ray. It's much appreciated

Posted 10 months ago

“Most bodacious dude!👍”

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Posted 10 months ago

Thanks Jay.

Posted 10 months ago

“Great upgrade. Excellent service from beginning to end.”

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Posted 10 months ago

That's great to know Stuart. Many thanks

Posted 10 months ago

“Everything ordered arrives next day (weekends excepted) wonderful great job Regards”

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Posted 10 months ago

Hi Alan, Many thanks for taking the time to leave your feedback. It's much appreciated. If you need anything else, please don't hesitate to contact us.

Posted 10 months ago

“Friendly staff and very helpful”

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Posted 10 months ago

Hi Richard, Thank you for your kind words, Richard. We’re always here to help whenever you need us.

Posted 10 months ago

Future Shop is rated 4.9 based on 907 reviews