Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 907 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service received by Mark and his colleague was nothing short of world class. Mark has been brilliant in providing amazing customer service, advice and feedback through out this year. I would highly recommend Future Shop but please let Mark know he is brilliant and it is really appreciated.”

Helpful Report

Posted 9 months ago

Hi Andre, Thank you for sharing such kind words about Mark and the team. Happy to hear you've had a world-class experience and the entire team appreciates the recognition. We've passed on your comments to Mark. Thank you for taking the time to let us know.

Posted 9 months ago

“Recieved coax cable , nice cable but wouldn't fit , phone call and couldn't be more helpful, different cable sent ,arrived next day , perfect. Very good service , couldn't be better .many thanks .”

Helpful Report

Posted 9 months ago

Hi Peter, We’re glad to hear you’re happy with the service. Thanks for sharing your experience.

Posted 9 months ago

“100% AAA spoke to them sorted few issues out very caring company.”

Helpful Report

Posted 10 months ago

Thanks for the kind words and for choosing us, Paul. Delighted to hear we were able to help you resolve the issues. Many thanks for letting us know.

Posted 9 months ago

“I was very impressed with the quick delivery of my items. The website is very clear to order from and I appreciate the burn in of cables being free of charge.”

Helpful Report

Posted 10 months ago

Hi Steve, We appreciate your feedback and look forward to helping you again.

Posted 9 months ago

“Excellent service and very fast delivery. First time I had used Futureshop but will have no hesitation in using them again”

Helpful Report

Posted 10 months ago

Thank you for the kind words and for taking the time to leave a review. We’re glad you’re happy with the service and fast delivery, and we look forward to helping you again.

Posted 10 months ago

“very good company the seller helped me choose the right cables for my speakers and had very good knowledge on their products thank you so much easy to install aswell ;) thicker cables look nicer ;)”

Future Shop 5 star review on 17th November 2025

Helpful Report

Posted 10 months ago

Thank you for the kind words and for taking the time to leave a review, Luke. If you ever need more advice or upgrades, we’re here.

Posted 10 months ago

“Purchased 2 lengths of Kordz custom length speaker cable in different coulours for ease of installation in wall, and very soon after got an email to say one colour was currently out of stock, would I be happy with an alternative colour which I was. A day later it arrived . Excellent service with quick responses to questions. I have also communicated via email regarding connectivity with wall plates, and Nigel has responded very quickly with the required answers. Thank you for all your help!!!”

Helpful Report

Posted 10 months ago

Hi there, Thank you for the kind words. We're glad the colour swap worked out. If you ever need anything else, we’re here.

Posted 10 months ago

“Great optical cable at a great price highly recommend”

Helpful Report

Posted 10 months ago

Thank you, Trevor. Your feedback is much appreciated

Posted 10 months ago

“hana ml cartridge. Great cartridge sounds good, no hard sound, good bass. 1 day delivery I recomend Future Shop Borehamwood. Thanks Jono.”

Helpful Report

Posted 10 months ago

Hi John, Delighted to hear you’re enjoying the Hana ML cartridge and that the delivery was quick. Thanks for the recommendation, we appreciate it. If you ever want advice on setup or upgrades, we’re here.

Posted 10 months ago

“Excellent Service I initially contacted Future Shop seeking advice about a possible speaker cable upgrade. I spoke with ‘Hezron’ who advised me of an alternative route (that would perhaps be slightly less financially beneficial for Future Shop). Upshot is I have my speaker cables revamped with new plugs etc and a very professional job has been done. Definitely recommended, thank you.”

Helpful Report

Posted 10 months ago

Hi Ian, Delighted to hear the advice helped Ian. Thank you for letting us know. If you ever want more guidance on upgrades or speaker cabling, we’re here.

Posted 10 months ago

“The Atacama Hi fi rack was competitively priced and the product quality is very impressive. The manufacturer's packaging is also very good. This was over-wrapped very effectively for shipping which was re-assuring. Delivery was sooner than expected and came in two stages. The second part arrived in our porch with a loud thud. Just as well the packaging was good! I would have no qualms about using Futureshop again.”

Helpful Report

Posted 10 months ago

Hi Peter, Thanks for sharing your experience. Delighted to hear you’re happy with the quality and packaging, and that delivery was prompt overall. Sorry about the second arrival with the loud thud, glad the packaging held up. If you need any help with future upgrades or recommendations, we’re here.

Posted 10 months ago

“Top Service - Cable arrived the next morning. Would order again. Better quality and more reliable than amazon”

Helpful Report

Posted 10 months ago

Hi there, Great to hear you’re happy with the service and the fast delivery. Thanks for sharing your experience, and we’re glad you found the quality reliable. If you’d like any help with future upgrades or recommendations, we’re here.

Posted 10 months ago

“I have been listening for some 10 hours or so with the new QED cable. It seems the vocals are more present, clearer and better dynamics overall. Perhaps too early to make a true review. Time will tell”

Helpful Report

Posted 10 months ago

Hi Steven, Great to hear the QED cable is delivering an improved performance, thanks for sharing your experience. If you’d like any further help with future upgrades or recommendations, we’re here.

Posted 10 months ago

“Great product & great service as usual for future shop.”

Helpful Report

Posted 10 months ago

Hi Gareth, Great to hear the product and service were first-rate as usual. Thanks for sharing! If you need any help with future upgrades or recommendations, we’re here.

Posted 10 months ago

“A noticeable improvement in sound dynamics. No wonder I guess, the speaker cables are several times thicker than the cheap speaker wire I’ve used for years. Should have upgraded sooner.”

Helpful Report

Posted 10 months ago

Hi David, Great to hear the upgrade made a noticeable difference. If you’d like any help with future upgrades or recommendations, we’re here. Many thanks for sharing your feedback

Posted 10 months ago

“Agreed a price match with Nigel Middleton. Ordered cables which were delivered the next day as promised. Good service. Would use again.”

Helpful Report

Posted 10 months ago

Hi Steve, Thanks for sharing your feedback. Happy to hear the price match with Nigel went smoothly. We appreciate your support and would be happy to help with anything else you need.

Posted 10 months ago

“I have purchased cables from Future Shop over the years because of the selection available, the fast delivery and the quality of the recieved products. I have never needed to contact customer support but I've heard they are very good.”

Helpful Report

Posted 10 months ago

Many thanks for taking the time to give us your feedback, David. It's much appreciated.

Posted 10 months ago

“Have used these guys for a while now anything you need audiovisual they have, good service ,good communication ,quick postal service. Can’t recommend them highly enough for anything to do with tech these days they have it all.”

Helpful Report

Posted 10 months ago

Hi Phillip, Thanks so much for the fantastic review.If there’s anything else you need or any tech you’re eyeing next, we’re here to help.

Posted 10 months ago

“Always come here for my cables. Very large selection of almost everything you could want. Items ordered are always very well packaged. Very happy with their service.”

Helpful Report

Posted 10 months ago

Hi Steve, Thanks for the feedback. If you’d like any further tips or help picking cables for your setup, we’re here for you.

Posted 10 months ago

“Every single cable helps to make a difference. You may not notice much of a difference with the first cable you perchace, but the more you add the better your system will get. Speaker cables are the best to buy first as they do make a big difference.”

Helpful Report

Posted 10 months ago

Thank you, Dudley. We’re glad you’re enjoying the upgrades and agree that speaker cables are a great starting point. If you’d like any tips on pairing cables or expanding your system, we’re here to help.

Posted 10 months ago

Future Shop is rated 4.9 based on 907 reviews