Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,799 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This delivery was made in April. A very poor quality Rosemary plant and a pot of mud with a weed init .Discovered a root,which I presume was lemon balm .Nothing grew.An automated e.mail indicating they were unable to respond . Still waiting I have had rubbish quality previously but have not made a complaint . In short do not use these people”

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Posted 5 years ago

“Ordered a £15 speciality fern and received a half dead miniature not fit for any garden”

Helpful Report

Posted 5 years ago

“Plants took 12 weeks to arrive, half were dead, 12 weeks on no refund no apology and after many complaint tickets no resolution.”

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Posted 5 years ago

“I ordered 2 plants in May 2020, they never arrive until now 18 August 2020. There is no any mean of communication or customer service.”

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Posted 5 years ago

“I ordered 6 English yew topiary balls measuring 35-40cm in diameter. I finally received (v late) 5 scrawny yew plants. The after sales service is non-existent. I have just couriered the boxed plants back to Gardening Express. With proof of return I will now ask Visa to refund my money via the chargeback scheme. This business and its owner Chris Bonett should be shut down. If only I’d thought to read the reviews!”

Helpful Report

Posted 5 years ago

“They delivered to me a plant just clinging to life they do not respond to e mails or any form of communication you are given a ticket system that goes nowhere they have in my opinion just taken my money for nothing and they appear not to care no customer srevice I will be going down the route of the small claims court I will never buy from them again The plant they sent me is now compost and no more”

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Posted 5 years ago

“Deplorable non existent service. To say you’ve received bad service indicates a level of service. What I’ve received is none. I’ve had endless promises of my complaint being handled by a so called non existent manager. I ordered several succulents, climbing hydrangeas and two Salix trees. Half the succulents were dead, they arrived drowning in water. The hydrangeas arrived dry, parched and dying. I’ve never seen the Salix trees as they were returned back to the company by Hermes (another company whose customer service I find appalling). No explanation as to why was offered and no way of contacting them to find out why. Order made on the 24/04/2020 and so far not a sniff of a refund despite several attempts at communicating.”

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Posted 5 years ago

“Failure to deal with complaint after delivery of dead plant”

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Posted 5 years ago

“It is impossible to get any customer service. If you email to complain, you enter into some Faustian pact: you've sold your soul to this company and now you have to pay the price. The pictures I've uploaded show some of the deplorable specimens this company sent me. I am going to have to take them to the small Claims court to get compensation for the dead Daphne and the terminal Sambucus they sent me. Also received an amateurishly grafted buddleja and lilac. This company do not appear to care about quality or customer satisfaction. As they are taking no steps to solve the problems, I feel that I have been scammed. Please do not order from them if you want quality and decent service: I have no evidence that they can provide either. To date, I am £130 worse off... but very much the wiser.”

Helpful Report

Posted 5 years ago

“Atrocious. I only received half of my order. Their delivery note stated that they would deliver the second half soon. Six months later I have not received my plants. I have sent numerous mails to their customer service department. Responses are late and vague, No solutions offered. Basically I have been tricked and robbed. AVOID!”

Gardening Express 1 star review on 15th August 2020

Helpful Report

Posted 5 years ago

“Plants arrived after a long delay completely dead and shrivelled up. Despite several emails including photos of the dead plants, nit even had the courtesy of a reply. Appalled when I read reviews, really wish I had looked earlier, I would never have ordered from this rogue company. They should be investigated and struck off, they are fraudsters. Do NOT buy from them.”

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Posted 5 years ago

“Following on from my first review, the poor Japanese ACER HAS NOT RECOVERED. I mean it didn't stand a chance. Bone dry soil when it arrived, and leaves brown. Probably hadn't been watered for weeks. Don't understand why people are still ordering from this company. Read the reviews, don't waste your money.”

Helpful Report

Posted 5 years ago

“Plants not arrived. Customer service non existent. £60 out of pocket - still chasing for a refund but looking at the other reviews I am not hopeful.”

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Posted 5 years ago

“Con merchants. Received dead and dying plants . Raised a ticket 19 may. Ticket closed. Raised a new ticket ut still no reply. But I have been promoted to Tier 2. Anthony (deceased) is my agent looking and my complaint. Do not use . Yes as their face book site states they are packing furiously. From a skip. 0 stars is the best rating.”

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Posted 5 years ago

“Three months on the 20th August and still waiting for my plants. AVOID AT ALL COSTS, they only seem to want your money.”

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Posted 5 years ago

“What went wrong? what didn't go wrong????? I don't even know where to begin............................................................. Read the reviews, then you decide if to risk it. And i don' t mean the fake Trustpilot ones, I mean the real ones. C Bonnet the owner of GE wrote an article on horticulture week website 'How to get good reviews for online garden sales' So hey how's this for an idea, rather than 'making it look like' you provide a good service, actually provide one and then you may get REAL good reviews and not have to cherry pick and fake them. over 4 months, still awaiting my refund...”

Helpful Report

Posted 5 years ago

“At last a response after thirteen emails but no mention of a refund. I have wasted money on this rubbish order. I do not intend to buy from this company of cowboys ever again. I threw away the majority of the bulbs I received as they were so inferior it would have been a complete waste of time to plant them. The eight out of 100 bulbs that I did plant have grown very spindly and not produced even the sign of a bud let along a flower as shown on their website.”

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Posted 5 years ago

“Avoid at all costs. I did actually receive the tree I ordered but it was dead. Have logged my complaint and sent several follow up emails only to be ignored. They have no intention of giving me a refund”

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Posted 5 years ago

“What a way to operate...a complete scam. take your money and run run run. These people have probably made millions out of Corona 19. All through Jan/Feb and March adverts upon adverts with good looking live plants. What do you get after many weeks of waiting....Plants as dead as a DODO and that's if you are lucky to receive any!!! Probablynow living off the proceeds on the Costa Del Sol with all the other crooks. ADVOID ADVOID”

Helpful Report

Posted 5 years ago

“Has anyone, like myself, who has requested a refund, actually received their money back? We appear to have been scammed. Rubbish company. I would like to retract the one star I reluctantly gave in order to post a review.”

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Posted 5 years ago

Gardening Express is rated 1.2 based on 1,799 reviews