Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious. I only received half of my order. Their delivery note stated that they would deliver the second half soon. Six months later I have not received my plants. I have sent numerous mails to their customer service department. Responses are late and vague, No solutions offered. Basically I have been tricked and robbed. AVOID!”

Gardening Express 1 star review on 15th August 2020

Helpful Report

Posted 5 years ago

“Plants arrived after a long delay completely dead and shrivelled up. Despite several emails including photos of the dead plants, nit even had the courtesy of a reply. Appalled when I read reviews, really wish I had looked earlier, I would never have ordered from this rogue company. They should be investigated and struck off, they are fraudsters. Do NOT buy from them.”

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Posted 5 years ago

“Following on from my first review, the poor Japanese ACER HAS NOT RECOVERED. I mean it didn't stand a chance. Bone dry soil when it arrived, and leaves brown. Probably hadn't been watered for weeks. Don't understand why people are still ordering from this company. Read the reviews, don't waste your money.”

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Posted 5 years ago

“Plants not arrived. Customer service non existent. £60 out of pocket - still chasing for a refund but looking at the other reviews I am not hopeful.”

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Posted 5 years ago

“Con merchants. Received dead and dying plants . Raised a ticket 19 may. Ticket closed. Raised a new ticket ut still no reply. But I have been promoted to Tier 2. Anthony (deceased) is my agent looking and my complaint. Do not use . Yes as their face book site states they are packing furiously. From a skip. 0 stars is the best rating.”

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Posted 5 years ago

“Three months on the 20th August and still waiting for my plants. AVOID AT ALL COSTS, they only seem to want your money.”

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Posted 5 years ago

“What went wrong? what didn't go wrong????? I don't even know where to begin............................................................. Read the reviews, then you decide if to risk it. And i don' t mean the fake Trustpilot ones, I mean the real ones. C Bonnet the owner of GE wrote an article on horticulture week website 'How to get good reviews for online garden sales' So hey how's this for an idea, rather than 'making it look like' you provide a good service, actually provide one and then you may get REAL good reviews and not have to cherry pick and fake them. over 4 months, still awaiting my refund...”

Helpful Report

Posted 5 years ago

“At last a response after thirteen emails but no mention of a refund. I have wasted money on this rubbish order. I do not intend to buy from this company of cowboys ever again. I threw away the majority of the bulbs I received as they were so inferior it would have been a complete waste of time to plant them. The eight out of 100 bulbs that I did plant have grown very spindly and not produced even the sign of a bud let along a flower as shown on their website.”

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Posted 5 years ago

“Avoid at all costs. I did actually receive the tree I ordered but it was dead. Have logged my complaint and sent several follow up emails only to be ignored. They have no intention of giving me a refund”

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Posted 5 years ago

“What a way to operate...a complete scam. take your money and run run run. These people have probably made millions out of Corona 19. All through Jan/Feb and March adverts upon adverts with good looking live plants. What do you get after many weeks of waiting....Plants as dead as a DODO and that's if you are lucky to receive any!!! Probablynow living off the proceeds on the Costa Del Sol with all the other crooks. ADVOID ADVOID”

Helpful Report

Posted 5 years ago

“Has anyone, like myself, who has requested a refund, actually received their money back? We appear to have been scammed. Rubbish company. I would like to retract the one star I reluctantly gave in order to post a review.”

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Posted 5 years ago

“What an utter bunch of thieving cowboys. Order took months to arrive. Half the order on last legs. You’ve got more chance of becoming the next prime minister than getting anyone from their customer service team to respond. Avoid like the plague. Utter rubbish company with even more rubbish customer service. Shame on them”

Helpful Report

Posted 5 years ago

“Worst company ever, after 2 months wait dead trees arrived, they had no roots just a twig stuck in compost. A lot of money wasted. Do not use this company”

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Posted 5 years ago

“Very disappointed with the time taken to address my delivery of plants, I have received an acknowledgement of my complaint, which has been passed on to the next tier, My plants came after being delayed in transit, Several plants bundled together in a sealed plastic covering, By the time I received them , the pots were crushed, the plants were dead, I have been waiting far too long for a response, replacement.”

Helpful Report

Posted 5 years ago

“Con artists, who send out poor quality plants and then leave customers looping in a complaints handling process that constantly loses the information. Absolute con merchants.”

Gardening Express 1 star review on 10th August 2020

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Posted 5 years ago

“Avoid. Take your money and don’t send your goods, no contact. Small claims being taken out.”

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Posted 5 years ago

“Do not use gardening express. Took months to get my order and when it finally arrived the shrub was dead. They now continue to ignore my complaint having initially asked me for a photograph, which I duly sent them. They are still using Covid 19 as a reason for lack of contact.”

Helpful Report

Posted 5 years ago

“What is wrong with this company, taking what must be £1000's in orders and not sending what was paid for. Should not be allowed to trade. I have been in contact with family and friends to avoid this company and requested them to contact their friends to see the reviews and for them to also contact their friends to avoid this company. Wonder how long it will be before they bust and we get nothing from this Limited Company”

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Posted 5 years ago

“Avoid like the current plague They are complete scammers - they take your order and your money and then forget you exist. Finally when your plants arrive they look nothing like what is advertised and when you contact them to complain they fob you off with an email apology blaiming the current crisis for the delay - which would be barely acceptable if that was what I was actually complaining about. Returns must be done at cost to yourself and they have very cleverly disabled goodle reviews so they can only be rated on other sites AVOID.”

Helpful Report

Posted 5 years ago

“They send you dead and dying plants and then make it extraordinarily difficult to contact them to complain. Automated messages thank me for my patience. What patience: Amazon and other companies don't hide behind Covid 19 to excuse their shortcomings. My plants were in transit for at least four days. I will NEVER order from Gardening Express again and I will be telling Trading Standards about the woeful and expensive experience.”

Gardening Express 1 star review on 9th August 2020

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Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews