Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No order arrived!”

Helpful Report

Posted 5 years ago

“I ordered 6th of April says maximum 15 days, it's now 1st of May l have had zero contact and you cannot email, message nothing. I tried the FB page for some sort of communication got nothing. Do not order from this shower of s#/+”

Helpful Report

Posted 5 years ago

“Ordered plants on 10th April 2020 and it’s now 1st May. Plants not yet despatched yet although money taken straight away. Contacted Company but still no reply. I’m a pensioner and not in a position to waste money. This Company shouldn’t be trading as you can see from the enormous amount of complaints. Totally unacceptable way to treat customers. Watchdog needs to get involved in order to stop this way of trading. Disgusting!!!!!!!”

Helpful Report

Posted 5 years ago

“No communication at all, will not reply to emails and still take orders from people knowing they can’t deal with the loads they got in process already! Do not use them”

Helpful Report

Posted 5 years ago

“Hopeless. Don’t order with them as they don’t deliver and then there is no way of contacting them. No phone, ticket facility withdrawn and does not work, no on line chat. Nothing. Customer service a joke”

Helpful Report

Posted 5 years ago

“I ordered 3plants 2/4/20 2 arrived 3weeks later. I emailed them Several times as to when I can expect the 3rd one. All I got was An automated email saying it’s a difficult time and orders may take up to 15 days. 29 days later I am still waiting for my 3rd plant?”

Helpful Report

Posted 5 years ago

“I placed an order on the 10th of April 2020 and they took my money the same day and I have still Not received the goods! I have tried contacting them emails messages etc but. No response. Really really not good enough! Wouldn’t ever order from them again and will be demanding a refund!”

Helpful Report

Posted 5 years ago

“As my Nan would say what a load of old 5 h1t. Same as everyone else ordered 11th April £75 no plants as of 1st May. Two tickets raised no response pure ignorance they deserve to go under if this is the level of service they give! Raised charge back through to credit card company. Furious!!!!”

Helpful Report

Posted 5 years ago

“Ordered and paid over £150 worth of plants on 9th April. No delivery, no response to two tickets raised . You cannot call anyone and it seems the only system operational to try and communicate is the ticket system . They do not respond to this either . Absolute disgrace that they can operate and ignore customers once they have taken their money . It seems I am not the only customer let down by this Company. Ultimately this Company have defrauded me out of my money . They have not honoured their contract. Please do not use this Company.”

Helpful Report

Posted 5 years ago

“Yesterday I received an email regarding an issue I have been chasing for weeks. I had ordered branded fruit tree feed and they eventually sent a plain green bottle with a white ingredient label. The mail asked me to take pictures and to send them back. (AT MY COST) i WILL NOT BE DOING ANYTHING OF THE SORT. Their track record does not inspire confidence. I will however be taking this further. Dreadful company . Still trading and substituting goods without consultation .”

Helpful Report

Posted 5 years ago

“Ordered 3 plants finally after a month of waiting I received my plants only to find one was a pathetic pot of twigs which I paid £30 and It should have had a least buds on them, to add insult to injury one of the plants I ordered never arrived, tried to raise a ticket only to get ticket service no longer working, phone number given is not in service, looks like I have been scammed the second plant I received was not even what I ordered,,,, wtf, looks like I need to seek legal advice as they seem to be impossible to contact , disgusting service and diabolical company .”

Helpful Report

Posted 5 years ago

“I ordered over 100 pounds worth of plants on 5th april... not heard a thing since. Having seen the reviews I doubt I will ever get them. I have raised two tickets asking for a refund and they have not been replied too. They have now shut the ticket service down. I have lost over 100 pounds. I am now trying to get them money back via my credit card company.”

Helpful Report

Posted 5 years ago

“Awful company. Not received my order After 15 working days still nothing and that’s incl bank holidays. . No contact. Can’t even get in touch with them via ticket system. How do I get my money back ?”

Helpful Report

Posted 5 years ago

“Ordered on line on 9th April. Heard nothing since. No plants, no refund. It's now 30th April. My emails are ignored. I am now opening a dispute for a full refund. Not even the manners to send an email to explain why.”

Helpful Report

Posted 5 years ago

“Delays beyond the 15 days and no response to tickets. No way to run a business. Having read other reviews I am now fearful of what I am going to get when they eventually arrive, if they ever do. Quick to take payment though.”

Helpful Report

Posted 5 years ago

“ordered plants 30th March and status says dispatched via Yodel. Yodel stated delivery by 17th April but still not arrived. Not impressed with Yodel's tracking or by being unable to contact gardening Express. Still waiting for update on another order placed 7th April.”

Helpful Report

Posted 5 years ago

“I’d give zero rating if I could!!! Ordered 8th April, no order to date, automated replies to enquiries only. Received reply eventually promising my order was being processed, still no delivery and to add to insult, they didn’t even use my name but addressed email to someone else! Reported to my card company and logged dispute/claim as failure to send items. Wouldn’t trust or order from here ever again!!! Quick to take peoples money and not adhere to their Own delivery times. Utter disgrace of a company!”

Helpful Report

Posted 5 years ago

“I made an order on the 6th of April and still not received anything now it's 30th of April. Its impossible to contact them. I want to get a refund so that I can use a more reliable supplier but impossible to arrange this as they ignore my emails. They are the worst avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“Funny how all the good reviews, have only done 1 review.save your money guys absolute cowboys just done a chargeback on my card.”

Helpful Report

Posted 5 years ago

“I ordered on 8th April. Cost £85 I have heard nothing (their website says you will get an order update at 5, 10 and 15 days) . There is no way to contact them . It appears I am not alone”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews