Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order and the roses arrived are dead. The 2nd order the plant is in awful condition, broken branches are a bad looking plant. Also got my order wrong. Should have been 2 forsythia and 6 Aubretia- I got 1 bad forsythia and 2 Aubretia. Cannot get in touch with them. So disappointed. The photo shows my other forsythia I had and the one to its left is the one they sent me. Just awful! The red circles show where it’s broken.”

Helpful Report

Posted 5 years ago

“We ordered 15 Dianthus plants which arrived well packed, in bloom and in perfect condition. You could not fault the price or the plants,will be using them in the future rather than our local nurseries.”

Helpful Report

Posted 5 years ago

“Ordered plants 20 days ago, still not received order, tried to contact through email and social media and had nothing back, terrible company will never use again and as im reading on your social media pages neither will a lot of other people”

Helpful Report

Posted 5 years ago

“BEWARE - RIP OFF COMPANY THAT APPEAR TO HAVE CEASED TRADING!!!!!!!! IF YOU HAVE PLACED AN ORDER WITH 'Gardening Express', YOU SHOULD CONTACT YOUR PAYMENT CARD PROVIDER NOW AND DEMAND A FULL REFUND!!!!!!!!! = This company are still taking customers money but are not supplying any products!!!!! They ignore all emails and their so-called 'Ticket System' is switched off!!! Order placed 18 days ago and not a single email, message, call or anything from them about my order. TRADING STANDARDS HAVE NOW BEEN ALERTED TO THIS COMPANY!!!!!!!! It looks as though they could be a company that is going to go bust becuase of the Virus... but are still taking customers money!!!!! DO NOT BUY FROM THIS COMPANY AS YOU ARE LIKELY TO GET RIPPED-OFF AND NEVER GET A REFUND!!!!! THEY PUBLISH A DAILY TWITTER advert but do not reply to any of their customers!!!!!!!! AVOID - OR RISK NEVER GETTING YOUR MONEY BACK!!!!! PLENTY OF OTHER TRUSTWORTHY COMPANIES OUT THERE... UNLIKE THIS ONE!!!!! I HAVE ASKED FOR A REFUND MANY TIMES BUT THEY JUST KEEP IGNORING ME!!!! NO PHONE NUMBER OR EMAIL ADDRESS ON WEBSITE AND THE TICKET SYSTEM IS NOW SWITHCED OFF!!!!”

Helpful Report

Posted 5 years ago

“Ordered on the 9th of Aril and heard nothing since. No way to contact the company and reading other reviews or the facebook page they have, the people lucky enough to get plants get them in a poor condition. Honestly avoid! I wish I had read reviews first.”

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Posted 5 years ago

“Ordered 6th April. Sent two online tickets, two facebook messages and have commented on their most recent post and I haven't heard a thing since. My mother in law placed an order the day after me and is in the same situation. Any communication would alleviate the feeling of being scammed...”

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Posted 5 years ago

“Don't just don't use these people it would be quicker to invent a new strain of plant than get your order”

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Posted 5 years ago

“Waiting for my delivery since 7th April, nothing. Reading these reviews it looks like l have been scammed for £74 disgusting.”

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Posted 5 years ago

“Disgusting service!!! Its been 20 days nothing. Emailed twice..... totally ignored!!!! Vile company!!! Rip off merchants Quick to take monies off you but never deliver the goods..... cant even ask for a refund as no way to contact the pigs. AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 5 years ago

“AVOID. Agree with other reviews here. I placed an order April 6, and heard nothing. I sent an email to cancel, as they can't even indicate a proposed delivery date, but got the same cut and past stock response from Sam in their customer service team i.e. that I can't cancel the order but will have to wait for the delivery to arrive, then fill out a returns form. So, rather than cancel the order so that they do not incur any delivery costs, and risks to their driver, they want it to be delivered, and will then will incur the costs of coming back out to retrieve the goods. Bizarre business decision. I even emailed their founder having found his details on LinkedIn, but no response. Disgraceful customer service, and I'll be pursuing the same actions as others to get my money back.”

Helpful Report

Posted 5 years ago

“I have had the same experience as all the other 1 star rating reviews. No communication other than please be patient. Nearly a month waiting and still no sign of delivery. No phone number to call. I will be going through a legal team to seek a refund. Not happy!”

Helpful Report

Posted 5 years ago

“My mum order well over 15 days ago still no delivery and no reply back to the email that she sent them really not happy with this company won't be using again. Will not be recommending these to anyone.”

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Posted 5 years ago

“I made a order on the 30/3/20 after waiting 15 days I raised a ticket about my order and was told it have been dispatched when my parcel arrived with Hermes what a surprise no plants and was given a different parcel which belonged to somebody else when I raised another ticket to explain what had happened no reply from gardening express at all so avoid this company they will just rip you off”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS TERRIBLE COMPANY. Ordered £600+ plants 4 weeks ago. When order was way overdue and I’d heard nothing, I smelt a rat and tried to contact/ cancel prior to dispatch (as per my consumer right) but there is absolutely no way to make contact- only a horrendous online “ticket” system which doesn’t work (They IGNORE complaints and continue to take orders when they clearly area coping with existing orders). I left a bad review on another site (which they responded to in an impersonal and ignorant manner) and - bingo - order swiftly arrived by courier who dumped pallet of damaged boxes in middle of drive so we couldn’t get in or out. MISSING ITEMS = 10 Digitalis plants, no explanation. DAMAGED ITEMS = 10 x Rosemary plants yellow and dried out; 12 hellebores in terrible condition, half dead. Have complained / requested refund & collection of damaged plants via “ticket” system and online “customer survey” (what a joke). Sent photos with “ticket” but again a DEAFENING SILENCE. This company owes me a lot of money but WILL NOT RESPOND. I NEED A REFUND. Don’t use them. Just AVOID”

Helpful Report

Posted 5 years ago

“Brilliant service. Outstanding quality of plants. Amazing packaging. They exceeded the quality by a long way of other major plant suppliers.”

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Posted 5 years ago

“I ordered over a month ago £300. No response to two notes to them. I've asked for my money back but have heard nothing from them. Don't know what to do now.”

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Posted 5 years ago

“Bought 28 days ago spent £140 as I couldn't purchase anywhere else ,looked like a good site but didn't check as I was so desperate to fill my garden . Iv emailed constantly had 1 reply 2 weeks ago saying plants where on way still haven't had any totally discusted and upset wish I had read reviews first don't know how I will get money back”

Helpful Report

Posted 5 years ago

“I ordered plants totalling £184.71 I wish I'd read the reviews first. There's no phone line and I just get an automated response to emails telling me to wait longer. I've just emailed again saying I'll cancel if they don't dispatch this week because I want to order from elsewhere if they're not going to deliver. I think I may end up suing them to get my money back.”

Helpful Report

Posted 5 years ago

“Absolutely poor quality. My plants arrived with leaves severely damanged and broken. The issues do not seem to relate to the delivery method but rather due to poor quality. Very disappointed. Customer service is non-existent. No one ever followed up with my issue.”

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Posted 5 years ago

“Absolutely shocking company. My order was sent 19 days ago. No response to emails and no delivery (having seen other reviews I doubt the plants would be as described) . Money was taken immediately. I feel silly for not having checked out before I ordered but was on Facebook and assumed was as described. I can't afford to lose £43 at the moment.. DO NOT USE THIS COMPANY. YOULL BE RIPPED OFF.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews