Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,818 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a order on the 30/3/20 after waiting 15 days I raised a ticket about my order and was told it have been dispatched when my parcel arrived with Hermes what a surprise no plants and was given a different parcel which belonged to somebody else when I raised another ticket to explain what had happened no reply from gardening express at all so avoid this company they will just rip you off”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS TERRIBLE COMPANY. Ordered £600+ plants 4 weeks ago. When order was way overdue and I’d heard nothing, I smelt a rat and tried to contact/ cancel prior to dispatch (as per my consumer right) but there is absolutely no way to make contact- only a horrendous online “ticket” system which doesn’t work (They IGNORE complaints and continue to take orders when they clearly area coping with existing orders). I left a bad review on another site (which they responded to in an impersonal and ignorant manner) and - bingo - order swiftly arrived by courier who dumped pallet of damaged boxes in middle of drive so we couldn’t get in or out. MISSING ITEMS = 10 Digitalis plants, no explanation. DAMAGED ITEMS = 10 x Rosemary plants yellow and dried out; 12 hellebores in terrible condition, half dead. Have complained / requested refund & collection of damaged plants via “ticket” system and online “customer survey” (what a joke). Sent photos with “ticket” but again a DEAFENING SILENCE. This company owes me a lot of money but WILL NOT RESPOND. I NEED A REFUND. Don’t use them. Just AVOID”

Helpful Report

Posted 6 years ago

“Brilliant service. Outstanding quality of plants. Amazing packaging. They exceeded the quality by a long way of other major plant suppliers.”

Helpful Report

Posted 6 years ago

“I ordered over a month ago £300. No response to two notes to them. I've asked for my money back but have heard nothing from them. Don't know what to do now.”

Helpful Report

Posted 6 years ago

“Bought 28 days ago spent £140 as I couldn't purchase anywhere else ,looked like a good site but didn't check as I was so desperate to fill my garden . Iv emailed constantly had 1 reply 2 weeks ago saying plants where on way still haven't had any totally discusted and upset wish I had read reviews first don't know how I will get money back”

Helpful Report

Posted 6 years ago

“I ordered plants totalling £184.71 I wish I'd read the reviews first. There's no phone line and I just get an automated response to emails telling me to wait longer. I've just emailed again saying I'll cancel if they don't dispatch this week because I want to order from elsewhere if they're not going to deliver. I think I may end up suing them to get my money back.”

Helpful Report

Posted 6 years ago

“Absolutely poor quality. My plants arrived with leaves severely damanged and broken. The issues do not seem to relate to the delivery method but rather due to poor quality. Very disappointed. Customer service is non-existent. No one ever followed up with my issue.”

Helpful Report

Posted 6 years ago

“Absolutely shocking company. My order was sent 19 days ago. No response to emails and no delivery (having seen other reviews I doubt the plants would be as described) . Money was taken immediately. I feel silly for not having checked out before I ordered but was on Facebook and assumed was as described. I can't afford to lose £43 at the moment.. DO NOT USE THIS COMPANY. YOULL BE RIPPED OFF.”

Helpful Report

Posted 6 years ago

“In view of the fact I ordered my plants on the 7th April and have continously sent emails with no answer no phone lines working impossible to contact this company. I have decided to cancel my order if it is delivered I will refuse delivery and send the order back I am prepared to seek legal advice if they do not refund my money it is worrying the amount of complaints all with the same proplem I have”

Helpful Report

Posted 6 years ago

“I agree with the other comments on this website. There is no communication with Gardening Express. I placed an order on 3rd April 2020. The order failed to arrived and was still processing. I emailed and raised tickets on the Gardening Express website and cancelled my order due to non delivery within the time frame and have today, 27th April received the plants. They do not answer the phone, emails or respond to tickets and have not abided with the distance guidelines. Avoid.”

Helpful Report

Posted 6 years ago

“As other customers before me: Dreadful condition of plants (bamboo) not as advertised. Received plants that you wouldn't look twice at in a garden centre never mind paying full price.”

Helpful Report

Posted 6 years ago

“AVOID THI SITE. Plants are in weak, poor, forced, weedy and almost pitiful state. Any novice can see that these have been forced in dreadful "fake" conditions and will not last more than month in any normal garden setting. In addition they are still taking orders during Covid despite the fact that they are not replying to emails regarding missing items broken plants and ones that are totally dead upon arrival. This site is a total scam and will waste you money totally. You are better off buying seeds and growing yourself than buying the lowest quality plants have ever seen with non existent customer service.”

Helpful Report

Posted 6 years ago

“Never received order or refund constantly being ignored”

Helpful Report

Posted 6 years ago

“Spent over £40 on plants . All but 1 was totally dead on arrival ( which took over 2 weeks) The clematis were just dead sticks in the soil Have now sent them 4 emails and still had no reply whatsoever. Total waste of money . Definitely stick with your local garden centre”

Helpful Report

Posted 6 years ago

“Do not use this company still waiting after three weeks for order . If you cannot contact a company by any sensible means such as a telephone number or an email that is actually responded to do not trust them with you cash . Funds should only leave your account when your order has been dispatched. Never replied .”

Helpful Report

Posted 6 years ago

“If you value your money do not order from this company, no delivery, no contact, no customer service. Only gave a one star because no option for zero.”

Helpful Report

Posted 6 years ago

“I have waited 15 days so far for delivery of plants they have no contact numbers emails etc, they have zero customer care, seem to be a bad business element involved in this company, this company will fail when pandemic is over ,as customers will not return, shape up and do what you are paid to do, bought plants elsewhere delivered in 5days.”

Helpful Report

Posted 6 years ago

“Ordered plants on 3rd April still no sign of them no phone contacts no answer to loads of emails I've tried to cancel the order no response except automated replies it says you can cancel orders online website is dreadful if there is a cancel button it's not easy to find dreadful customer service now trying to get a charge back on my credit card will not use again”

Helpful Report

Posted 6 years ago

“Ordered on 07/04, still waiting on 26/04. No customer service you just raise a ticket and get a standard email saying it can take up to 15 days. Will it’s been 19 and counting. Took my money right away beginning to feel I’ve been scammed”

Helpful Report

Posted 6 years ago

“No customer care, no contact number!! Still taking orders, yet can’t tell me what’s happening to my order which was placed at the start of April and order is still being processed yet money was taken straight away AVOID”

Helpful Report

Posted 6 years ago

Gardening Express is rated 1.2 based on 1,818 reviews