Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having recently made a purchase from this company I found that the products supplied were not as displayed or described on their website they were of a very poor quality and a lot of the bulbs/ tubers have not taken, also wrong plant supplied from what was ordered, when you try to contact customer services to try to resolve the issue they just ignore you so I would express extreme caution they are not what they seem and the pictures are very deceiving as the delivered plants bear no resemblance to the images portrayed. They indicate a 5 year guarantee on plants but can't even respond after 2 weeks what a joke!!!!!”

Helpful Report

Posted 6 years ago

“Having recently made a purchase from this company I found that the products supplied were not as displayed or described on their website they were of a very poor quality and a lot of the bulbs/ tubers have not taken ,when you try to contact customer services to try to resolve the issue they just ignore you so I would express extreme caution they are not what they seem and the pictures are very deceiving as the delivered plants bear no resemblance to the images portrayed. They indicate a 5 year guarantee on plants but can't even respond after 2 weeks what a joke!!!!!”

Helpful Report

Posted 6 years ago

“I recently had a very sad experience with Gardening Express. Firstly, they should most definitely change their name - there is nothing express about this company! It took 6 days to get my plants (if you could call them that!), and on arrival it was obvious that the 'plants' had been wrapped poorly for transportation in air tight cardboard boxes and black plastic rubbish bags and sticky tape. I admit I got suckered in on the website - great pictures and descriptions led to high expectations - but boy oh boy, what a total disappointment. Every single 'plant' was in some way stunted, damaged, or just non-existent - in some cases there was just dirt! Go to your local garden centre or Homebase, B&Q or IKEA and you will get 100% plus better quality plants. Be aware that this company uses Yodel to do their deliveries and they are one of the rudest and most useless of couriers out there adding insult to injury.”

Helpful Report

Posted 6 years ago

“Slow to dispatch, took over a week. Recieved email saying they had been dispatched, checked tracking but courier said hadn't been recieved from Gardening Express. Stayed like this for a couple of days, so clearly weren't dispatched when they said they were. Plants arrived broken in several places. Complained and got no response. Terrible service. Would not use again. Would and recommend.”

Helpful Report

Posted 6 years ago

“Con merchants”

Helpful Report

Posted 6 years ago

“As a small business, I spent over £300 on plants as I thought GE could be a viable option as a supplier to me. The website is very good and provides some great descriptions of plants and making selections is easy. But unfortunately, that’s where the positive comments end. The plants took 2 weeks to arrive and when they did arrive, I was so disappointed. I would have sent them all back but the cost of return is bared by the customer, so would have cost me over £100. Plants described in 2-3 litre pots were no more than cuttings and one plant type (Nandinas) were £15 each - truly disgraceful. I bought Acers and these were very scabby and in poor condition. Some stems had clearly been snapped off rather than being cut cleanly with a sharp pair of secateurs. All plants were much smaller than advertised and not worthy of selling on to my customers. I have returned half a dozen plants and 11 days later am still waiting for my refund. Such a shame, as this could be such a good alternative to sourcing plants. I won’t be ordering from this company again.”

Helpful Report

Posted 6 years ago

“Dead plants or almost dead plant. I have bought some flowers from them, really enthusiastic and they send me dead and dry plants, broken pots etc. I sent them pictures and they said the plant is alive so I should take care of it. For me this is really unprofessional...in the first place how can they sell dead plants with leaves that are withered in the first place without even letting you know! I really recommend do waste your money! Unprofessional and all you will get is dead or dying flowers!”

Helpful Report

Posted 6 years ago

“They send damage and death plants! Returns accepted only at your expenses which can be likely equal to the price you paid for the plant. My worst experience ever about buying plants online.”

Helpful Report

Posted 6 years ago

“Shockingly poor plant hopeless customer Service they don't care.”

Helpful Report

Posted 7 years ago

“Plants were half dead and arrived 6 weeks late and half dead. I then spent 3 months chasing customer service who said I had to return them at my own expense even though I explained that, after 3 weeks, I had tried to cancel my order but they ignored all my requests, that the plants were half dead, which they said was to be expected due to transport. Don't waste your money, time and effort. I wish I had read the reviews other than those on their website!”

Helpful Report

Posted 7 years ago

Gardening Express is rated 1.2 based on 1,790 reviews