Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,818 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

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636

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered plants on 03/04 order number 600425079. Now 25/04 Still not despatched. Company do not answer any messages. No telephone numbers . Please avoid”

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Posted 6 years ago

“arrived after 24 days. plant is withered and dying. hard to cancel order but theyre so quick to take the money. the worse company ive ever seen. stay away.”

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Posted 6 years ago

“Avoid Ordered on 2nd April arrived on 24th no resemblance to pictures on site just a stem with a few twiggs on one side would never use again , avoid at all cost.”

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Posted 6 years ago

“AVOID Very quick to take money and then nothing for weeks and weeks. Cannot blame covid19 as other companies can take orders and deliver FROM GERMANY in this time!!”

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Posted 6 years ago

“AVOID Very quick to take money and then nothing for weeks and weeks. Cannot blame covid19 as other companies can take orders and deliver FROM GERMANY in this time!!”

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Posted 6 years ago

“After waiting 22 days for our fruit tree feed. I arrived today. NOT the branded one I ordered but a plain green bottle with a sticker on. I am fuming. This is not the end of it”

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Posted 6 years ago

“Ordered 3 weeks ago. They have no phone number, have closed chat and don't respond to emails. Do not buy from this company.”

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Posted 6 years ago

“Have waited 21 days now for my order .i know all on line orders are taking awhile .but 21 days and counting is ridiculous .do not order if your in a hurry .”

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Posted 6 years ago

“Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the tickets other than to delete them without any contact, the 5 year guarantee is worthless. IMO Scammers, you owe me £45 Garden Express”

Helpful Report

Posted 6 years ago

“Long delivery of 14 days, but my account was debited immediately. Plant is definitely NOT what was described. It was so small I couldn’t stop laughing. I purchased one from my local Home Bargains for £5.00 which is almost as big and didn’t cost over £60.00. Plus it was delivered by our local taxi firm, not Hermes.”

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Posted 6 years ago

“Paid 19.99 for a clematis that should have been supplied attached to a trellis and full of bud, actually supplied with half dead twig. Pair of standard roses were so shocking, really unbelievable. See photos”

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Posted 6 years ago

“Plants arrived looking terrible. Informed them online and am still waiting for an answer. Should have known better as plants ordered last year arrived in very poor condition. Informed and was told they would be fine. One of five has survived. Won't be buying from them again.”

Helpful Report

Posted 6 years ago

“Dreadful condition of plants, not as advertised. Received plants that you wouldn’t look twice at in a garden centre never mind paying full price . 2 of the plants should have been in 2-3 litre pots indicating they would be well established but arrived in pots less than half a litre. Customer service is non existent and patronising. I cannot return the plants for a refund as aI am entitled to do as currently staying at home as per government advice due to Corona. Been advised to return them when lock down finishes. Do not use this company.”

Helpful Report

Posted 6 years ago

“Horrendous from start to finish... however we haven’t finished yet as I’m still waiting for a resolution. Ordered blossom trees which stated 5-6 ft. On measuring from bottom of soil to the top tip it nearly reached 4ft. My skinny twig did not look like any pic! Ordered jap grass. Lovely pic but again didn’t resemble what I received. All 6 were completely dead. I contacted garden express straight away and had shocking customer service’ if you could call it that. Another customer service person took over the ‘chat’ on messagenger abd stated as I still hadn’t received the full order she’d sort it all then but agreed to send me new jap grasses with them clearly being dead. If it allows I’ll attach all photos. Anyway the email address I was given didn’t work. So on faq’s states get a ticket. Did this and still waiting correspondence. I’ve sent them all the details plus order number and photos. All photos with measurements as they were very needy as to how they wanted the photos taken. Spent ages doing everything they requested to hear nothing again. Very expensive for what got delivered. Very deceiving from pics on site as to what arrives. My little twigs probably won’t get to the size on the photo in at least 10yrs! I made a massive mistake trusting this company. Learn from my very costly mistake and go to a different company or local nursery. If anyone wants to contact me I’ll be putting this review on a few sites as I don’t like to see anyone ripped off and I’ll place the photos on the sites that will allow me to attach so you can see. I’ll add the twig and what it’s supposed to be asap”

Helpful Report

Posted 6 years ago

“I have used garden express many times. The last order was last week. I have always found the plants to be in very good condition and delivery always on time. The price has been really good. Will continue to use this company. Xx”

Helpful Report

Posted 6 years ago

“Ordered 6 x bamboo plants, 5 delivered in good shape, 1 was clearly not well, pot very dry, brown leaves which were falling off, it was dead no other way of describing it. Emailed them and was told to plant it out and it will get better after 1 month which it didnt... not hard to tell a dead plant from a good one. After getting hold of them again and waiting 4 days for a response was told that i would need to send the plant back for them to look at it to work out if its dead or not. They are doing this as a tactic to get you not to bother, its a faff i just cant be bothered with. Shocking customer services, all the reviews you see on here and gardening express will reply and pretend to care, but honestly they dont. Im sure its procedure for them to send one bad plant with each order. They dont care about there customers, they make it as hard as possible to contact them, then the return process is just the cherry on the cake. Ive never ever dealt with a company so bad!! Whats the point in sending a dead plant back lol they can see its dead from pictures. DONT USE THIS COMPANY YOU'VE BEEN WARNED (well use them if you want dead plants and to be messed about for a few months. Over to primrose i go to get a new bamboo to replace the mess of a plant they sent me. ZERO STARS”

Helpful Report

Posted 6 years ago

“The oleaster limelight that I ordered arrived on the due date. However, it is extremely small and a good part of the plant has already reverted, i.e. bears just green leaves, when it should be gold and green. This reversion should have already been cut back and a decent green and gold plant sent as a priority. I have bought plants online before and never been disappointed but I will not be using this company again”

Helpful Report

Posted 6 years ago

“I have had awful trouble dealing with this company regarding a plant, not what it said on the website' You cannot phone them they will not reply to a request to phone me, so beware keep as far away as you can from this company we received two sticks and a cane see pic”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY! I ordered a Large Acer tree that had been grafted to form a willow shape. I didn’t expect it to look like the fully nature version illustrated on their website but they showed some younger trees that would resemble the 4yr old tree I was purchasing. When it arrived it had 3 twigs on it, I was massively disappointed. It took customer service (and I use that term very loosely) a week to respond after I’d chased them. There’s no phone number so you can’t actually rationalise the situation with anybody. I was told the tree would grow, but I’d paid a premium for a mature tree so that’s besides the point. Don’t waste your time and money dealing with this company. I honestly don’t know how there still allowed to trade!”

Helpful Report

Posted 6 years ago

“Very poor customer service. Plant arrived with the stem snapped. Was advertised at 80cm but was barely 10cm after it was snapped. Even if it wasn't snapped it would have barely 40cm. Customer service team told me that they measure from the base of the pot and to allow 20% tolerance to the size stated in the ad. They also said the plant would probably grow, which is not really the point as I had paid for a larger more mature plant. They said I could return the item but at my cost, which is I wasn't happy with as either they or their shipping company broke it. I'd recommend to avoid and go to a company that cares about their customers”

Helpful Report

Posted 6 years ago

Gardening Express is rated 1.2 based on 1,818 reviews