Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like all the other recent reviews on here, I also made the mistake of ordering plants from Gardening Express in early April. I have not had a single update from them. I expected there to be a delay during the current pandemic however the total lack of any customer service is quite frankly insulting. If they couldn't cope with the amount of orders they could fulfil, they shouldn't have been so greedy to keep accepting them from customers. I purchased plants from this company a year ago without problems so thought I could trust them.... I will be reporting them to Trading Standards. I doubt very much that I will receive my order from them. AVOID!”

Helpful Report

Posted 5 years ago

“Ordered over £150 pounds of flowers on the 10th May, still no delivery. Raised a ticket, still no response or email. Absolute joke of a company, should have thought better of this when there wasn’t a phone number to contact them on.”

Helpful Report

Posted 5 years ago

“Still awaiting my order. Obviously aware of problems occuring due to coronavirus. However, no real answer regarding when I will receive my order.”

Helpful Report

Posted 5 years ago

“Order placed nearly a month ago, money taken on the day order placed and still awaiting goods. Would never use again!”

Helpful Report

Posted 5 years ago

“Zero comms and you can tell everything you need to with these reviews. Phoned Lloyd’s and they did a chargeback with no fuss. I’d spent £200 and thought it was down the drain so mightily relieved. The woman in the disputes team said - and I quote - ‘ah yes, Gardening Express, we’ve had a fair few’.”

Helpful Report

Posted 5 years ago

“Oh dear Like everyone else, I placed my order on 7th April, no updates per their website pledge, and no sign of my £93 order. I actually did check their trust pilot reviews prior to placing my order and all seemed well at the beginning of April. How do we get our money back, what are our recourse options? It’s quite literally criminal what this company are doing to so many customers, why are we letting them get away with it? What can we do to stop others getting ripped off, and how do the rest of us get our money back? Suggestions gratefully received.”

Helpful Report

Posted 5 years ago

“Avoid - ordered £60 worth of plants 5 weeks ago, totally understand there’s a delay at the moment but no longer replying to emails . No idea how I ll get my money back with no communication .”

Helpful Report

Posted 5 years ago

“Having read reviews I realise I'm one of the lucky ones in that I did, at least, receive the single plant which I ordered but it is a very poor specimen. I was thinking of sending a photo of it to Gardening Express but it seems that will be a waste of time. For sure, I won't be using this supplier again.”

Helpful Report

Posted 5 years ago

“Ordered on 12th April no order received. No way to contact company. They take your money straight away. If they cannot deliver promptly they should not be taking money. Beginning to think they are just a bogus company. How are this company still allowed to trade? Will be reporting to Trading Standards.”

Helpful Report

Posted 5 years ago

“The plants I received were beautifully packed and healthy I will use Gardening Express again! Margery, Yorkshire”

Helpful Report

Posted 5 years ago

“Same as everyone else. Ordered 6th April no plants no replies to any emails and I can’t even raise a ticket on their website. This company is a joke and going by all the other reviews a bunch of thieves.. do not buy from them.”

Helpful Report

Posted 5 years ago

“Ordered over £100 plants on 7th April 2020 raised ticket on 25th April still no reply. I normally read reviews but on this occasion didn't so wished I had. No response or correspondence explaining why no goods delivered. According to my account my order is still being processed no option to cancel and guess what all plant's I ordered are now out of stock. I have had to raise a refund request with my credit card company. Absolutely disgusting service or lack of !!!! This company needs to learn communication and not acceptable that there is no phone number.... wonder why !!!!”

Helpful Report

Posted 5 years ago

“No communication. No plants arrived. No way to contact them at all . Unacceptable and they are still taking orders. Can’t find out where they’re based. Are they a real company?”

Helpful Report

Posted 5 years ago

“Avoid.... you will not get your plants. A disgusting way to run a business, the owner should be ashamed at his own ability”

Helpful Report

Posted 5 years ago

“If I could I would give zero stars. Ordered from them on 17 April. Nothing received. Not even an update. Send a query and receive an automated response. Wouldn't order from them ever again.”

Helpful Report

Posted 5 years ago

“Placed an order on 7th April for £63 of plants. No response to communications, no delivery,.... Website says delivery may take up to 15 days... It is now over a month later.... I have no confidence i will see either goods or money back. If i could state 0 stars, i would. Feel conned.”

Helpful Report

Posted 5 years ago

“I ordered variuous palms, within hours after speaking to a friend whom had a bad experience with Gardening Express, wewnt back on line to cancel!, system woulkd not allow me to cancel!, I therefore sent an urgent message by their meassage system 9as no telephone nois available, also their chat service closed down! I then sent a letter 1st class confirming cancellation. Nothing in reply. I then went back into account, cancelling again!, no reply, I have again sent a further letter re cancellation, and asking why monies had been taken from credit card, even though Gardening Express strate they do not take any monies from card unti 24 hours before delivery. Barclay card have coinfirmed wrong amount was taken from my card within hours of order!!!! I have requested a full refund, items cancelled, but totally ignored. This company seem to be useing the Virus as an excuse!!! Even their phone no is not in service!!!!!! All other companies have got back within hours! Have reported to Trading Standards, The Daily Mail. BEWARE I BELIVE THIS IS A SCAM AS HAVE SEEN PHOTOS OF THE POOR QUALITY OF PLANT DELIVERED ON LINE!! Due to customer service alone would rate this company not even a ZERO!!!!!”

Helpful Report

Posted 5 years ago

“I order some perrenials on the 10th April, I've never heard a thing! I order form two other Nurseries online about the same time and they came 2weeks ago! Can't get hold of anyone emailed and got an automated response saying they were busy???!!”

Helpful Report

Posted 5 years ago

“Order placed first week of April for daughter’s birthday. Still not received despite their website saying my order was sent. Hermes Tracking say that they received tree damaged and they have returned. Have raised 2 tickets and no response. I will raise this with my credit card co tk see if they can help refund”

Helpful Report

Posted 5 years ago

“Would also no stars if I could. Took money, no items, no means of contact. Thieves. I have contacted trading standards and bank to try and get my money back. DO NOT USE”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews