Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like everyone else on here.Ordered plants on 4th April. They have arrived in appalling condition today one month later. Disgusting dead,squashed, broken. Look more like a compost heap. Do not buy from them. Disgusting!”

Helpful Report

Posted 5 years ago

““Like everyone else, ordered my plants 8th April I’ve had auto reply email to say goods would be delivered within 15 days of ordering since then nothing, tried their online ticket system to contact them but no response. Now Phoning the bank. What customer service none. Should have read the reviews first. My customer rating -7. Still waiting for the order.”

Helpful Report

Posted 5 years ago

“AVOID! I placed an order just over 4 weeks ago & have received NOTHING. Delivery time frame upon ordering was up to 15 days. Gardening Express have not replied to ANY of my emails & they have deleted all of my delivery update requests on their Facebook page. £100 spent and absolutely nothing in return. I now have to contact my bank to request a refund through them.”

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Posted 5 years ago

“Ordered on the 31st of March. Still no delivery! Have requested a refund but surprise surprise no response.”

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Posted 5 years ago

“Don’t buy waste of money. You’ll end up with dead plants and have to risk catching a virus to post it back to for a refund minus postage. Not worth it!”

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Posted 5 years ago

“My order totalled £65 Order made April 5th. Have raised 2 tickets, no response other than repetitive script that you get. I should have learnt my lesson after my very first order arrived which was in an appalling state. However I gave them the benefit of the doubt & ordered a large bamboo that looked wonderful in the online picture. It is now just over a month later & still waiting. I have requested a refund but no answer. I guess I must now get in touch with bank. Very dissapointed & would not recommend using !”

Helpful Report

Posted 5 years ago

“Like everyone else I made an order one month ago, after 3 weeks I asked for my refund but still didn’t receive anything. They are just ignoring me. Now I have to find other methods to get my money back...”

Helpful Report

Posted 5 years ago

“Ordered goods on 8th April 2020. Have tried contacting the company to no avail. This company ( if it exists) should be reported for their useless customer service. Only option I have is to try and get a refund via my bank. DO NOT USE.”

Helpful Report

Posted 5 years ago

“Well, I have just received my delivery of plants and I am quite surprised after all the bad reviews. This is my second order from GArden Express and I’m quite taken aback by these bad reviews. The plants were late but I did have an email earlier on explaining why! The plants are fine and all look quite healthy. My previous plants are all doing well. So what’s not to like. I also received a bag of dahlia bulbs as an apology for the later delivery. Thank you Garden Express. Stella Ward.”

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Posted 5 years ago

“Order placed 6.4.20 No contact No plants Very disappointing Greedy company not fulfilling orders and taking on too many orders. No way to cancel and get money back. Will have to contact my bank.”

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Posted 5 years ago

“Ordered plants worth £222 on 13th April (more fool me!) and they took my money straight away. Have received nothing apart from 2 automated emails saying we haven't forgotten you. Raised a ticket on their website last Monday which still hasn't been answered. Cannot contact them any other way. Seen message below from someone saying their bank has raised a dispute so I have phoned my bank hoping for the same. DO NOT ORDER FROM GARDENING EXPRESS!!!”

Helpful Report

Posted 5 years ago

“I have just received my order after waiting 5 weeks (this I didn’t mind so much) the wisteria I have received is dead and the frame completely broken I have never been so disappointed! Complete waste of £30!”

Helpful Report

Posted 5 years ago

“Same as last review they took my money 1 month ago had nothing they don't reply to emails no telephone number should be reported to trading standards DONOT USE”

Helpful Report

Posted 5 years ago

“Like everyone else, ordered my plants 4th April I’ve had one email to say goods would be delivered within 15 days of ordering since then nothing, tried their online ticket system to contact them but no response. Phoned by bank an hour ago & raised a dispute, the money is back in my account & they will now contact Gardening Express to get the money back from them. Great service from my bank.”

Helpful Report

Posted 5 years ago

“Still waiting on my order from 29th March 2020. Raised a ticket on their website, but still no response. Shocking customer service. Will never use again. Think that's £50 I will never see again.”

Helpful Report

Posted 5 years ago

“Waiting over 3 weeks now for delivery, no response from emails, i have cancelled my order and requested a refund but i have heard nothing back as of yet, very disappointed and should have read the reviews before and probably would not have ordered in the first place.”

Helpful Report

Posted 5 years ago

“Don't order from this company. I ordered £65 of plants 8 weeks ago still don't have my order there is no phone to phone sent numerous emails no answers just an automatic reply. They are continuing to take customers money. I am prepared to take this matter as far as possible to get my money back they are taking advantage of people in this very stressful situation. I am going to bring this matter tothe attention of trading standards and urge everyone in my situation to do the same”

Helpful Report

Posted 5 years ago

“Ordered 2 trees at the beginning of April, no trees, no communication, nothing. Can't even get onto their website now. Think i've been conned.”

Helpful Report

Posted 5 years ago

“I placed an order on 9th April 2020. I have waited longer than the suggested 10-15 working days, due to the current circumstances, and have heard nothing from the company. I raised a chat ticket and was sent an automated response informing me that they could not deal with any further enquiries at this time. My money was taken and I have no way of contacting the company for a refund or to check status of delivery. I have not received updates every 5, 10 and 15 etc. working days after ordering. I would strongly advise you to look elsewhere.”

Helpful Report

Posted 5 years ago

“I ordered a standard fuschia from gardening express. It took 3 weeks to arrive and was dead. Absolutely appalled at the condition of it. You cannot get hold of gardening express except by raising a ticket and that gets an automated response. Will not be using again.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews