Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BE FOOLED BY 5 STAR REVIEWS . THIS BUSINESS IS STRUCTURED AROUND SENDING OUT DEAD PLANTS AT TOP PRICES AND THEN AVOIDING ALL CONTACT WITH "CUSTOMERS". THIS BUSINESS CONTINUES TO OPERATE BECAUSE IT ALSO POSTS FALSIFIED "DELIGHTED REVIEWS". I'M £70 OUT OF POCKET 4 MONTHS ON , CASE CLOSED , NO COMMUNICATION AT ALL . A VERY SIMPLE AND LUCRATIVE FRAUDULENT BUSINESS MODEL”

Helpful Report

Posted 4 years ago

“Ordered during lockdown, waited 7 weeks for partial order and then raised several complaints and each time tickets were closed without response. Had to go through bank to obtain refund for half the order which never arrived. Would strongly advise avoiding. The plants which arrived were in poor condition.”

Helpful Report

Posted 4 years ago

“I ordered four plants, one arrived in poor condition and, though cared for, died. I contacted Gardening Express, they asked for photographs, I sent them and received an email saying my complaint had been referred to the appropriate person. Since then nothing, despite sending a number of emails. I intend to email them every day, if for no other reason than to cause inconvenience and waste their time. If anyone can tell me who I should report this company to I would be grateful. Don't buy anything from these people.”

Helpful Report

Posted 4 years ago

“This was my 2nd purchase in 6 months and both times everything has been absolutely fine, and the plants are excellent. After placing my recent order I checked reviews and was shocked to see how damning they were, & wrote off the money I’d just spent. Happily however everything has gone very well. Very perplexed & sorry to hear about how awful it’s been for so many others.”

Gardening Express 5 star review on 12th October 2020

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Posted 4 years ago

“I ordered during lockdown....waited several weeks for items to arrive. When the order arrived there were missing items, so I emailed immediately to notify of missing items. No response due to lockdown restrictions! Have been regularly emailing and have had a few responses stating that items would be sent, then refund would be given. I have contacted Trading Standards and sent a formal letter stating I would take the matter further and again no response. It is now October and I am still waiting for a refunded on the missing items!!!! I would not recommend Gardening Express and will certainly not be using again...!!!”

Helpful Report

Posted 4 years ago

“Scam company. This company took my money in April (6 months ago) and refuses to acknowledge my legally entitled refund requests. They have broken the Consumer Rights act and are a fraudulent scam company. Unless you want your money stolen from you, then avoid this scam company at all costs. They seem to thrive by stealing peoples money, and likely their data too.”

Helpful Report

Posted 4 years ago

“no plant, no refund, kept saying will be referred to management team but again nothing, terrible, the owner Chris Bonnett has re-opened his garden centre, Bonnetts Garden Village in Essex, probably is where all the money has gone.”

Helpful Report

Posted 4 years ago

“No communication, no order, no refund, tried emailing Bonnetts Garden Centre, as he owns that, still no joy, at least it's one way of trying to contact the owner.”

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Posted 4 years ago

“Been battling to get any response to complaint for damaged, sub standard, dead and poorly packaged plants from March! Ticket system is a joke, you are lucky to get any response, then its a generic "holding" email, then the ticket is closed - I keep re opening and complaining but nothing happens. Wrote to the CEO Chris Bonnett - nothing The email quoted bounces back and there's no phone number. This company is a disgraceful example of exploiting customers, sending shoddy, dead or damaged plants in unsuitable packaging, then its impossible to get any resolution to complaints - they have your money so don't care. This company needs to be held to account. There should be an option for ZERO stars”

Helpful Report

Posted 4 years ago

“AVOID...AVOID...AVOID. Sent me dead and dying plants, so as required by them, I raised a ticket of complaint & sent it with the required photo evidence. Ticket was acknowledged & said a team adviser was dealing with it. Ticket was never updated & NO contact or explanation was given before they just closed the ticket. I tried giving them the benefit of doubt in these covid times with 3 more tickets raised, but every one of them was treated in exactly the same way..... totally ignored and closed. Please avoid, search online and you will see so many same/similar experiences as my own....Wish I had :(”

Helpful Report

Posted 4 years ago

“The took monies and delivery was over 12 weeks , when the plants arrived they where dead. The company never replied to calls or e mails to sort and of the issues .”

Helpful Report

Posted 4 years ago

“I had cancelled the order within 2 days of purchase. 2 weeks later to my surprise I got sent an email sayI got that my cancelled order has been dispatched. When I raised a ticket again it said that I have to pay money to return. I had cancelled the order and should not have received the plants. I raised it with Gardening express and there is complete silence. The customer service is applauding and they don’t want to know once the order has been placed. I have also received plants with one leaf on them. I would never use them again.”

Helpful Report

Posted 4 years ago

“I returned my plants 2 months ago (order no 600532657) very next day after receiving them so in 2 week slot provided by company and still waiting for my money. I wrote to them many times asking when I can expect refund but the only information I am getting is that they are passing my request to the right person... I feel that "the right person" does not exist in this company as I never herd back and every time my ticket has been closed without any outcome. It is very unfair practise but I feel my fight is lost as it is impossible to contact them.”

Helpful Report

Posted 4 years ago

“It should be -1 not +1. They supplied a damaged banana plant, got me to send a photo and ignored everything there after. Do not waste your time and money on this company”

Helpful Report

Posted 4 years ago

“Delivered half my order (4 plants missing). Had the nerve to suggest I hadn’t counted them properly! Further emails and photos from me... they said they would replace them. 6 weeks later, 4 further emails & I’ve heard nothing! DO NOT USE THIS COMPANY. APPALLING CUSTOMER SERVICE!”

Helpful Report

Posted 4 years ago

“I dont know what to do. I've written and complained to them so many times and noone gets back to me. My plants arrived very late and dead. They won't get back to me...£75 stolen from me...no where to go”

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Posted 4 years ago

“O/number 600683731 - Thanks for the two pencil cypress trees received in great condition and are fine specimens. Well done to you and your staff, keep it up.”

Helpful Report

Posted 4 years ago

“Terrible. Received dead plants and some missing. Emailed with no response expert for your email has been passed on to the right department. Months later did a charge back with the bank as I didn’t know what else to do but funny enough they could get back to the bank quickly. £122 down the drain I can ill afford. Never ever will use again”

Gardening Express 1 star review on 2nd October 2020

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Posted 4 years ago

“The plants I ordered came promptly and were exactly as per the advert,they are good quality and were well packaged,I have read the many adverse reviews ,but I am entirely satisfied ,with their service.”

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Posted 4 years ago

“Received sambucus black beauty late summer,for the money paid to say it was such a disappointment is an under statement.Arrived bald and has gone down hill since.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,790 reviews