Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered plants in early March with a 2 week promise of delivery. Several emails came to say the order was under way and plants would be in good order and well looked after . They arrived yesterday after after approx 12 weeks .The erysimum had no flowers and was shrivelled -it is well past the time for them anyway .The pinks had a few flowers but mainly dead ones . At the same time I ordered plants from Barnsdale Nursery . on a Monday ,they arrived 3 days later and were excellent . If Gardening Express could not fulfil the order they should have said so and offered a refund straight away .”

Helpful Report

Posted 5 years ago

“AVOID AVOID TAKE YOUR MONEY NO CONTACT NO TELEPHONE NUMBER WEB MESSENGER DOESNT WORK THEY ARE HAPPY TO TAKE YOUR MONEY...PROVIDE NO PRODUCT...OR DEAD PLANTS BEYOND SHAMEFUL”

Helpful Report

Posted 5 years ago

“If it was possible to give no stars I would have done so. I have never dealt with such an appalling on line retailer. I have received my order almost 4 months after ordering with some of the plants missing. The plants I have received are not of the quality I would have expected. Having tried to contact Gardening Express I again receive another automated detail which does not deal with the issue.”

Helpful Report

Posted 5 years ago

“This company is ripping everyone off and getting away with it! ordered 9th Apr and still waiting for delivery! Raised ticket to cancel but no reply, there's no way of getting in touch with them. I suggest everyone who has had a bad experience report this company to trading standards and BBC watchdog. They are stealing your money!!!”

Helpful Report

Posted 5 years ago

“Terrible service. Delivery very delayed, items sent are pathetic looking, customer service is appalling Once you order you can't cancel, even if you cancel they would not listen and still send the items. Items come missing. Never ever think of buying from them. Avoid at all cost”

Helpful Report

Posted 5 years ago

“Spent over £50.00 2 months ago. 5 dead Lupins arrived Thursday. Still waiting for my Torbay Palms. Can't wait to see what condition they'll arrive in. Any one know how i get my money back as can't make contact with them and delivery company useless?”

Helpful Report

Posted 5 years ago

“Received dead plants from gardening express after 2 months of waiting. No response to the complaint emails as well. DO NOT ORDER FROM THIS COMPANY.”

Gardening Express 1 star review on 27th June 2020

Helpful Report

Posted 5 years ago

“Terrible service 3 months to arrive inadequate packaging plants arrived damaged 12 days after being packed into plastic bags and flimsy cardboard box do not use these people no way of contacting them and they say you can only cancel your order with 24 hours of ordering RUBBISH”

Helpful Report

Posted 5 years ago

“Complete scam. Items never showed up. No way to ring or cancel. avoid at all cost”

Helpful Report

Posted 5 years ago

“NEVER USE THIS COMPANY. been asking for refund. no reply. been waiting 2mouth still not received. have sent 10/20 emails no reply. NEVER USE THIS COMPANY,,,,,,,...................................................................................................................”

Helpful Report

Posted 5 years ago

“Waited nine weeks for delivery ,how does anything take that long two syringas just about passable with some TLC and a honeysuckle that was pale sickly and broken that was to have been a birthday present ,no chance of that. Survival rate not likely for the honeysuckle and less likely for the company, haven’t read one good review, wish I had looked at the reviews before I ordered.”

Helpful Report

Posted 5 years ago

“PLEASE PLEASE TAKE YOUR BUSINESS ELSEWHERE IF I COULD GIVE THIS COMPANY A 0 RATING I WOULD. I ORDERED A ROSE FOR A GIFT 3 WEEKS AGO, IT WAS SHOWING IN STOCK, APPARENTLY DELAYS WITH DELIVERY DUE TO COVID, EVEN THOUGH I'VE HAD NO DELAY WITH ANYTHING ELSE THAT I HAVE ORDERED. 3 WEEKS ON HOWEVER THE ITEM IS NOW SHOWING OUT OF STOCK, THEY WONT REFUND MY MONEY, WON'T TAKE CALLS, SEND AUTOMATED MESSAGES FOBBING ME OFF, TOLD ME I WOULD RECEIVE IT IN THE NEXT FEW DAYS AS IT WAS BEING PREPARED (EVEN THOUGH IT'S NOW OUT OF STOCK) BUT I STILL HAVEN'T RECEIVED IT. PLEASE READ THESE REVIEWS AND TAKE YOUR BUSINESS ELSEWHERE. THEY ARE AN ABSOLUTELY AWFUL COMPANY, THEY KEEP YOUR MONEY AND DON'T DELIVER.”

Helpful Report

Posted 5 years ago

“Already left a review about how dire this company is but feel I must add that the only two surviving plants from my original order have now gone for recycling. As I said in my previous review do not order from this company, the plants are exceedingly poor quality, and you won’t get your money back. You might as well put your money straight into the recycling bin!”

Helpful Report

Posted 5 years ago

“waited months for delivery of sorrowful plants that dont live up to the money you paid out telephone lines off/chat facility off/ emails rarely answered-get a ticket lol it makes no difference cancelled 7times and rang visa to cancel payment-they still send the plants dragged up from god knows where and expect you to pay more money to send them back disgusting company please please do not waste your money on them-”

Helpful Report

Posted 5 years ago

“Plants damaged in transit, after waiting 9 weeks for delivery. Support ticket raised for a full refund 1 month ago, never had a reply. I believe I have lost my money. Don't touch with a barge pole - absolutely no way of contacting them. AVOID”

Helpful Report

Posted 5 years ago

“After waiting 8 weeks for my order I read this article https://www.thisismoney.co.uk/money/news/article-8361911/Gardening-Express-customers-vent-fury-amid-order-chaos.html. It included a message from Gardening Express stating 'Customers can cancel orders for a full refund at any time if the order has not been shipped....' I contacted them via their ticket system and had a reply from Zita saying I couldn’t cancel but on the strength of the article I had already bought two plants elsewhere. Yesterday the order arrived. 9 weeks and 1 day after placing my order! The tree is no more than a stick and nothing like the size and quality of the one I bought locally. The shrub is half the size and twice the price of one I bought from B&Q and although in a large pot its root system is so small it would fit in a teacup and 4 of the 10 hostas are dead or rotten. My bank gave me a full refund last week but now tell me despite delays in my order they will have to pay GE if they apply for their money and the small claims court is the only way forward. This company have no scruples. Please avoid them at all costs.”

Gardening Express 1 star review on 26th June 2020

Helpful Report

Posted 5 years ago

“Read all the reviews here before you part with your hard earned money! The description of the plants on their website doesn't live up to what you actually receive. I'll give you an example of what happened to me! I ordered the following plants... Pair of Cordyline Pink Passion - Stunning Hardy Torbay Palms Normally £59.95... LOL Now £29.95. I ordered them on the 3rd June and they turned up on the 24th June. The description on the website reads as follows.. Pack of two individual plants, each supplied in approx 2-3 Litre containers at an overall height of around 50-60cms tall, these are great value for the size and will make an instant dramatic impact in your garden. They are in fact 38cm and 40cm. Now this may not seem a lot of difference but they are very small and DEFIANTLY don't make an instant impact. I contacted their "customer service" team on the same day by raising a ticket. Antony advised me he will pass this on to their Head of Horticulture for comment. Two days later and no reply from Antony despite me sending him another email. I will be reporting this to Trading Standards as they are clearly deceiving people by false descriptions on their website. My advice to you is AVOID these scammers and go to your local Garden Center.”

Gardening Express 1 star review on 25th June 2020

Helpful Report

Posted 5 years ago

“Dreadfully useless. No customer service, took six weeks to wait for an order confirmation. No way to cancel once ordered. No offer of refund”

Helpful Report

Posted 5 years ago

“As with everybody else ordered on April 24 now June 25 still no order .No email no phone and a useless ticket system with generic reply.Dont waste your time or money with this excuse of a company .Got my credit card company to try and get money back”

Helpful Report

Posted 5 years ago

“The worst plants I have ever received from a mail order company. They should not be trading. No garden centre would display what was delivered to me. Have asked several times for a refund over the last four weeks. Nothing so far. Please don’t spend your money ordering from them AVOID, AVOID, AVOID !”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews