Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As other customers before me: Dreadful condition of plants (bamboo) not as advertised. Received plants that you wouldn't look twice at in a garden centre never mind paying full price.”

Helpful Report

Posted 5 years ago

“AVOID THI SITE. Plants are in weak, poor, forced, weedy and almost pitiful state. Any novice can see that these have been forced in dreadful "fake" conditions and will not last more than month in any normal garden setting. In addition they are still taking orders during Covid despite the fact that they are not replying to emails regarding missing items broken plants and ones that are totally dead upon arrival. This site is a total scam and will waste you money totally. You are better off buying seeds and growing yourself than buying the lowest quality plants have ever seen with non existent customer service.”

Helpful Report

Posted 5 years ago

“Never received order or refund constantly being ignored”

Helpful Report

Posted 5 years ago

“Spent over £40 on plants . All but 1 was totally dead on arrival ( which took over 2 weeks) The clematis were just dead sticks in the soil Have now sent them 4 emails and still had no reply whatsoever. Total waste of money . Definitely stick with your local garden centre”

Helpful Report

Posted 5 years ago

“Do not use this company still waiting after three weeks for order . If you cannot contact a company by any sensible means such as a telephone number or an email that is actually responded to do not trust them with you cash . Funds should only leave your account when your order has been dispatched. Never replied .”

Helpful Report

Posted 5 years ago

“If you value your money do not order from this company, no delivery, no contact, no customer service. Only gave a one star because no option for zero.”

Helpful Report

Posted 5 years ago

“I have waited 15 days so far for delivery of plants they have no contact numbers emails etc, they have zero customer care, seem to be a bad business element involved in this company, this company will fail when pandemic is over ,as customers will not return, shape up and do what you are paid to do, bought plants elsewhere delivered in 5days.”

Helpful Report

Posted 5 years ago

“Ordered plants on 3rd April still no sign of them no phone contacts no answer to loads of emails I've tried to cancel the order no response except automated replies it says you can cancel orders online website is dreadful if there is a cancel button it's not easy to find dreadful customer service now trying to get a charge back on my credit card will not use again”

Helpful Report

Posted 5 years ago

“Ordered on 07/04, still waiting on 26/04. No customer service you just raise a ticket and get a standard email saying it can take up to 15 days. Will it’s been 19 and counting. Took my money right away beginning to feel I’ve been scammed”

Helpful Report

Posted 5 years ago

“No customer care, no contact number!! Still taking orders, yet can’t tell me what’s happening to my order which was placed at the start of April and order is still being processed yet money was taken straight away AVOID”

Helpful Report

Posted 5 years ago

“Ordered plants on 03/04 order number 600425079. Now 25/04 Still not despatched. Company do not answer any messages. No telephone numbers . Please avoid”

Helpful Report

Posted 5 years ago

“arrived after 24 days. plant is withered and dying. hard to cancel order but theyre so quick to take the money. the worse company ive ever seen. stay away.”

Helpful Report

Posted 5 years ago

“Avoid Ordered on 2nd April arrived on 24th no resemblance to pictures on site just a stem with a few twiggs on one side would never use again , avoid at all cost.”

Helpful Report

Posted 5 years ago

“AVOID Very quick to take money and then nothing for weeks and weeks. Cannot blame covid19 as other companies can take orders and deliver FROM GERMANY in this time!!”

Helpful Report

Posted 5 years ago

“AVOID Very quick to take money and then nothing for weeks and weeks. Cannot blame covid19 as other companies can take orders and deliver FROM GERMANY in this time!!”

Helpful Report

Posted 5 years ago

“After waiting 22 days for our fruit tree feed. I arrived today. NOT the branded one I ordered but a plain green bottle with a sticker on. I am fuming. This is not the end of it”

Helpful Report

Posted 5 years ago

“Ordered 3 weeks ago. They have no phone number, have closed chat and don't respond to emails. Do not buy from this company.”

Helpful Report

Posted 5 years ago

“Have waited 21 days now for my order .i know all on line orders are taking awhile .but 21 days and counting is ridiculous .do not order if your in a hurry .”

Helpful Report

Posted 5 years ago

“Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the tickets other than to delete them without any contact, the 5 year guarantee is worthless. IMO Scammers, you owe me £45 Garden Express”

Helpful Report

Posted 5 years ago

“Long delivery of 14 days, but my account was debited immediately. Plant is definitely NOT what was described. It was so small I couldn’t stop laughing. I purchased one from my local Home Bargains for £5.00 which is almost as big and didn’t cost over £60.00. Plus it was delivered by our local taxi firm, not Hermes.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews