“Worse insurance company ever!
I have never experinced such a disgusting customer service in my life. Ive been on the phone for hours and they seem to understand what they want to hear. Ive missed a direct debit as i was in hospital and now they want the whole prmium of £1500 in a week. I told them if they could at least break it down a little but ive been told they even want an additional £170 to cauncil the insurance. Pqthetic im not trying to cauncil im trying to pay spoke to 3 people and they all seem to be hard of understanding pathetic.”
“I got a competitive online quote from them so tried to buy online. It wouldn't let me and said I had to phone them, so I did. They pulled up 2 flags on my quote. Firstly they told me I had been involved in an accident earlier this year. I hadn't. I had witnessed an accident. Secondly, my husband had been sitting in a parked car and a car clipped his wing mirror. Because the other driver got out and began threatening my husband it was reported to the police and we were advised to report it to the insurance company. No damage was done and no claim made yet they put my insurance premium up by £100. The agent them said if I wanted to give her my payment details she would take payment. When queried she said the quote had been adjusted because of the accident. And said I now had to pay the extra £100 to take out the policy. Told them to stick their policy. I will never use them again! Penalised for witnessing an accident! Joke!!!”
“I had car insurance from Admiral. They sent me a renewal quote which was 40% higher that the first year despite having no claims throughout the year. I shopped around and took out a much cheaper policy with another insurer.
Admiral contacted me saying they had automatically renewed my car insurance and took the money from my account (as I had given them my bank details the previous year). I had not requested this and had never encountered it with any other insurer.
This is definitely not a company I would seek to have any involvement with again.”
“This is the second year where Admiral has tried to double my existing premium with their auto renewal service.
In 2015 they pushed through an increase from £960 to £1904 before I noticed. I immediately cancelled the policy when I saw the charge on my credit card. I reapplied as a new customer and my premium dropped to £999.
This year they tried the same thing and quoted a renewal price of £1873. By now my loyalty and patience had worn out - I moved to a competitor for a premium of £870.
I suggest the best way to avoid this auto renewal con is not to take insurance with Admiral in the first place”
“The worst company to deal with from start to finish. I had an accident and made a claim on my account and it literally took admiral 4 months to sort my claim out told me different stories from start to finish and when I did make a complaint the team leaders are telling me that admiral could have done better to resolve this matter but when it went further up the chain there telling me admiral are doing everything correct and to go to financial obudsman. The best bit is spent 2.5 hours on the phone to customer service trying to cancel my claim and they want £750.20 to cancel the policy and this figure was confirmed from 4 different advisors then a team leader told me its £220.30 to cancel my policy. Then am told we need to do another calculation then will inform you ????????????makes no sense. I asked where the advisors are getting these figures there answer from the notes ????. Confused and still waiting on a resolution and it's been 5 months”
“This is the worst customer service I've seen in a long time. The last 7 months dealing with Admiral, Claims Consortium Group, and Blyth group has genuinely been hell. No continuity in service. Force you to accept incorrect scope of works under threat of forcing cash settlement on you. They all lie or avoid questions. You explain whole situation to all everytime you call. Darren the "plumber" from blyth group is incompetent to a degree he will possibly kill someone soon.
Avoid contact with all three companies .”
“I would give zero start if it would be possible as it was the worst experience that I could ever have with their customer services. I spent more that one hour to explain that I want to add another car on my policy but I couldn have a fluent conversation with the lady from customer services so I been passed to other 3 colleagues. They couldn't explain the logic of increasing the price of the policy (making it double) for my own car instead of making an offer when having 2 cars with them. I would never recommend it to anyone!!”
“This company charge between £70-£190 per year extra for 5 years if you have been on a drivers awareness course!
BEWARE of this as other car insurance companies don't charge unless they are part of Admiral group.
Also young customer service staff pose as Senior managers. We have been with them for 6 years and have a multicar policy with my 23 year old daughter- no loyalty and they don't want you as you approach 60 years of age! Go elsewhere”
“The only word that comes to my mind is 'HOPELESS'. I am a third party to an accident that wasn't my fault. I had to follow up for every single thing I needed when my car was getting repaired. There was repeated miscommunication between Admiral and other parties involved - the garage, the recovery company, the hire a car company. They never delivered anything when they promised and on the day or time promised. I had to follow up with Admiral and each of their associated parties several times to get my car picked up, to get the replacement vehicle delivered, to get them to start the repairs.. the list goes on. They kept me waiting indefinitely and never did any of their promised actions on time. Overall, I am fed up and would never like to have to deal with them again. I am still waiting for my car to be delivered back to me, which surprise surprise !!! has not arrived at the promised time.”
“My husband purchased home insurance from Admiral in May 2016. He purchased the property from auction and was advised by solicitor to insure the property straight away. Unfortunately he went with Admiral. On his return from holiday following renovations the property flooded ruining floors and newly plastered walls. After making the claim, they sent out a sneaky surveyor who told a pack of lies saying he wasn't living there. They stated they are not covering the claim unless he provides evidence he is living there. They have now stated they are cancelling the policy as of tomorrow stating he has failed to produce the documents. If a functional kitchen bathroom,bedroom Council tax, gas and electric bill is not suffice then what is. Terrible company to deal with, they will try every trick in the book not to pay a claim. Beware beware”
“In November 2015 a driver who has since been prosecuted for being under the influence of drugs crashed into our stationary car at 4am in the morning. We quickly paid the excess to have the vehicle repaired and 1 year on Admiral have not recovered the money!
During this time we have received ZERO communication from Admiral and when we call to chase the matter we are told we can only call between 1pm and 4pm! Absolutely garbage aftercare service so don't take out a policy with Admiral if you expect any semblance of customer service.”
“Although I have forwarded documents they have requested by Mail and Email. I am still getting repeat requests stating if they do not receive them my policy will be cancelled.
:ast communication by me was sent recorded delivery therefore have proof delivered?”
“Avoid. Terrible experience. Little box installation is a joke, they SCREW into the metal of the car's body. There's no accurate drilling to make the holes or even anti-corrosion treatment after. They explained on the phone box will be accurately fitted behind the dashboard, it was screwed into the body instead. Not any part you can replace or some plastic, straight into the body.”
“I have clearly stated to them in many occasions that they cannot use my credit card draw money unless i called them. before i went to long holiay In june 2k16, they send me a letter that i try to draw money for the next years insurance total. i was luck that my bank changed all the credit cards and accounts. i parked my car in a private land off the road and didnt want to insure it because i was gonna be away for three months. when i came back from holiday they send me a letter through debt collection agency and 147 became 195 quids and send letters from bailiffs. when i called them luke said i have to insure my car even i dont use it, i answered " so i cant go to court becouse of that" he agreed. this is clearly a BLACKMAIL. then just out of curiosity i cheched the insurance quote and called them, i got 1350 original quote, but when called them it become 3367. i went ahead and insured my car with axa for 1250.”
“One of admiral customers hit my car while it was parked, a independent witness gave me the driver details, the driver refused to stop. After giving all the details to admiral they refuse to repair my car because the client, said he did not hit my car. I have now installed CCTV back and front in my car. And I would not join admiral because they support clients who lie which is very sad”
“I have been insured with admiral since Jan. Initially I was happy with my cover. Unfortunately, last month while on holiday, I unexpectedly missed a one instalment (a bank error). I have previously paid my 8 instalments on time.
I returned home unaware of the issue as I'd had no correspondence, I received a letter after a week of driving my car explaining my policy had been cancelled a week previous due to non payment.
I was shocked! Not only had I had no previous correspondence, I also was sent a letter after my cancellation date to inform me I was uninsured and had to pay the rest of my policy and an additional cancellation fee.
I immediately contacted them to explain I was away and it was a bank error, no fault of my own that the direct debit was not paid. The call handler was very abrupt, unhelpful and rude. He reduced me to tears. He was not listening to me, he repeatedly interrupted me and showed me no compassion what so ever. He said as they had the rejected payments, both of which were days apart whilst I was out of the country. I had no choice other than to pay the rest of my policy plus the cancellation fee. I explained I was not in a position to do this and I ended the call.
After my own research I found out that as the fault was with the bank this was not the case at all. I contacted them once again and thankfully was greeted with a very, helpful, lovely call handler. She kindly apologised for her collegue and explained my next steps and reinstated my policy immediately.”
“I've been with Admiral for a few months and have had a little box fitted. After a few months, occasionally driving of a night I received a letter. Notice of Cancellation. Reason? Their statistics say that is more dangerous to drive at nights. Always received bad score for my driving, even if I drove almost excellent.
I'm going to report them to Ombudsman Services. We all should do that!”
