Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,710 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,710 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have Admiral 'emergency' boiler cover. My boiler failed on Sunday and since then it has been an absolute farce. First they sent an engineer who seemingly had no idea of how a boiler works. Since then I simply can't get in touch with anyone at Admiral who can tell me what is going on. If you have an inquiry, you need to speak to the 'claims department'. Problem is, you can't be put through to the claims department. You have to wait for them to call you within the next 4 or 5 hours. Even then, they call for all of two rings. 3 TIMES I haven't been able to answer their calls even though I have my phone with me. They just leave a message asking for you to call them back. Even though that is impossible, you have to make ANOTHER phone call appointment for them to call you. This is supposed to be an emergency service. My wife has anemia and she gets very cold. Admiral have left us with no heating for over 3 days so far. Lets be real, I could have got a plumber to fix it two days ago. I have lost days to Admiral, but unfortunately, Admiral just don't care!! If I wanted to buy a service, I would be put through to someone straight away. As I need to make a claim, they are not willing to speak to me.”

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Posted 9 years ago

“somebody tried to steel may van. report to police, same day report to insurance company. not alow to repair tel wait. Waiting for week no responded. called again . lost my claim info. van in rented garage stay 10 days! no action. I paid for garage, recovery from my money. to repair takes 3 weeks more. no replacement van given. after that canceled my insurance, because they not provided proper service. promised refund money by phone. after 2 weeks received letter, that no refunds be made!!! balance about £700 missed (stolen). My advice - run away from that company. Stanislovas Griskevicius Vistan Ltd”

Helpful Report

(Van Insurance) - Posted 9 years ago

“Abysmal experience, requested to change the valuation of my vehicle. They have not acknowledged or responded to this request in any way, despite managing to open and close a complaint about the appalling service, time I have been forced to waste chasing this for three weeks. Each time I have phoned they have fobbed me off promising call backs that never materialise, each date they promised to have resolved this by has been and gone, nothing but a load of lies and nobody taking ownership for what should have been a very simple request. I have been of the phone at least 25 minutes each time I have called and each time achieved absolutely nothing. So frustrating, going to switch insurers.”

Helpful Report

Posted 9 years ago

“I payed my car insurance of £1700 fully comp in April and since then my car set on fire. This insurance company looked into and said there was no sign of a fire but I had the police and the fire crew there to put it out. I haven't heard nothing for nearly 2 months on this clam I have told this insurance company to get reviews from them but they have not done so. They have also told me that they don't cover for fire and now they are after over £300 off me for that clam witch I have just counciled due to me wanting to put the insurance on my new car but they said I can't as I need to pay them 1st so to be honest this insurance company are out to con people and all they have done is pass me around to loads of different people if I could give them 0 stars I would”

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Posted 9 years ago

“I will never insure anything with this company ever again. Worst experience I have ever had. Communication is shocking all they can do is pass you on to someone else no one wants to know.”

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(Car Insurance) - Posted 9 years ago

“I have tired to contact the company for about one hour with no success. I am very disappointed that no message was given about the waiting time. In this case I will not use this company. I more than happy to try to use other insurance companies.”

Helpful Report

Posted 9 years ago

“After ring to cancel as renewal was far too expensive compared to the first year, was talked round by getting the quote right down an was happy to continue. Was told if would auto renew at new quote but when it kicked in was at the higher price! Feel really let down and am cancelling immediately!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“May be the cheapest home insurance quote - but for a reason!!! They find plenty of excuses not to pay out even though we took out separate bicycle insurance cover! Small print is misleading!! Family and friends have claimed from other insurance companies before, but not as bad as this one!! Best to pay more and know exactly what you are going to get.”

Helpful Report

Posted 9 years ago

“Just a friendly warning to anyone thinking of going with Admiral for their car insurance. They may be cheap but don't expect them to do much good if you ever need them. Someone drove into the back of me down a hill whilst I was stopped at a red light. He refused to give me his details and drove off. I contacted Admiral who tracked him down, and he is claiming I reversed into him back up the hill. After 6 months of poor customer service, delaying and lack of contact, I have been told that unless I get it fixed using their garage (3x as expensive as others I have spoken to), and risk losing my no claims, then they won't take it any further. The damage was not bad, in fact there was already a crack there which was exacerbated, so it's simply not worth the risk. I have had to drop the case. The worst thing was that they also added that they are not confident they could win the case as there were no witnesses. What is the point in having insurance if they can't win clear cut cases?”

Helpful Report

Posted 9 years ago

“After being involved in a minor accident that wasn't my fault, which resulted in £400 of damage being made to my brand new car, Admiral made an absolute sham of the whole claim. Not only was it a frustrating process due to Admiral outsourcing their whole claim process to some outside companies, but they took so long to investigate the claim that the offending driver has had time to repair the damage on his van, which lead him to plead that he had not been involved in any accident. Admiral's lack of responsiveness also lead to a failure to gather CCTV footage from the scene of the accident because it took them longer than 28 days after the date of the accident to request the footage, which by this time has been overwritten on the CCTV system. They told me that they had sent out an engineer to the offending driver's home to inspect his van and reported back that there was no damage on the van whatsoever. This is a total pack of lies as I've seen the van since the date of the accident and it is covered in countless scrapes and dents. Since the engineer report apparently proved that the offending driver had not been involved in an accident, the only option they left me was to pay my excess of £500 and they said that I would be refunded my excess payment if they could find the offending driver guilty, which was never going to happen! I decided to visit a local garage to ask for a quote on how much it would cost to repair my car privately without going through the insurance, and this came to £400. So instead of paying my ludicrously expensive excess bill and to avoid being marked down as having made a claim (which would guarantee me a massively inflated premium the follow year and probably for the next 5+ years!) I decided to get my car repaired privately. This whole ordeal really makes me wonder why we all pay car insurance for, because when it comes to paying out for your car damage, insurance companies like Admiral don't want to know!”

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(Car Insurance) - Posted 10 years ago

“Not worth it”

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(Van Insurance) - Posted 10 years ago

“Had car stolen on private land got told once it had been collected courtesy car would be supplied. 2 weeks later I was still waiting then told that could not have car as the police could not find any clues then was told it would cost me 3 grand to get the car back even though I had a £150 excess. When I was put through to a manager who I told that is been told the insurence would cover all the costs by the chap who was dealing with the claim she called my a lier and put me on hold for 58 seconds then came back on said she had listened to all my calls and they had not promised me any of the things ( curtesy car, all costs covered) I found it strange that she had listened to 2 weeks of calls in 58 seconds so I questioned it only to be told she had been doing this job for 6 years and it was my vault I had left my car on the car park. To repair the car the bill was £ 6'380 and they wanted 3 grand off me so I cancelled the claim collected the car ( ( 340 pound ) had all fixed at local garage for £ 412. Please don't use admiral ive looked now and 70% of there car insurence claims are turned down”

Helpful Report

Posted 10 years ago

“Horrendous.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Took money to issue the policy then later took dubble mony for little change. Just say they rip me off. Totely un happy naver go again.”

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(Car Insurance) - Posted 10 years ago

“They charge me extra in last few month And I tell to all my friends and family To stop dealing with admiral .”

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(Car Insurance) - Posted 10 years ago

“Getting a quote, then a policy for the same price 2 days later. Admiral do not save their quotes, what a load of sh-t Just lucky I have not had to make a claim because that must be a real pain Just cheap ?? and possibly cheerful thats open for review.”

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(Car Insurance) - Posted 10 years ago

“Wouldn't recommend to any one !!!!!!!!!!”

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(Car Insurance) - Posted 10 years ago

Admiral is rated 2.6 based on 1,710 reviews