Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,678 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,678 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“May be the cheapest home insurance quote - but for a reason!!! They find plenty of excuses not to pay out even though we took out separate bicycle insurance cover! Small print is misleading!! Family and friends have claimed from other insurance companies before, but not as bad as this one!! Best to pay more and know exactly what you are going to get.”

Helpful Report

Posted 9 years ago

“Just a friendly warning to anyone thinking of going with Admiral for their car insurance. They may be cheap but don't expect them to do much good if you ever need them. Someone drove into the back of me down a hill whilst I was stopped at a red light. He refused to give me his details and drove off. I contacted Admiral who tracked him down, and he is claiming I reversed into him back up the hill. After 6 months of poor customer service, delaying and lack of contact, I have been told that unless I get it fixed using their garage (3x as expensive as others I have spoken to), and risk losing my no claims, then they won't take it any further. The damage was not bad, in fact there was already a crack there which was exacerbated, so it's simply not worth the risk. I have had to drop the case. The worst thing was that they also added that they are not confident they could win the case as there were no witnesses. What is the point in having insurance if they can't win clear cut cases?”

Helpful Report

Posted 9 years ago

“After being involved in a minor accident that wasn't my fault, which resulted in £400 of damage being made to my brand new car, Admiral made an absolute sham of the whole claim. Not only was it a frustrating process due to Admiral outsourcing their whole claim process to some outside companies, but they took so long to investigate the claim that the offending driver has had time to repair the damage on his van, which lead him to plead that he had not been involved in any accident. Admiral's lack of responsiveness also lead to a failure to gather CCTV footage from the scene of the accident because it took them longer than 28 days after the date of the accident to request the footage, which by this time has been overwritten on the CCTV system. They told me that they had sent out an engineer to the offending driver's home to inspect his van and reported back that there was no damage on the van whatsoever. This is a total pack of lies as I've seen the van since the date of the accident and it is covered in countless scrapes and dents. Since the engineer report apparently proved that the offending driver had not been involved in an accident, the only option they left me was to pay my excess of £500 and they said that I would be refunded my excess payment if they could find the offending driver guilty, which was never going to happen! I decided to visit a local garage to ask for a quote on how much it would cost to repair my car privately without going through the insurance, and this came to £400. So instead of paying my ludicrously expensive excess bill and to avoid being marked down as having made a claim (which would guarantee me a massively inflated premium the follow year and probably for the next 5+ years!) I decided to get my car repaired privately. This whole ordeal really makes me wonder why we all pay car insurance for, because when it comes to paying out for your car damage, insurance companies like Admiral don't want to know!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Not worth it”

Helpful Report

(Van Insurance) - Posted 9 years ago

“Had car stolen on private land got told once it had been collected courtesy car would be supplied. 2 weeks later I was still waiting then told that could not have car as the police could not find any clues then was told it would cost me 3 grand to get the car back even though I had a £150 excess. When I was put through to a manager who I told that is been told the insurence would cover all the costs by the chap who was dealing with the claim she called my a lier and put me on hold for 58 seconds then came back on said she had listened to all my calls and they had not promised me any of the things ( curtesy car, all costs covered) I found it strange that she had listened to 2 weeks of calls in 58 seconds so I questioned it only to be told she had been doing this job for 6 years and it was my vault I had left my car on the car park. To repair the car the bill was £ 6'380 and they wanted 3 grand off me so I cancelled the claim collected the car ( ( 340 pound ) had all fixed at local garage for £ 412. Please don't use admiral ive looked now and 70% of there car insurence claims are turned down”

Helpful Report

Posted 9 years ago

“Horrendous.”

Helpful Report