Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,677 Reviews

39 %

of reviewers recommend Admiral

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2.6

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After giving admiral a nothification about a incedent my my premiumm went up 50%”

Helpful Report

Posted 9 years ago

“My partner and myself were both insured on the same car with admiral and 2 months into our policy they rung and demanded the full premium or the policy would be cancelled. They said the payment (due on that day) was declined, which turned out to be a bank error and we proved that but they still want the full premium paid. Safe to say we are looking elsewhere even if we have to pay more.. I rung up and the guy barely spoke english and kept repeating himself and told me that if i don't pay the full premium by May 12th then they will cancel my policy and add an extra £49.50 on top as a cancellation fee. It's safe to say that admiral will be receiving absolutely nothing from me. Not a penny. If you are reading this then shop elsewhere.. Admiral are thieves!”

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Posted 9 years ago

“Contacted Admiral to add vehicle to Multicar policy. Was quoted £125 . Bought car 3 days later and rang back to commence cover and was quoted £260. They said initial quote was an error. I appealed and was told that they would honour original quote only to be called back 1 hour later to be told they would be charging £210. Argued again and at time of writing, they are doing it for £125. If I had not been so tenacious, they would have charged more than twice what they finally agreed. Not much confidence in them.”

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Posted 9 years ago

“Multi-car policies don't always offer the best value. In fact, sometimes they can actually be the most expensive option. Our family Admiral multi-car policy covers my wife's and my own car. Our son was also on the policy with his own car that he sold earlier this year. He has now bought another car and so I telephoned Admiral to add him back onto our policy. I was quoted £858 to include him up until the renewal date in October - basically £858 for 6 months' remaining cover. My son decided to run a comparison site check whilst I was calling them. He discovered that the same company quoted him £750 for a brand new policy of his own! Thankfully he let me know before I accepted the telephone quote. So beware! Always check the market before adding a car to a multi-car policy. And after this experience we'll also be checking the market for separate quotes before automatically renewing our multi-car policy.”

Helpful Report

Posted 9 years ago

“Disgusting customer service, took a policy out through a compare site. To then be emailed a few weeks later stating they are taking another payment of the same price. When no details changed. Have gone with another company all the same details half as cheap Will never go with them again. Make sure you check your bank statements.”

Helpful Report

Posted 9 years ago

“Worse insurance company I have ever used. Avoid like the plague. Just been in collusion, had to pay for recovery £108 to recover my vehicle which was blocking the road, even though I was sat in an ambulance. 2.5 hrs on the phone failed to do anything. Tried to excess money from me at the scene of the accident. Vehicle is a right off, someone drove up the back of me at 40 mph while is was stationary. Insurance company have done nothing refusing to supply me courtesy car do how do I get to work. This is not my fault, they just leave you stranded awful, appalling service, promises of call backs at the accident scene never happened. They couldn't give a damn about you just tried to get money. Run if your thinking of using them. Go to a decent company.”

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Posted 9 years ago

“Had to cancel my wife's car insurance with four months remaining on the policy due to her serious health issues which means that she can no longer drive. Customer Services were to say the least very unhelpful and unsympathetic and the penalty for cancelling early was extortionate. I work for a multi national company with 30,000 employees and I will be circulating an email to everyone recommending that they avoid using Admiral for future car insurance.”

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Posted 9 years ago

“All was well until I had to make a claim then the service I have received was nothing apart from apoling . I was told by one person that my car was being picked up straight away and a courtesy car would be out as well that was on the 19th of March . Car didn't get picked up till 21 March where I still didn't get a courtesy car after again being told I was.The courtesy car got delivered on the 23 March which was to small and a manual car when I asked admiral to send a auto as I have a bad leg . In between all this i made a complaint about the service and a claim manager called me to apologise for the service I had received and offered me 50 pound companshion.since then I have not heard from admiral and I had to keep phoning the garage that was repairing my car as they also keeped putting me off with delivery date that never came I got the car back on Monday 11 April but unhappy with the repair car was covered in dust inside and I don't think the paint finish is good .So all in all I will never recommended admair in fact I would go as fair as saying stay well back . Poor service all round”

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Posted 9 years ago

“Without a doubt the worse insurance company I have ever come across. Unfortunately had to make a claim as my parked car was involved in a hit and run, the way admiral handled the claim was disgusting, it took 5 days countless number of phone calls and a discussion with a manager to get anything done. They are a complete shambles and will be avoiding them like the plague in the future.”

Helpful Report

Posted 9 years ago

“Been with admiral for years and all was good until I had to make a claim .I phoned them to let them know I had a minor accident .And was told that they would take care of it they took that details I was told by the advisor that my car would be collected and a courtesy car supplied that was on the 19th a few minutes after being told a courtesy car would be supplied the retracked this and said it was a mistake on there behalf .I was unhappy and made a complaint I was contacted by a claims manager that apologised for me being miss leaded and offered 50 pound companshion. I was then told by the manager that he would look after my claim .he told me my car would be collected and again a courtesy car would be on the recovery truck but it wasn't so again I call them and explain that there no courtesy car to be told again sorry our mistake my car had to be assessed then a car would be available for me . I asked if the courtesy car could be a automatic as I have a bad leg told not a problem that they would speak to the garage to supply a automatic car . But what happened i was brought out a manual car which was a nissan note . Which has so much restrictions on it your to frighten to use it . Anyway my car was took to be repaired on the 22nd of March and am still waiting to get it back keep being gave different date and when the date comes it still not ready. I will never use admiral again and would never recommended as it all about money customers service is shocking and so unhelpful poor poor service which is a shame as I have a two car insured with them”

Helpful Report

Posted 9 years ago

“truly awful - its all about the money - pure greed - forget service, quality etc just steal yr money as much as possible as quick as possible - pls go elsewhere = " admiral a..holes "”

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Posted 9 years ago

“Currently undergoing the second worst experience of my life at the hands of Admiral house insurance following a water leak in the house. Topped only by the death of my Father. 4 months in and no progress on repairs. Continual lies as to the progress of the claim. Ultimately they don't, but then they don't see the effect it is having on my wife. So much for opting for the Platinum Insurance.”

Helpful Report

Posted 9 years ago

“Poor all round service .Passed from puller to post .Tell you one thing then retracked it in the other .I have mulity car insurance with admria but will definitely NOT be renewing it with them .Very poor customer service”

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Posted 9 years ago

“Putting the customer first. What a joke. After a drunk woman took the front corner off my car whilst parked I obviously claimed. I gave a full statement and even gave details of a witness who gave his details at the time. After months of messing me around and not giving me a straight answer as to what was happening with the claim and when I would get my excess back I received a letter from Admiral stating that they had tried to ring me and couldn't get hold of me so they settled the claim in favour of the third party. When I called them minutes afterwards they claimed they knew nothing of it. Then they denied ever having my contact details, which incidentally were printed on my statement of insurance which they posted to me at my home address. They also sent a copy to my email. So they had that too. However as I could not afford to employ a legal rep at the time I could not progress my claim against them. So I have ended up paying for their incompetence for the last 4 years. Thanks a lot Admiral. For absolutely nothing.”

Helpful Report

Posted 9 years ago

“Do not use . Son was parked in my car it was marked car park . I am not with Admiral but he was. When he informed them about being reversed into by someone who admitted fault and that his insurers paid my company the RAC. he was hit with an extra £90 for being honest. The incident did not involve Admiral at all , but they still robbed him.”

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Posted 9 years ago

“Been with this rabble for 5 years and needed to make a claim when my wife's car was hit from the rear by a commercial vehicle. Dealing with the disinterested, rude and arrogant staff has been nothing short of terrible. They're currently offering me 60% of the market value of my wife's car and although they've cancelled our insurance are refusing to refund the eleven months of unused premium. Do not use this company- they will not pay out fairly!!”

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Posted 9 years ago

“SLY!!! Purchased insurance through confused.com. All good until I had letters informing me they wanted an extra £70 for me and my partners speed awareness course. They go back 5 years! How ever on confused it does not say anything about these courses being a conviction it's only when your in the contract they advice you you need to tell them about this. When you try to cancel they then want to charge you a 25 pound fee. Stay away if you have had one of these courses they will slyly add on a premium if you go through a third party comparison site.”

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Posted 9 years ago

“Very poor customer service! They are only after your money! I wanted to change my car and adjust my policy accordingly! You would think this is a very simple request until they tried to add an additional £310 to do so! Rather than adjust the policy and repayments and charge me an admin fee they had the cheek to try and charge me £310. It worked out cheaper to cancel my policy, with a £200 charge, and take out a new one. Different departments tell you different things. I have no idea how they can justify such a fee! During my first year of my policy I didn't hear a thing of them nor did they hear anything from me! They don't do anything to justify their fee. They do nothing for their customers!”

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Posted 9 years ago

“i paid for my daughters insurance one payment for the year renewal came following year went on comparison site found a cheaper quote phoned admiral and told them wont be renewing etc 3 weeks later letter came you owe us 90 pounds phoned them and exsplained i dont owe anything because i didnt renew with you 4wks later letter from debt company in liverpool its now 120 pounds what a first class bunch of robbing people even dick turpin wore a mask avoid admiral like the plague”

Helpful Report

Posted 9 years ago

“My car was in an accident while parked, the 3rd party was to blame and I have been waiting 3 months, so far, for admiral to, apparently, retrieve the police report. They have so far been no help and my insurance will no doubt have a mark against it for the rest of my driving career. They make no effort to contact me regarding this matter, my car is still damaged.”

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(Car Insurance) - Posted 9 years ago

Admiral is rated 2.6 based on 1,677 reviews