Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,677 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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2.6

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband purchased home insurance from Admiral in May 2016. He purchased the property from auction and was advised by solicitor to insure the property straight away. Unfortunately he went with Admiral. On his return from holiday following renovations the property flooded ruining floors and newly plastered walls. After making the claim, they sent out a sneaky surveyor who told a pack of lies saying he wasn't living there. They stated they are not covering the claim unless he provides evidence he is living there. They have now stated they are cancelling the policy as of tomorrow stating he has failed to produce the documents. If a functional kitchen bathroom,bedroom Council tax, gas and electric bill is not suffice then what is. Terrible company to deal with, they will try every trick in the book not to pay a claim. Beware beware”

Helpful Report

Posted 8 years ago

“In November 2015 a driver who has since been prosecuted for being under the influence of drugs crashed into our stationary car at 4am in the morning. We quickly paid the excess to have the vehicle repaired and 1 year on Admiral have not recovered the money! During this time we have received ZERO communication from Admiral and when we call to chase the matter we are told we can only call between 1pm and 4pm! Absolutely garbage aftercare service so don't take out a policy with Admiral if you expect any semblance of customer service.”

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Posted 8 years ago

“Although I have forwarded documents they have requested by Mail and Email. I am still getting repeat requests stating if they do not receive them my policy will be cancelled. :ast communication by me was sent recorded delivery therefore have proof delivered?”

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Posted 8 years ago

“Avoid. Terrible experience. Little box installation is a joke, they SCREW into the metal of the car's body. There's no accurate drilling to make the holes or even anti-corrosion treatment after. They explained on the phone box will be accurately fitted behind the dashboard, it was screwed into the body instead. Not any part you can replace or some plastic, straight into the body.”

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Posted 8 years ago

“I have clearly stated to them in many occasions that they cannot use my credit card draw money unless i called them. before i went to long holiay In june 2k16, they send me a letter that i try to draw money for the next years insurance total. i was luck that my bank changed all the credit cards and accounts. i parked my car in a private land off the road and didnt want to insure it because i was gonna be away for three months. when i came back from holiday they send me a letter through debt collection agency and 147 became 195 quids and send letters from bailiffs. when i called them luke said i have to insure my car even i dont use it, i answered " so i cant go to court becouse of that" he agreed. this is clearly a BLACKMAIL. then just out of curiosity i cheched the insurance quote and called them, i got 1350 original quote, but when called them it become 3367. i went ahead and insured my car with axa for 1250.”

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Posted 8 years ago

“One of admiral customers hit my car while it was parked, a independent witness gave me the driver details, the driver refused to stop. After giving all the details to admiral they refuse to repair my car because the client, said he did not hit my car. I have now installed CCTV back and front in my car. And I would not join admiral because they support clients who lie which is very sad”

Helpful Report

Posted 8 years ago

“I have been insured with admiral since Jan. Initially I was happy with my cover. Unfortunately, last month while on holiday, I unexpectedly missed a one instalment (a bank error). I have previously paid my 8 instalments on time. I returned home unaware of the issue as I'd had no correspondence, I received a letter after a week of driving my car explaining my policy had been cancelled a week previous due to non payment. I was shocked! Not only had I had no previous correspondence, I also was sent a letter after my cancellation date to inform me I was uninsured and had to pay the rest of my policy and an additional cancellation fee. I immediately contacted them to explain I was away and it was a bank error, no fault of my own that the direct debit was not paid. The call handler was very abrupt, unhelpful and rude. He reduced me to tears. He was not listening to me, he repeatedly interrupted me and showed me no compassion what so ever. He said as they had the rejected payments, both of which were days apart whilst I was out of the country. I had no choice other than to pay the rest of my policy plus the cancellation fee. I explained I was not in a position to do this and I ended the call. After my own research I found out that as the fault was with the bank this was not the case at all. I contacted them once again and thankfully was greeted with a very, helpful, lovely call handler. She kindly apologised for her collegue and explained my next steps and reinstated my policy immediately.”

Helpful Report

Posted 8 years ago

“I've been with Admiral for a few months and have had a little box fitted. After a few months, occasionally driving of a night I received a letter. Notice of Cancellation. Reason? Their statistics say that is more dangerous to drive at nights. Always received bad score for my driving, even if I drove almost excellent. I'm going to report them to Ombudsman Services. We all should do that!”

Helpful Report

Posted 8 years ago

“This company cannot stick to dates. Apparently they would apply for my payment within 7 days, this was 16th Sept. The payment was attempted on 27th. Somebody needs to help these guys out with maths and the Gregorian calendar because when I went to school, 16+7=23. So it should of been 4 days earlier. Now I'm expected to cough up the remainder of my premium in one lump, all because they can't count!”

Helpful Report

Posted 8 years ago

“I've been with Admiral for only a few months now and have had a little box fitted. During the phone call I questioned if there was a curfew for the box and she responded "no, we do not take that into account". Thinking that was perfect I obviously went ahead with the insurance. A few months down the line, occasionally driving of a night I check my online score. Never has it changed from the lowest score and I even received a threatening email to say if I did not improve then they would cancel my insurance within the next 30 days. I called them up and as you could probably tell, they were no use. I've even stopped my social and hobby arrangements to improve on my score yet this hasn't made any difference. I'm screwed basically...”

Helpful Report

Posted 8 years ago

“They doubled the price of my insurance and took the money out of my account without even confirming it with me. Its almost criminal and daylight robbery”

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Posted 8 years ago

“It was 17.00 13th of September 2016 post code S20 1FW, I was sat at a zebra crossing waiting for a young mum pushing a pram with a toddler in tow on West st leading onto Drake House Ln, The crossing is inbetween the Sothall Green and Orchard lane. I cyclist appear from no where and plowed into the near side rear (passenger side) Rylan Cranner,I believe lives near Woodhouse Sheffield had come down Orchard Ln with what he said was no brakes and was going to from left to right and carry on up Sothall Green. He wasnt injured but had damaged my car he said he would pay, but of course he lied. I've seen him since doing exactly the same dodging kids on the crossing so I thought its best we have another chat,plus ask him where my money was that wont cover the repair. I called Admiral the advisor informed me that as a result of my accident my premiums would increase? He waffled on about his car being damaged, I asked about my legal cover, which he had claimed he could only access given my reg policy number. Having got them he said "I'm not sure what your asking me to do"? The reason for the increase is because people change their driving habits after a collision he could elaborate any more than tht because its what they are trained to say. The say he wont be insured and they wont even try recover any money, its going down as a fault claim plus I have to pay my excess whicxh they also wont recover. Ive cant believe they are allowed to do this,whats worse is the pretentious condesending tone of voice. Admiral's pre tax car insurance profits for last year was £219 million,they payed their share holders 1.9 billion over the last 10 years. Never going with them again something needs to be done as this cant be fair, they will be quick to pay 3 third party claims I'm sure. Whats the point in having insurance. I used to commute on a cycle got knocked of a few times, but I appreciate now why some drivers hate cyclist and insurance companies”

Helpful Report

Posted 8 years ago

“If anyone is considering buying platinum level cover or a home emergency policy from Admiral, please think again. We've been treated shockingly by them. Whilst waiting for boiler replacement, our immersion heater failed, leaving us with no hot water. Admiral have refused to cover this, leaving us without a source of hot water for a week (so far...).”

Helpful Report

Posted 8 years ago

“I took out an admiral policy and I had a black box, I put down that I was going to do 10,000 miles a year. I took the policy out In May and I had an email from them on last week telling me they have calculated my miles and they worked out that I will go over 10,000 miles over the course of a year, bearing in mind that I have had my policy out for 5 months and have done 3,500 miles in my car ... So I hadn't even gone over at all. I called up to dispute it because I am not happy to accept this. They basically said tough luck its in our terms and condition. This is an absolute con. Not any cheaper to get the black box and admiral are conning people. Go elsewhere!!!”

Helpful Report

Posted 8 years ago

“I had a notice of cancellation from you over my so called lack of response of drivers license details and no claims bonus proof. But my grandson who deals with all my dealings in my presence, went on line and gave that information. I was concerned as to my cover, on talking on the phone I mentioned it was a camper van and was told they didn't do that type of cover and by the end of that phone call I would not be covered, and my refund would be £256.73, after only 28 days cover. They where margin me a cancellation fee that they instigated, plus two administration fees for letters sent to me. My total cover payment was £406.72 which I paid full, not direct debit, disgusted”

Helpful Report

Posted 8 years ago

“In May someone left a note on my car saying I had hit them they didn't leave no phone number no number plate. So to be on the safe side I call up at admiral just to let them know. They said that shouldn't be a problem and it won't go down as a claim. My insurance renewal tense up and they put it as a claim and will not take it off anymore. Very rude advisor on the phone as well”

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Posted 8 years ago

“Please do not insure with admiral and have a little box fitted”

Helpful Report

Posted 8 years ago

“A 7 year customer of Admiral.nevery year the same nonsense with renewal: - ask for auto-renewal to be removed - policy is auto-renewed - price goes way up - have to phone in to get them to reduce premium - they reduce it This year the auto-renewal was £977. The first phone call after auto-renewal (said I was taking up cooling off period) and it magically dropped by over £200 to £774. This was about 4 minutes into the call. Found another policy for £635. Over £300 less than Admiral's original renewal price. Cancelled it. Amusingly I received a call to upsell me their black box service for existing customers 3 days later "do you have access to customer notes?" Yes I do. "Have you read the notes on my record?" Oops. Looks like you've cancelled. Sorry! To Admiral if you read this: How awful to say after 7 years as your customer I felt satisfaction in cancelling and no longer being your customer. Although it is an industry-wide issue, the attempts to rip off customers at the point of renewal every year are so tiresome. You actually manage to breed disloyalty by acting in this way. Although churn is an industry norm, I would imagine the administrative cost of multiple calls to an agent, emails, policy changes and complaints all add up - perhaps you could look at these costs and reasses your approach to pricing renewals. I do hope at some point consumer pressure and/or the regulator solve this farcical renewal situation. Admiral should be ashamed of their strategy and treatment of customers - I am ashamed of you and it does not reflect well on your brand.”

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Posted 8 years ago

“The usual scam of inviting new customers in on a good price then after 1 year more than doubling the price and they hope you wont notice!!!! Took me nearly an hour on the phone not stop the renewall, they simply would not accept that didnt want to pay double!!”

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Posted 8 years ago

“Do not correspond , do not push 3 rd party's regarding witness statements. Let cases drag on . Steer clear of this insurance broker”

Helpful Report

Posted 8 years ago

Admiral is rated 2.6 based on 1,677 reviews