Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,677 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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2.6

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a renewal offer, over £150 more than last year's policy. Didn't have any claims etc so there was no reason for the price hike. Went across to tesco insurance and saved £300. Don't bother with Admiral. Cheaper insurance provided elsewhere.”

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Posted 8 years ago

“I was happy with admiral up until they decided to charge me an extra £280 at the end of 2 years with them. Apparently 4 years and 9 months does not equal 5 years and due to this they are now charging me extra. On top of that they are increasing my standard policy by over £200 when it should normally decrease if there are no claims made. Overall very disappointed with their service will never recommend to anyone and will make sure anyone I know will change from admiral to any other company.”

Helpful Report

Posted 8 years ago

“renewed my policy without contacting me dearer than previosly with 1 years no claims”

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Posted 8 years ago

“PLEASE DO YOURSELF A BIG FAVOUR......STAY AWAY FROM ADMIRAL Please do yourself a very big favour..... Stay away from ADMIRAL insurance. I have insured my car with them for a few years. Every year they will increase the cost of renewal, even though I have over 15 years of claims free driving. I argue the price and they will reduce to obtain your continued business. All OK so far. The other day I returned to my parked car and another vehicle had damaged my car. The other driver fully accepted responsibility and I assumed ADMIRAL would now take over and sort the problem. HOW WRONG COULD I BE .... They persuaded me to use another company called AUXILLIS (who are even worse to deal with). ADMIRAL told me that AUXILLIS would take over the claim, get my vehicle collected, get my car repaired and provide me with a equivalent car. The car they provided is not like mine. Furthermore, it was filthy dirty inside and out. It was badly damaged to the front near side wing and bumper. The delivery guy told me the car was all good with no damage. I chased him up the road before he left my home and asked him to come and explain. He said Oh Sorry, I didn't know about that !!!!! You can bet your life I would have been responsible !! I have now complained to ADMIRAL on three different days to get the matter resolved and have been told that a manager would look into it and get back to me. ADMIRAL now don't want to know. They say it's nothing to do with us... Even though they are my insurance company who I pay every year. So far I have sent emails and spent at least 4 hours on the telephone trying to get some response. One telephone call was ONE HOUR AND THIRTY NINE MINUTES LONG. ..... THIS IS NOT GOOD ENOUGH.. PLEASE STAY AWAY FROM ADMIRAL INSURANCE.”

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Posted 8 years ago

“I am an employee of Admiral. You're all right - avoid this company like the plague! They do rate on speed/driver awareness courses. They also rate on you very harshly if you're involved in a non-fault accident. They say it's your fault for being out when it's busy! Renewals is a huge joke. They up your premiums around 40% every year, and set up auto renewal, hoping you will forget about it being due, and they will charge you the ridiculous amount. Call in and we will give you some discounts, but it will never be lower than last year. Don't buy the car hire, or personal injury or breakdown cover. You will NOT get a hire car, and they will fight you on every injury claim. The breakdown is ok, but very expensive. Admiral is changing their computer systems, and it is very expensive. That's why you pay higher rates. Avoid Elephant, Diamond and Bell also. Their house insurance is terrible also. All of the employees on the phones hate their jobs and how they are treated. They're soon moving everything to India anyhow. Do yourself a favour and avoid these companies. Take it from someone on the inside! You don't want to deal with these people!”

Helpful Report

Posted 8 years ago

“absolute scumbags, tried to scam me, did not argue my side at all after an accident, useless call centre, will never insure anything with them again id rather pay extra for someone else. DO NOT USE ADMIRAL.”

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Posted 8 years ago

“Been with admiral some years now only reason I've stayed is because I haven't got time to change from them. They don't help at all you pay car insurance for no help. Cheeky gets just tried to take a car off the policy as my partner doesn't drive the car tried to charge a fee and a administration fee on top I've been a customer for years. Bad insurance company oh and I was in accident last June and still no help from them there a JOKE!!!!!!”

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Posted 8 years ago

“Phoned up on the 2nd 2pm explained had child and person with cf was told would be put on priority call back 2-4 hours. Around 7pm I phoned back and was told no one would be coming out. Said I could book in to a hotel and reclaim the money, But only for accommodation not breakfast or dinner, would have to pay for rest myself, couldn't afford a hotel for the night, and couldn't risk putting it on credit card either if they decided my claim was invalid I would have not got a refund. Phoned again on the 3rd was told again no one would be coming out. Tried to get my own engineer but the only ones I could get couldn't give me a gas safe number so that again was a wasted day on the Internet and making phone calls and waiting on call backs. As couldn't get money back from admiral if repairs were done by someone not gas safe registered. 4th phoned again at 12pm was expecting a phone call at 8am that never happened, was told someone would be there in an hour. Engineer came looked at boiler asked about a timer, I said it had been taken off as had kitchen refit, engineer asked about servicing I said I could get him the last service report from November as I had boiler service contract with power he said he didn't need it and said don't bother. I asked what would be happening next, he said he would order a part and would be contacted again within 4 hours, and I would be up and running that night with heating. I again phoned admiral at 5.30pm they said as my boiler hadn't been serviced the claim was closed. Still no contact from admiral of any type of update after sitting at home expecting a phone all to say an engineer was on his way, I explained it was serviced and the engineer said not to bother getting the service report. Nothing was ever mentioned about a service report for the entire 3 days. I emailed them a copy of service report and they then said yes everything looks ok they would arrange for an engineer to contact me about repairs. Probably spent about 2hours on phone to admiral and plumbers over the 3 days, not what you expect with boiler breakdown cover that actually says home emergency cover. Phoned again 5th Jan 8.30am as didn't get any call back the night before. Now told as the boiler fault was due to wear and tear I wasn't covered. Eventually got my own plumber out to do repairs on the 6th January at cost of £120.”

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Posted 8 years ago

“Worse insurance company ever! I have never experinced such a disgusting customer service in my life. Ive been on the phone for hours and they seem to understand what they want to hear. Ive missed a direct debit as i was in hospital and now they want the whole prmium of £1500 in a week. I told them if they could at least break it down a little but ive been told they even want an additional £170 to cauncil the insurance. Pqthetic im not trying to cauncil im trying to pay spoke to 3 people and they all seem to be hard of understanding pathetic.”

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Posted 8 years ago

“I got a competitive online quote from them so tried to buy online. It wouldn't let me and said I had to phone them, so I did. They pulled up 2 flags on my quote. Firstly they told me I had been involved in an accident earlier this year. I hadn't. I had witnessed an accident. Secondly, my husband had been sitting in a parked car and a car clipped his wing mirror. Because the other driver got out and began threatening my husband it was reported to the police and we were advised to report it to the insurance company. No damage was done and no claim made yet they put my insurance premium up by £100. The agent them said if I wanted to give her my payment details she would take payment. When queried she said the quote had been adjusted because of the accident. And said I now had to pay the extra £100 to take out the policy. Told them to stick their policy. I will never use them again! Penalised for witnessing an accident! Joke!!!”

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Posted 8 years ago

“Rip off never again scammers”

Helpful Report

Posted 8 years ago

“I had car insurance from Admiral. They sent me a renewal quote which was 40% higher that the first year despite having no claims throughout the year. I shopped around and took out a much cheaper policy with another insurer. Admiral contacted me saying they had automatically renewed my car insurance and took the money from my account (as I had given them my bank details the previous year). I had not requested this and had never encountered it with any other insurer. This is definitely not a company I would seek to have any involvement with again.”

Helpful Report

Posted 8 years ago

“This is the second year where Admiral has tried to double my existing premium with their auto renewal service. In 2015 they pushed through an increase from £960 to £1904 before I noticed. I immediately cancelled the policy when I saw the charge on my credit card. I reapplied as a new customer and my premium dropped to £999. This year they tried the same thing and quoted a renewal price of £1873. By now my loyalty and patience had worn out - I moved to a competitor for a premium of £870. I suggest the best way to avoid this auto renewal con is not to take insurance with Admiral in the first place”

Helpful Report

Posted 8 years ago

“The worst company to deal with from start to finish. I had an accident and made a claim on my account and it literally took admiral 4 months to sort my claim out told me different stories from start to finish and when I did make a complaint the team leaders are telling me that admiral could have done better to resolve this matter but when it went further up the chain there telling me admiral are doing everything correct and to go to financial obudsman. The best bit is spent 2.5 hours on the phone to customer service trying to cancel my claim and they want £750.20 to cancel the policy and this figure was confirmed from 4 different advisors then a team leader told me its £220.30 to cancel my policy. Then am told we need to do another calculation then will inform you ????????????makes no sense. I asked where the advisors are getting these figures there answer from the notes ????. Confused and still waiting on a resolution and it's been 5 months”

Helpful Report

Posted 8 years ago

“Worst company to deal with”

Helpful Report

Posted 8 years ago

“This is the worst customer service I've seen in a long time. The last 7 months dealing with Admiral, Claims Consortium Group, and Blyth group has genuinely been hell. No continuity in service. Force you to accept incorrect scope of works under threat of forcing cash settlement on you. They all lie or avoid questions. You explain whole situation to all everytime you call. Darren the "plumber" from blyth group is incompetent to a degree he will possibly kill someone soon. Avoid contact with all three companies .”

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Posted 8 years ago

“I would give zero start if it would be possible as it was the worst experience that I could ever have with their customer services. I spent more that one hour to explain that I want to add another car on my policy but I couldn have a fluent conversation with the lady from customer services so I been passed to other 3 colleagues. They couldn't explain the logic of increasing the price of the policy (making it double) for my own car instead of making an offer when having 2 cars with them. I would never recommend it to anyone!!”

Helpful Report

Posted 8 years ago

“Terrible.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“This company charge between £70-£190 per year extra for 5 years if you have been on a drivers awareness course! BEWARE of this as other car insurance companies don't charge unless they are part of Admiral group. Also young customer service staff pose as Senior managers. We have been with them for 6 years and have a multicar policy with my 23 year old daughter- no loyalty and they don't want you as you approach 60 years of age! Go elsewhere”

Helpful Report

Posted 8 years ago

“The only word that comes to my mind is 'HOPELESS'. I am a third party to an accident that wasn't my fault. I had to follow up for every single thing I needed when my car was getting repaired. There was repeated miscommunication between Admiral and other parties involved - the garage, the recovery company, the hire a car company. They never delivered anything when they promised and on the day or time promised. I had to follow up with Admiral and each of their associated parties several times to get my car picked up, to get the replacement vehicle delivered, to get them to start the repairs.. the list goes on. They kept me waiting indefinitely and never did any of their promised actions on time. Overall, I am fed up and would never like to have to deal with them again. I am still waiting for my car to be delivered back to me, which surprise surprise !!! has not arrived at the promised time.”

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Posted 8 years ago

Admiral is rated 2.6 based on 1,677 reviews