Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,709 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,709 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless - in car journey details not accurate. Rating of journeys is very arbitary and I have complied with all speed limits in day time and still not got gold rating. Says the dashboard is to try to help you improve driving but does not give enough information to do anything and misses journeys even over 0.5 miles. Complained about all this to Admiral and get some idiot who just wants to resolve issues over phone rather than listen to what is wrong. Shockingly poor all round”

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Posted 8 years ago

“Absolutely rubbish. Despite dropping the price they were still among the most expensive so I told them I would not be renewing my policy but they still sent a revised renewal notice and said they'd still collect the premium on the due date. Customer service crap, haven't responded to emails (get written evidence where I can). Absolutely appalling service, will never use them again and will encourage others to avoid them too!”

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Posted 8 years ago

“They are truely awful, I would recommend all not to have anything todo with this company or any of its affiliates”

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Posted 8 years ago

“very very poor service, customer service very bad and rude people!!!”

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Posted 8 years ago

“They just don't call you back”

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Posted 8 years ago

“Do not buy insurance from them. You will regret it when it comes to claim. Remember Cheap Insurance is NO insurance.”

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Posted 8 years ago

“It is easy to buy insurance which is overpriced (I pay them 1700 pounds) but when it comes to claim, no matter what you will be guilty. They will not cover the damage to you. If you drive on reverse, if you go on left and not right, if you are European, if they just do not like you... You will never get your money back with them. You might consider to take a solicitor together with insurance policy with Admiral. But if you just want to test whether am I right or wrong, help yourself.”

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Posted 8 years ago

“When it comes to the time of need, they screw you over”

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Posted 8 years ago

“Very very poor service once I had a claim. Admiral Law is the same, dealing with a bunch of incompetent people who can't do their job.”

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Posted 8 years ago

“Watch out!! When I signed up with Admiral they provided the best quote but as time went by they pushed up the premium. For me they are now twice the cost of some of their competitors. Time to switch”

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Posted 8 years ago

“I inherited my dad's car and instead of using Directline who my old car was insured with, I foolishly chose Admiral and applied online. They later phoned and after an hour persuaded me to add my husbands car when his insurance ran out, which wasn't until 352 days later, but I had to pay then. What they didn't tell me is that they removed my protected non claims bonus, and placed it on his, which was already insured on his current insurance, so I've been driving around thinking I had protected no claims bonus, when they'd put it on his car, which was still covered by his Directline insurance, and was only going to be on the Admiral Insurance for 13 days at the end of my first years insurance with Admiral!!! I only found this out yesterday. Today I've told their Indian call centre lady to cancel my insurance totally, and I've gone back to Directline where both my husband and I get protected non claims bonus on our cars and we're both named drivers on each other's. Directline were no more expensive, seem to have English call centres and include Business Use as standard. It's been an expensive lesson to learn with the cancellation fee, but I will certainly never ever use Admiral again, and I certainly wouldn't recommend them to anyone, I'm just thankful I didn't have an accident in the four months I was with them, I wasn't prepared to just cancel my husbands insurance with them, as quite frankly I lost all confidence in them and wanted nothing more to do with them.”

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Posted 8 years ago

“Really disappointed to have had a quote treble over the phone compared to online because I simply asked my old insurance company to come and inspect storm damage. I chose to have the work carried out away from the insurance company and had the case closed. I walked away from them with a proof of no claims bonus yet admiral are still saying I had an intent to claim. So a premium goes up by £285 because I didn't claim! Where is the sense in that?”

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Posted 8 years ago

“Appalling , very misleading about what their insurance is. They expect you to do the work for them whilst trying to get you sign up and pay for additional services of some third party instead of getting on and dealing with your "no fault" claim . Avoid Admiral at at costs.”

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Posted 8 years ago

“What went right with admiral, nothing, paying over 350 a year for contents insurance alone, have never claimed in my life, when I do need to claim I am not covered due to reciepts been in ex partners name, items that other people have bought you or Christmas present etc are not covered, as I am not at fianical loss, please stay clear they try to find every way possible to not pay. Shame on you admiral.”

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Posted 8 years ago

“Disgracefully auto-renew policy without warning then charge excessive fees. Avoid.”

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Posted 8 years ago

“After two years of ncd with them, they doubled the renewal for 3rd year. Therefore i moved to another provider”

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Posted 8 years ago

“Nightmare customer service. When I reported the accident, they didn't open my file with all information and picture, until I chased them to update me. The accident was not my fault, but they are not updating you, giving you the wrong information, they say, they can recall the call, etc. They said, I have to deal with third company about the excess, even their website something else and I was told on the phone something else, but apparently they can't find the call, even they record all calls. PLEASE AVOID THIS COMPANY. SO MUCH STRESS. THEY DO NOT PROTECT THEIR CUSTOMERS!!!!”

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Posted 8 years ago

“It went wrong when they ripped me off for cancelling my policy I had to because my car failed and didn't work so needed a new car they wouldn't transfer the policy without charging extra and decided that an extra £150 just to cancel it early was acceptable it's not my fault that they won't be any help in changing it but I have to pay for it, I also had to wait until a direct debit went out before we cancelled it so all in all a pain in the neck and wouldn't recommend them at all”

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Posted 8 years ago

“I want to review the review, your website, supposedly trustworthy. I had been a customer of admiral, till they blackmail me for uninsured car, which is parked in a private land. Admiral insurance also forcefully tried to use my credit card details to insure it, eventhough I said on phone DO NOT TOUCH MY CARD DETAILS. I can see through the reviews that many of of them fake, and they even use the same name for the other insurance companies reviews.”

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Posted 8 years ago

“A driver claimed that we had gone into the back of him in slow moving traffic. This was not true. Even the person inspecting our vehicle said there was no damage and therefore there could not have been any contact. The other driver claimed£25,000 for whiplash and damage to his car. Admiral paid out 2k just to avoid a court case and then it was put down as an at fault claim and we lost our no claims bonus. They are only thinking of themselves not the people who insure. Now our premiums when we went to other companies have gone up because we have lost their no claims bonus and there is an at fault claim on our record even though we haven't done anything wrong and Admiral are just trying to save themselves money. A charlatan company.”

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Posted 8 years ago

Admiral is rated 2.6 based on 1,709 reviews