“Emergency with boiler 3 days ago an they still haven’t been in touch with the heating supplier to authorise the payment for a valve to be replaced!!
5 desperate phone calls in 1 day and they still haven’t managed to arrange a time to have my boiler fixed. No hot water or heating and it’s absolutely freezing!”
“No contact from them regarding a claim that had been put in from December 2018. When phoned up was greeted by a rude woman. Who had an attitude and was very harsh when she asked for my registration number as she never heard it. She then was giggling with other staff whilst on the phone with me. She then was speaking to me like i was a child when asking me why i had called. I asked if i could speak to another member of staff she said no one was available. I had to hang up. Really disappointed and disgusted with her behaviour.”
“They have now rang our business 30+ times. We've asked to be taken off their list but nothing has been done. Even if we were wanting a new insurer, there is no way we'd go with them.”
“I do not have another 41 mins to hang on the phone listening to how great you are, just to be hung up on as soon as it started ringing.
If anyone reading this is contemplating suicide and just needs an extra nudge, just ring AXA claims line.
Good luck”
“By far the worst insurance company I have dealt with in over forty years of driving. It has taken over 2.5 years to deal with a no fault claim and I am still awaiting a refund for paying extra for my last two renewals due to their incompetence at dealing with my claim. Redefining standards they have surely achieved, but not in a good way. If you want to be kept on hold in excess of an hour, listen to numerous automated options then given bad or conflicting advice, not kept up date, have to fight for everything use AXA.”
“I called claims department to get an update of a non fault accident against one of their insured drivers everytime i call im waiting atleast 45-60 mins before an answer. Today i was speaking to nikita davis and got nothing but attitude of her and wouldnt answer one of the questions i was asking her i asked her to transfer me to complaints department and she just hung up on me! Cant be bothered to call back cause of waiting times!”
“I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!”
“Had an accident which wasn’t my fault.. Axa handled the claim so badly it’s appalling. Their customer service is shocking and nobody wants to actually help. Had to constantly ring up to get updates on my car etc and felt like I did it all myself.
Will never take out any type of policy again with Axa-avoid at all costs!”
“My insurance was sorted for me so quick, has I needed my car for my fully disabled daughter. Who had now gone through a 8hour hip operation, so THANK YOU. from me and my daughter..you took a lot of stress ov me”
“Good price for my vehicle insurance but they refused to provide letter confirming my no-claims as a named driver. They claim that they only provide such letter for main driver. Apparently this is their policy.
Would keep away if you are trying to earn some no-claims as a named driver.”
“Just went to make a claim with AXA for a cancelled trip and apart from having to wait 4 weeks just for a response after chasing them they have had us jumping through hoops for a small claim which i have ended up having to give up on, have been with them for over a decade with only 1 claim for hospitilization in Canada 3 years ago, again a painful experience claiming back medical expenses then too, as my annual insurance is part of a Lloyds bank package deal, I am now not just looking to move my insurance but am also looking to move my business to a different bank as the travel policy is not worth the paper it is written on, therefore beware if your insurance is backed by AXA!!”
“Having had to make two claims was easily dealt with however there was a distinct lack of communication from them, which led to me running up my mobile phone bill trying to contact them.”
