“By far the worst insurance company I have dealt with in over forty years of driving. It has taken over 2.5 years to deal with a no fault claim and I am still awaiting a refund for paying extra for my last two renewals due to their incompetence at dealing with my claim. Redefining standards they have surely achieved, but not in a good way. If you want to be kept on hold in excess of an hour, listen to numerous automated options then given bad or conflicting advice, not kept up date, have to fight for everything use AXA.”
“I called claims department to get an update of a non fault accident against one of their insured drivers everytime i call im waiting atleast 45-60 mins before an answer. Today i was speaking to nikita davis and got nothing but attitude of her and wouldnt answer one of the questions i was asking her i asked her to transfer me to complaints department and she just hung up on me! Cant be bothered to call back cause of waiting times!”
“I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!”
“Had an accident which wasn’t my fault.. Axa handled the claim so badly it’s appalling. Their customer service is shocking and nobody wants to actually help. Had to constantly ring up to get updates on my car etc and felt like I did it all myself.
Will never take out any type of policy again with Axa-avoid at all costs!”
“My insurance was sorted for me so quick, has I needed my car for my fully disabled daughter. Who had now gone through a 8hour hip operation, so THANK YOU. from me and my daughter..you took a lot of stress ov me”
“Good price for my vehicle insurance but they refused to provide letter confirming my no-claims as a named driver. They claim that they only provide such letter for main driver. Apparently this is their policy.
Would keep away if you are trying to earn some no-claims as a named driver.”
“Just went to make a claim with AXA for a cancelled trip and apart from having to wait 4 weeks just for a response after chasing them they have had us jumping through hoops for a small claim which i have ended up having to give up on, have been with them for over a decade with only 1 claim for hospitilization in Canada 3 years ago, again a painful experience claiming back medical expenses then too, as my annual insurance is part of a Lloyds bank package deal, I am now not just looking to move my insurance but am also looking to move my business to a different bank as the travel policy is not worth the paper it is written on, therefore beware if your insurance is backed by AXA!!”
“Having had to make two claims was easily dealt with however there was a distinct lack of communication from them, which led to me running up my mobile phone bill trying to contact them.”
“This travel insurance is the worst thing EVER. You would be better off chopping your arm off in a travel emergency than using AXA. They A) give you misleading and incorrect advice from the outset. B) bounce you around for months C) do everything humanly possible to avoid paying you out D) conflicting information depending on who you speak to
They are the definition of corporate greed and companies trying to screw hard working people so they can make profit.
The worst company ever, putting us into a difficult financial position thanks to their slack behaviour.”
“Great company and customer service, always happy to help and is amazing how easy you can change everything online without having to call them every time.”
“I must admit axa is the worst insurance company in north ireland , I just can't believe the lies I was told , and went you ask any questions they our just ingore and told they dont no any answer I put a complain in again one of there employee and it has just been blanked surely there is something that I can do about it, your policy is not worth anything to you our them all they want is your money, I was not ask one question about the accident I had, but was told 21 weeks later they were not paying out after Being told it was settle 7 day early please don't use this company”
“AXA were very good and I wanted to stay with them however my renewal for my car was £150 more then last year and £220 more then the cheapest for the same service. When will the insurance companys play fair with us customers and stop making us change every year or so”
