AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.35

2.4 Rating 1,134 Reviews

34 %

of reviewers recommend AXA Insurance

Company Reviews

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Metrics

2.4

Based on 1,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 8th November 2025

Anonymous

Anonymous // 01/01/2019

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“I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!”

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Posted 6 years ago

“Charging a customer too much for no reason. Company wants to make extra money any which way they can.”

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Posted 6 years ago

“Had an accident which wasn’t my fault.. Axa handled the claim so badly it’s appalling. Their customer service is shocking and nobody wants to actually help. Had to constantly ring up to get updates on my car etc and felt like I did it all myself. Will never take out any type of policy again with Axa-avoid at all costs!”

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Posted 6 years ago

“A friend has had to cancel holiday as cancer has returned after 6 years. Axa will not refund as it is secondary cancer. Disgusting treatment!”

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Posted 6 years ago

“My insurance was sorted for me so quick, has I needed my car for my fully disabled daughter. Who had now gone through a 8hour hip operation, so THANK YOU. from me and my daughter..you took a lot of stress ov me”

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Posted 6 years ago

“Good price for my vehicle insurance but they refused to provide letter confirming my no-claims as a named driver. They claim that they only provide such letter for main driver. Apparently this is their policy. Would keep away if you are trying to earn some no-claims as a named driver.”

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Posted 6 years ago

“easy to use website, speedy service and excellent communications.”

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Posted 6 years ago

“Just went to make a claim with AXA for a cancelled trip and apart from having to wait 4 weeks just for a response after chasing them they have had us jumping through hoops for a small claim which i have ended up having to give up on, have been with them for over a decade with only 1 claim for hospitilization in Canada 3 years ago, again a painful experience claiming back medical expenses then too, as my annual insurance is part of a Lloyds bank package deal, I am now not just looking to move my insurance but am also looking to move my business to a different bank as the travel policy is not worth the paper it is written on, therefore beware if your insurance is backed by AXA!!”

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Posted 6 years ago

“Having had to make two claims was easily dealt with however there was a distinct lack of communication from them, which led to me running up my mobile phone bill trying to contact them.”

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Posted 6 years ago

“Easy to use and quick response for car quotes for monthly or annually payments”

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Posted 6 years ago

“Too expensive”

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Posted 6 years ago

“This travel insurance is the worst thing EVER. You would be better off chopping your arm off in a travel emergency than using AXA. They A) give you misleading and incorrect advice from the outset. B) bounce you around for months C) do everything humanly possible to avoid paying you out D) conflicting information depending on who you speak to They are the definition of corporate greed and companies trying to screw hard working people so they can make profit. The worst company ever, putting us into a difficult financial position thanks to their slack behaviour.”

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Posted 6 years ago

“Great company and customer service, always happy to help and is amazing how easy you can change everything online without having to call them every time.”

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Posted 6 years ago

“Very happy with the rates”

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Posted 6 years ago

“Easy to complete forms”

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Posted 6 years ago

“I must admit axa is the worst insurance company in north ireland , I just can't believe the lies I was told , and went you ask any questions they our just ingore and told they dont no any answer I put a complain in again one of there employee and it has just been blanked surely there is something that I can do about it, your policy is not worth anything to you our them all they want is your money, I was not ask one question about the accident I had, but was told 21 weeks later they were not paying out after Being told it was settle 7 day early please don't use this company”

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Posted 6 years ago

“AXA were very good and I wanted to stay with them however my renewal for my car was £150 more then last year and £220 more then the cheapest for the same service. When will the insurance companys play fair with us customers and stop making us change every year or so”

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Posted 6 years ago

“I had a car insurance with them and is very good company”

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Posted 6 years ago

“Competitive premium and dealt with a recent claim quickly & efficiently”

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Posted 6 years ago

“Just had to make a claim and axa made it so easy all sorted in 7 days , well done axa”

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Posted 6 years ago

AXA Insurance is rated 2.4 based on 1,134 reviews