“I lost 40% of my money as I invested in AXA. They said that after 5 years you will gain 25% of your investment but its actually a scam. After 5 years, you will be getting the remaining balance from your principal which is 60% of the total amount you invested. Resulting to 40% lost. So i do not recommend AXA 👎”
“I had a very recent incident ,I went to my regular GP while having a flue with fever and body pain .i was told axa cancelled the network from there list .when I called axa they said they had some issue with the clinic and I have to pay in full or find another doctor to deal with .there was no notification shared with me that this network was taken out and this is my GP from last 7 yrs .no humanitarian or timely help .only business and big claims ..very disappointed ,I will
Not renew next time as well ask my company to change the network .”
“"My experience with AXA has been deeply disappointing and frustrating. Before opening and signing the policy in 2023, an AXA employee explicitly confirmed that after 24 months, I would at least receive the amount I paid, with only a 15% deduction from the profit. In 2025, prior to cancellation, a second AXA employee reaffirmed the same information and even estimated that I would receive approximately 110,000 EGP. Both employees provided consistent assurances, which gave me confidence in the policy.
However, upon cancellation after 24 months, I received only 43,000 EGP—a significant discrepancy that contradicts the assurances I was given. This feels like a clear case of fraud.
I purchased a 5-year life insurance policy in February 2023 and canceled it in January 2025 with a 15% penalty as per the policy terms. Despite the cancellation being processed weeks ago, the promised refund has not been credited to my CIB account. Repeated attempts to follow up with AXA have been met with poor customer service and constant redirection.
I was introduced to AXA by CIB, which served as a mediator and strongly encouraged me to use AXA’s services. I hold both AXA and CIB accountable for the lack of professionalism and transparency.
I am pursuing legal action and intend to escalate the matter through public channels, including the media. I strongly advise others to exercise extreme caution when dealing with AXA."”
