AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,057 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,057 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices but they will give you a hard time. The online changes you do are not been processed.”

Helpful Report

Posted 2 years ago

“We are still stuck at the side of the road 33 hours after reporting our breakdown to axa. Phone calls not returned, Axa suck.”

Helpful Report

Posted 2 years ago

“This says it all. Two years of stress and sleepless nights for my complaint and thus claim to be fully upheld and still AXA ignore everything...even the Financial Ombudsman! Hello, I take this opportunity to confirm that my offer has expired. I take this opportunity to remind you that you are bound by the terms of the Final Decision made-out by the Ombudsman. I require payment of the full balance no later than noon Friday 13 August 2021. If AXA does not pay the full balance by the said date then I will commence legal action. AXA will be liable for my costs, fees and any other court fees thereto. I also require from the AXA CEO a full and complete apology for your utterly atrocious, dispicable and totally unprofessional conduct. Thank you.”

Helpful Report

Posted 2 years ago

“Asking for refund they say no.i didn't use the service still no refund. Don't book here.”

Helpful Report

Posted 2 years ago

“WORST POSSIBLE CHOICE for insurance for ANY COMPANY. You make the life of patients hell. You cut off coverage for prescription in the middle of a treatment. Each visit to the doctor requires minimum 3 hours to get approval. WORST HEALTH INSURANCE EVER”

Helpful Report

Posted 2 years ago

“Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on Internet plus no hood customer service.never again. AXA enjoy my money fake company”

Helpful Report

Posted 2 years ago

“Καλησπέρα σας, πελάτης της AXA στις 16/06/2021 προκάλεσε ολική καταστροφή στο αυτοκίνητο μου.Ανοίχτε φάκελος ζημιάς με αριθμό 200293132 διακανονιστής της ασφαλιστικής σας απέρριπτε επί μια εβδομάδα το αίματα της ασφαλιστικής μου με αιτία "'Ελλειψη Δήλωσης"(φαίνεται στο screenshot). Αφού επί μια εβδομάδα τον παρακάλούσα κυριολεκτικά να δει το θέμα μου ανέφερε "α τελικά υπάρχει δήλωση πάτησα αποδοχή, από εδώ και πέρα μιλάς με την ασφαλιστική σου ".Κάτι που δείχνει πώς δεν είχε ασχοληθεί ούτε στο ελάχιστο με την υπόθεση καθώς το αίτημα πήγε στην ασφαλιστική του διότι η ζημιά έχει υπερβεί τα 6.500 ευρώ το όριο φιλικού διακανονισμού.Όταν του το ανέφερα για 100στι φορά μου είπε επί λέξη "δεν το γνώριζα δεν μου το είπε κανείς θα αποζημιώσω τότε"(να σημειώσω ότι η διακανονίστρια μου από την allianz μου κοινοποιήσε τα emails που του εξηγούσε με σαφήνεια την υπόθεση, προφανώς και δεν είχε διαβάσει καν)”

Helpful Report

Posted 2 years ago

“Save yourself and chose a company that can actually help when in need. I chose AXA breakdown cover due to the largely positive reviews, cost and lower average time frame for assistance compared to others. I can assure you when I needed assistance this was not the case: a lack of care, no accountability and a +3 hour wait on the roadside in 25 degree heat. I will be recommending people (as many as I can) to steer clear and if you are reading this please consider other options!! I am convinced that the first person I spoke to forgot to chase things up which left us roadside for hours waiting for updates and received pitiful texts to say they will be here within 45mins... which they didn’t. After It became ridiculous I called again to speak with someone (tried a few times and was on hold for over 5-10 mins). If you think the car was totalled you couldn’t be more wrong, the tyre blew out and they said the only way to get us home is to take the car to a compound overnight and to wait for a taxi to come (25 degree heat) and by this time it was getting to the evening and added another hour on. Following this the car was due to arrive the following day, Monday and it is currently Wednesday afternoon and it is still yet to arrive at my home with the apology because it was ‘busy’. Steer clear!”

Helpful Report

Posted 2 years ago

“I took AXA insurance for a move between Dubai and Geneva. We had damaged items and damage to our car. It was an awful experience AXA uses brokers that offer you very small amounts starting at 10-20% of the value of thing broken. It took 8 months to resolve and dozens of emails. I filed a complain with AXA on their site they never replied. In the end you cannot do anything. For 2000 USD damage to my car axe paid 380 USD for our household items the paid about 30% of the value to replace broken items. I will not use them again. It was really time consuming and depressing process.”

Helpful Report

Posted 2 years ago

“Do not go with this company at all… Do not go with this company at all cost.. disgusting I have 2 years no claims drive 3.5 tonne vans have a golf 1.4 tsi on it what has died got another car they will happily temp cover it but won’t swap it over saying due to age but when I 1st past 2 years ago got a gti and can get insured on that spoke to the manager to say cancel the policy they will wave the cancellation fee when I stated my car is dead been on the garage 3 months don’t know when it’s back.. advised just to cancel loose all deposit and monthly fees and take out a new policy doesn’t state in terms and conditions advising can’t swap cars so now over £700 out of pocket for 3 months!! When not even drove the car and then pay on top another £100+ just to temp cover until my car is fixed… will definitely never go back to this company the discriminate you take your money and won’t swap your car over if the old one has died… manager stated to me they are not obligated to cover another car!!”

Helpful Report

Posted 2 years ago

“AXA ITS REALLY POOR INSURANCE I PAID MORE THAN AED4,000 WHEN EVER I AM USING THE INSURANCE IS NOT COVERED ONLY COVERING PART OF MEDICINE AND DR VISIT AND ALWAYS TAKING THE TIME FOR APPROVAL OF MEDICINE AND 1 TO 4 HOURS FOR OTHER REQUIREMENT”

Helpful Report

Posted 3 years ago

“Accident was reported more then 2 months ago, still waiting for the repairs. Claim was straight forward but it is taking way too long plus rude customer service. Waste of time and money. I'm really really disappointed with the customer service, one of the worst experience and wouldn't recommend anyone to take insurance with AXA”

Helpful Report

Posted 3 years ago

“I came to the school where I was s teacher, and a little millennial girl signed me up for a 401k. Once she had my account, I never got any other follow-ups or heard from her again until I was finally able to reach her by phone. After asking her my investment question, her answer was: "oh whatever you think." What a joke of an agent--and a company. I rolled my account to their competitor; been totally pleased.”

Helpful Report

Posted 3 years ago

“It is the worst insurance company. Your claim will stuck there for more than a month and no feedback from the officer who is reviewing your claim. Their website is buggy and you cant even do any complain to them. They only good in keep trying to get contract signed by corporation to bring in revenue to them with mediocre services that is aligned to the contract.”

Helpful Report

Posted 3 years ago

“I've been dealing with insurance companies all my life and this was the first time I opted for Axa falling for their sales guy. This is the worst experience in my life from an insurance company. Their only objective is to reject your claim at any cost. I was asked by the doctor to undergo surgery for a medical condition which I didn't know I was having although this started developing 2 yrs ago as per medical reports. They rejected the claim saying this is undeclared pre existing condition. Now I have to 11000 aed to do the surgery. If there was an option to rate them zero I would've done that. worst experience ever”

Helpful Report

Posted 3 years ago

“Never again. Wasted money for nonexistent cover. This company keeps using some misleading names (Catlin, even though it stopped using that name in 2018). When you need to claim, they will make their utmost to never pay you. It seems like all that they are doing, is twist their words only to not pay you. People, there are lots of good insurers that are genuine and will protect you, but not this one. I was a victim and I'd like to inform you all about it.”

Helpful Report

Posted 3 years ago

“Axa stinks. Once they had my account, they disappeared. I am a professional educated person, but the prissy little girl assinged as my "agent" was worthless. Rolled my money into National Life Group and have excellent service and advice.”

Helpful Report

Posted 3 years ago

“A horrible administrative process leading to costs. Can not recommend it to anyone unless you like to be sent from one desk to the other without any results.”

Helpful Report

Posted 3 years ago

“I recently bought a flight from esky for my family and myself as well as the travel insurance (cost = 10% of cost trip) by Axa advertised as covering cancellation for any given reason, also Covid. 3 days before the trip due to new restricitions we cancelled and asked a refund from the insurance company Axa, only to hear that in small letters in the contract is stated that cancellation due to pandemic is not covered. However in BIG letters in the advertisement was stated that it was covered. Numerous emails back and forward to esky and Axa resulted in Axa blaming esky (because the ad was placed on the website of esky) and esky blaming Axa because they don´t refund. as a result we lost the money from the trip as well as the insurance which was 100% useless. Very dishonoust conduct from esky as well as Axa.”

Helpful Report

Posted 3 years ago

“Tried to tell me a cheapest version of Jeep Grand Cherokee was the same as the premium version. I had a Summit and they were saying a limited was the same when it came to paying out for like for like when you wrote of my car for a few small scratches on the front. Either they were hoping I was someone who knew very little about Cars or the engineer handling the offer was incompetent. In either case both are not acceptable. Cheapest price for 2014 Jeep Grand Cherokee Limited is roughly £16,500 and cheapest Jeep Grand Cherokee Summit is £19,000. They offered around £16,000 and then sent links to a Limited Jeep.”

Helpful Report

Posted 3 years ago

AXA Insurance is rated 2.4 based on 1,057 reviews