“I had a very recent incident ,I went to my regular GP while having a flue with fever and body pain .i was told axa cancelled the network from there list .when I called axa they said they had some issue with the clinic and I have to pay in full or find another doctor to deal with .there was no notification shared with me that this network was taken out and this is my GP from last 7 yrs .no humanitarian or timely help .only business and big claims ..very disappointed ,I will
Not renew next time as well ask my company to change the network .”
“"My experience with AXA has been deeply disappointing and frustrating. Before opening and signing the policy in 2023, an AXA employee explicitly confirmed that after 24 months, I would at least receive the amount I paid, with only a 15% deduction from the profit. In 2025, prior to cancellation, a second AXA employee reaffirmed the same information and even estimated that I would receive approximately 110,000 EGP. Both employees provided consistent assurances, which gave me confidence in the policy.
However, upon cancellation after 24 months, I received only 43,000 EGP—a significant discrepancy that contradicts the assurances I was given. This feels like a clear case of fraud.
I purchased a 5-year life insurance policy in February 2023 and canceled it in January 2025 with a 15% penalty as per the policy terms. Despite the cancellation being processed weeks ago, the promised refund has not been credited to my CIB account. Repeated attempts to follow up with AXA have been met with poor customer service and constant redirection.
I was introduced to AXA by CIB, which served as a mediator and strongly encouraged me to use AXA’s services. I hold both AXA and CIB accountable for the lack of professionalism and transparency.
I am pursuing legal action and intend to escalate the matter through public channels, including the media. I strongly advise others to exercise extreme caution when dealing with AXA."”
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“Absolutely useless. The accident I had was to my car alone, and unavoidable (a deer jumped in front of my car, swerve or emergency brake would have caused a multi-car collision). Claims advisors treat you like a felon, AXA and Vizion (the repair network) pass you between each other as no one wants to help. Stuck with no car, no help and a huge bill. Avoid AXA at all costs - Insurance companies are awful, but they've taken useless to a whole new level.”
“Agent said if I put my money in variable annuity,said I could take 5% per year and never touch my invested funds, was taking 2,200per month,got a call from agent said need to drop it to 1,800,next year he called said need to drop it to $1,400, next year got a call ,said drop it to $1,200 per month. Called Tn AXA manager, demanded a different agent. I lost all the interest plus $150,000 of original amount I invested. AXA was charging,7.25% per year in fees to handle annuity. Original agent said that acct based on Dow , During a 5 year period market up 31%, so I was taking 5%,and AXA 7.25=12.25%,when I confronted AXA about this, they saidy acct was based on tbills and foreign markets. Record every thing and take witnesses with you if you work with this company”
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