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AXA Insurance Reviews

2.4 Rating 1,057 Reviews
36 %
of reviewers recommend AXA Insurance
Company Reviews Questions Metrics
2.4
Based on 1,057 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 4th October 2022
Ronnie McBride
AXA Insurance 1 star review on 14th March 2022
Ahmed Gharib
AXA Insurance 1 star review on 19th April 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jannice
Verified Reviewer
“Excellent premium. Great level of cover. Thanks.”
Helpful Report
Posted 7 years ago
Viren
Verified Reviewer
“My claim handler and dealing with AXA regarding the theft of my car has been handled with great care and affection. AXA have been great and so has Samantha and her team. I have recommended AXA to my friends, family and work colleagues. I had my courtesy car the same day, my claim was dealt with within two weeks and made a very stressful situation for myself as easy as can be, I look forward to renewing with AXA in September ( depending on quote of course) and working with them in the future. Thanks Team!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Policy was what I wanted, competitively priced and offers a money back incentive. Hopefully the renewal will be equally competitive.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Buyer
“The policy was easy to arrange and good value”
Helpful Report
(Car Insurance) - Posted 7 years ago
Christine
Verified Buyer
“I have been unfortunate to have made 2 claims during this year and Axa have been very helpful and supportive during difficult times. I would definitely recommend them for their customer service.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Alan
Verified Buyer
“I was very pleased with the online service”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Buyer
“Policy easy to buy”
Helpful Report
(Car Insurance) - Posted 7 years ago
David John
Verified Buyer
“service was excellent when I up graded”
Helpful Report
(Car Insurance) - Posted 8 years ago
Daniel
Verified Buyer
“the best one in UK”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“been very happy with everything over the last year. will be insuring my car with AXA for the next year.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Steven
Verified Buyer
“Brilliant quick with all issues and honest about all extra charges that may apply will always offer a cheaper or free way around when amending documents great company all in all”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anelise
Verified Buyer
“Buying the policy online was hassle free”
Helpful Report
(Car Insurance) - Posted 8 years ago
Stephen Astley
Unverified Reviewer
“I called them yesterday as my current insurance company all be it impeccable did put my insurance up by £200. They also advised me my Dash Cam could take me off cover. I spoke with AXA who were very helpful and a lady called Lizzie agreed to call me back at 11am today which she did. I'm now only going to be paying £21.27 a month for 10 months. Well done AXA you stole me away from my current insurer purely on their price. Sorry KWIKFIT INSURANCE, maybe next year hey? Thanks AXA”
Helpful Report
Posted 8 years ago
Amanda
Verified Buyer
“I have found the web site to be easy to navigate and retrieve any information I require.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“100% happy”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“I found no problems with getting the insurance I required”
Helpful Report
(Car Insurance) - Posted 8 years ago
Dennis
Verified Buyer
“Everything was made easy for me. Spoke to real person on phone when needed someone and she was jolly and helpful to deal with. No reservations about recommending firm to others. May have got them on particularly good day, but didn't believe so at time. More than half way through year and still no reason to change mind.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“This was the first time I have dealt with AXA for my car insurance, and I found them very helpful in every way.”
Helpful Report
(Car Insurance) - Posted 8 years ago
David
Verified Buyer
“found it very easy to take out my ins the people on the phone made it very easy and understandable.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“overall a very good experience”
Helpful Report
(Car Insurance) - Posted 8 years ago
AXA Insurance is rated 2.4 based on 1,057 reviews
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