AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,051 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 22nd April 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had my home burgled and consequently put a claim into AXA, from my first contact with them they were superb and helpful. They were quick to organise a company to secure my property and the rest of the claim continued in the same way. Like most people I took out my building and contents insurance assuming I would not be needing it, how wrong I was. A dreadful event was made less painful by there helpful staff. Superb customer care, would and have recommended them to all.”

Helpful Report

Posted 8 years ago

“My wife and myself recently suffered a family bereavement whilst on a cruise and submitted a claim for curtailment of holiday and expenses incurred to return home. We cannot praise AXA highly enough and compliment them on their staff. We were dealt with courteously, compassionately and with empathy at such a traumatic time for the family. David Rees.”

Helpful Report

Posted 8 years ago

“I got my car insurance renewal through, £70 more than last year, up to £450. Immediately I got annoyed and searched for hours online for cheaper deals. No such luck, cheapest on all the comparisons was £100 more than the renewal price! The average was around £1200 so obviously I let auto renew take over! Been with the company for 3 years now and they have continued to be the cheapest! No complaints here.”

Helpful Report

Posted 8 years ago

“I had an accident on 5th November 2016. Axa were extremely helpful from the very beginning. They kept me informed of each stage of the process including providing a courtesy car and explaining how the system worked. The only gripe I have is that on the two occasions that I telephoned them I waited 20-25 minutes before being able to speak to an Agent. This was both in respect of the initial claim call and the subsequent telephone call. Other than this they were brilliant and I would recommend them.”

Helpful Report

Posted 8 years ago

“After my last review stating that I had been overcharged a very lovely advisior rang me and with proof of orginal quote he was able to help me in getting a refund. Very pleased with the way it was dealt with a very helpful advisior even better now that I will get the refund .”

Helpful Report

Posted 8 years ago

“Involved in a car accident on 26 May 2016 with an AXA customer.The help I received from an AXA representative in Belfast was more than I could possibly have expected. Thank you Gregory McCann”

Helpful Report

Posted 8 years ago

“Excellent premium. Great level of cover. Thanks.”

Helpful Report

Posted 8 years ago

“My claim handler and dealing with AXA regarding the theft of my car has been handled with great care and affection. AXA have been great and so has Samantha and her team. I have recommended AXA to my friends, family and work colleagues. I had my courtesy car the same day, my claim was dealt with within two weeks and made a very stressful situation for myself as easy as can be, I look forward to renewing with AXA in September ( depending on quote of course) and working with them in the future. Thanks Team!”

Helpful Report

Posted 8 years ago

“Policy was what I wanted, competitively priced and offers a money back incentive. Hopefully the renewal will be equally competitive.”

Helpful Report