Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.12

4.1 Rating 2,198 Reviews

79 %

of reviewers recommend Budget Insurance

Company Reviews

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4.1

Based on 2,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhelpful when I wanted to change vehicle 4 months through policy. Lots of miss advice given! Staff training needs to be given! They told me the company they insured me with wouldn’t insure the new vehicle didn’t give reason just said I had to cancel policy with a £45 cancellation fees. Then take out another policy for 12 months which was over £300 found another company that had more on its policy for £186. Told cancellation fee would now be £45 plus £21 money outstanding on policy, received an email 4 days after cancellation with outstanding balance £66 said if not paid within 7 days it would be passed on to the dept collectors. Phoned today to pay and now told the outstanding charge is £105. The original insurance for the year was around £170. I’ve already paid £84 for 4 months + now the £105 cost more for the 4 months than a full year! Do not use this company if you are thinking of changing your car mid way through the year! Wish I had stayed with HALIFAX insurance who have been amazing! Lesson learned don’t go with an insurance company to save an initial £20 cheaper on renewal! Worst experience and now £105 less in my bank account!!! I was told by Yasmin customer service she would have to listen through the other callers telephone calls to see if I was lying about the information I was given amount the amount I owed. Will never use this company again worst experience ever received!!! 😡”

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Posted 1 year ago

“Great Service!!!!”

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Posted 1 year ago

“Great price and customer service was excellent”

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Posted 1 year ago

“Automated renewal. Went smoothly. What mor can I say?”

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Posted 1 year ago

“Renewal was simple and easy to understand”

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Posted 1 year ago

“Wife and myself in car crash before Christmas, driver of transit going the wrong way on a dual carriageway (see photo). Daughter contacted company on my behalf as I was hospitalised. Apart from giving a case number nothing else. When able to follow up the following March, the experience from then until now as case not resolved is extremely disappointing. Apart from the underwriters and solicitor who have been very helpful (hence the two stars) the other draw a zero; that also includes the police as well. Its' all down to communication, keeping me in loop. For example in my account there's a space for showing active cases - on mine it's blank! I have to contact either by email or phone. It would be nice if someone contacted me even to say there's no progress. My wife and myself are still recovering the effects of the crash and me from two ops to rebuild my right elbow. I know cases of this sort take time, but being left in the dark doesn't help.”

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Posted 1 year ago

“Easy to use. This is my 3rd yèar with Budget Insurance. Very competitive premium. I've never had to contact Budget with a claim so unable to comment on service.”

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Posted 1 year ago

“under standing try to get you the best deal”

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Posted 1 year ago

“Easy to set up the policy. I am now on my 2nd year with Budget . Fingers crossed that I won't need them over this next year,but if I do I hope that they will be easy to deal with .”

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Posted 1 year ago

“Easy to set up the policy. I am now on my 2nd year with Budget . Fingers crossed that I won't need them over this next year,but if I do I hope that they will be easy to deal with .”

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Posted 1 year ago

“renewal price was not too bad compared to others”

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Posted 1 year ago

“You doubled my insurance for no reason not had a claim got another years no claims but it's gone up £500 for no reason I no insurances go up but that's ridiculous not happy”

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Posted 1 year ago

“10****** professional”

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Posted 1 year ago

“Very happy with the service and the ease of building up your level of insurance throughout on their website. Very happy to be a customer too.”

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Posted 1 year ago

“Renewal was automatically with an increae on the premium I did want to alter the details but i was quoted a large admin fee. I'll most probably be locked in as the email reminder was missed or not received.”

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Posted 1 year ago

“We will never use Budget again. After offering my own car insurance to the worker, he said that he did not need it and proceeded to charge me over $250 for their insurance. Our car was filthy, sticky, and smelled. We paid over twice as much as everyone else who rented a car on our family vacation. When we called to complain afterwards we had to call several times before talking to anyone about our concerns.”

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Posted 1 year ago

“When it came to renewal Budget was not the cheapest but was comparable with most other leading insurers. After phone call I got a small discount.of original quote. Not needed to claim so far but found Budget easy to talk to so I am happy so far.”

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Posted 1 year ago

“It is working very well for me, and has done for a few years now. So i am very happy with it as i think its very fair for me.”

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Posted 1 year ago

“Very helpful when it came to renewing time”

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Posted 1 year ago

“I’m very happy being with Budget Insurance they have been very helpful to me and keep me informed about what is happening certainly 5 star service”

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Posted 1 year ago

Budget Insurance is rated 4.1 based on 2,198 reviews