Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,029 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only experience is this and last years car insurance with Budget. Had no problems but of course "proof of the pudding" is when you come to make a claim I suppose. The actual carrying out was quite straight forward and was quite relieved with that as a prior outfit was hard work. So much so that I stayed with them for a second year. Nuff said !”

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Posted 3 years ago

“Lower premium than last year, straightforward and excellent value service”

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Posted 3 years ago

“Good service, good price”

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Posted 3 years ago

“So helpful on phone and explain everything and great price insurance”

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Posted 3 years ago

“Does exactly what it does on the tin. Not a rip off insurer very good prices.”

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Posted 3 years ago

“First class customer service”

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Posted 3 years ago

“For the last 3 yrs have successfully negotiated lower renewal premiums - all of which were less than quotes from other on-line insurers.”

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Posted 3 years ago

“Looks after me price wise with my car insurance”

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Posted 3 years ago

“Great price and good service as always”

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Posted 3 years ago

“Excellent service, great and attractive insurance quotation, Very pleased and great cover.”

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Posted 3 years ago

“If you value customer service, respect, time, value, efficiency, trust, honesty & satisfaction then this isn’t the company for you…. When my vehicle was parked up someone crashed into it & left details on the windscreen admitting liability, on reporting the accident to budget I was told if I didn’t have an exact time of incident (I wasn’t there when it happened) then there was nothing they could do, I asked for it to be looked into & heard nothing back. I then had someone else crash into my van when I was in the vehicle parked up, budget told me it was the other drivers fault & they would be held responsible, this was around 6 months ago, to date I’ve had very little communication or updates, I’ve had to repeatedly chase them for updates or to authorise repairs for the garage to book me in, nobody can find my claim on the system as it hadn’t been handled properly, I’ve been reassured my courtesy van would be read for when my vehicle goes in for repairs (tomorrow) & to phone the day before (today) I’ve been on hold for over 1 hour this morning to get through, they transferred the call 4 times then cut me off. I phoned back later, was on hold for 1 hour then spoke to someone who told me they knew nothing about a vehicle, they transferred me to another Dept 40 mins later where I was on hold before being cut off again by someone. I’d asked them to contact me if I got cut off & they told me they would do just that. It’s now 5:21pm, I’ve had no calls/emails etc to update me on the courtesy vehicle so I’m now no further forward. Without a doubt the worst insurance company I’ve ever dealt with & I deal with them on a daily basis for work. save yourself the stress & go with anyone but them.”

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Posted 3 years ago

“Good price and excellent customer service”

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Posted 3 years ago

“Good price and very good service well pleased I think it was Vicky I spoke to very polite nothing to much.”

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Posted 3 years ago

“No fuss. Easy to deal with.”

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Posted 3 years ago

“Great value and easy renewal process”

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Posted 3 years ago

“Easy to deal with, straightforward at renewal and best price quoted, what's not to like?”

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Posted 3 years ago

“Nice and easy with no hidden charges should you need to claim. Very prompt sevice.”

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Posted 3 years ago

“It's cheaper”

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Posted 3 years ago

“first class service thank you”

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Posted 3 years ago

“2nd year with Budget thankfully haven't had to claim but any queries answered quickly and renewing very easy had problem outputting Certificate but 1 phone call Hard copy sent in post Very Happy to give a good review BM”

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Posted 3 years ago

Budget Insurance is rated 4.1 based on 2,029 reviews