Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,029 Reviews

78 %

of reviewers recommend Budget Insurance

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4.1

Based on 2,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have cancelled my policy with Budget Insurance early March 2021. Only to find out via debit orders that they never cancelled my policy. I called them to enquire and they did see it on their system that I requested for them to cancel the policy but it is still active. They promised to rectify their mistakes and the manager promised me he has immediately done a refund and the money will reflect on the 31st in my account. Now it is the 1st and they have not refunded me and when I call them they say they will do the refund today and the money will reflect on the 08 April. Now I have to wait more days for their incompetency and i am not even sure I will receive my refund on the specified date as I did not receive it on previous specified days. This is a huge inconvenience on my side.”

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Posted 4 years ago

“30/03/21 Enterprise are keeping in regular contact, ready-to-go for a few days now. AW Boston have my photos and are waiting to hear from ...yes, you guessed it, that's right... BUDGET! So! We are all now waiting for BUDGET ...and this goes on and on! SHAME ON YOU, BUDGET!!!! 24/03/21 My claim has now taken SEVEN MONTHS FROM TOMORROW to begin to be processed. (I reported my accident 25th Oct 2020!) Today some progress...Enterprise Car rental Spalding have called me to get the ball rolling on my replacement car and on the same day AW Boston, the garage arranging the repairs, have contacted me too, which is great! A huge relief! But guess what? They have asked me to provide photos of the damage...strange as BUDGET were sent photos in Oct 2020! Why couldn't the photos be passed on along with the rest of my case notes? (BUDGET ARE INCOMPETENT, that's why!) The ombudsman has also contacted me today and I have asked them for assistance to help me leave BUDGET without having to pay a penalty, so I can find a legitimate insurance company, not one that operates on the premise of deception.(BUDGET INSURANCE deceived me. They have shamelessly taken my comprehensive premium payments under false pretence, without providing peace of mind...WITHOUT PROVIDING ANYTHING AT ALL, EXCEPT A WHOLE HEAP OF STRESS) 23/03/21 I have been informed by my solicitor that Budget insurance have been trying to call me ...but get this,...they've only been calling someone else's number 😂🤣😂🤣for goodness sake!!! Spoke with the underwriters today who were told, by Budget, that my front passenger side light was damaged?! Not correct! In fact it was the left hand side wing which was hit causing some cracking along the front bumper...not the light! (Budget EVEN had the photos I sent them 😂🤣😂🤣) In my experience Budget really are complete, incompetent twits!!! 21/03/21 Over ten days since your 'reply' Toni?!! and almost seven months since I reported my no fault accident to you!! STILL NO RESOLUTION. STILL HAPPILY TAKING MY MONEY THOUGH! 20/03/21 Clearly non-existent customer service. Not trustworthy. Outrageous! AVOID 19/03/21 Heard nothing today either. 18/03/21 Still no news. Awful service. (17/03/21) My terrible experience continues! Another week on and still no nearer to getting my car fixed. I have passed the matter over to my solicitor now and I will continue to keep potential customers posted on any 'progress' from now on until the matter is resolved...Be warned! This could be you, when you try to claim. 09/03/21 If I could give less stars I would. I had a no fault accident almost 6 months ago! I pay comprehensive premiums and my claim has still not been processed! What on earth is going on here?!!!! My car still has not been repaired and my attempts at communication are being ignored. I have never ever had an issue with any insurance company before. Please beware!!! This 'insurance' company is not what it appears to be. There is only so much that can be blamed on Covid!! Seriously?! For goodness sake, how long does it take to call a customer to explain what's going on?!! How long does it take to reply to an email?!! Quite frankly this is appalling treatment. I'm fuming!!!! How very dare they?!!!”

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Posted 4 years ago

“When my renewal came in it was much the same as the year before which ie rare”

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Posted 4 years ago

“Insurance went up nearly £200 and had auto renewed before I noticed.”

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Posted 4 years ago

“I had 9 years no claims & last year I caught my back wheel arch on a gate at work. I enquired about having it mended through my insurance, but decided to do it privately costing me £700. This year when I got the cost of my renewal policy I think it was almost double of what I paid last year. Apparently even though I only enquired about using my insurance it cost me 6 years no claims. I tried to explain this but was told the panel would look at it on the 1st of march. Because my renewal was so ridiculously high I had to take out a pay monthly option & have still not heard from budget. To say I'm disappointed is an understatement as they had been brilliant up until now. I'm hugely unhappy.”

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Posted 4 years ago

“Reasonably priced premiums and so far, great customer service”

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Posted 4 years ago

“Customer service has been very efficient and the renewal premiums have been reasonable.”

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Posted 4 years ago

“Easy to get quotes and renewal online”

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Posted 4 years ago

“One word!! Great.”

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Posted 4 years ago

“Always helful customer service.”

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Posted 4 years ago

“Always been fair and helpful never had any complaints about them at all”

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Posted 4 years ago

“My insurance went up £60. I drove fewer than 2000 miles last year due to lockdown. Not particularly happy.”

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Posted 4 years ago

“I’ve been with them a long time and find them very fair. No great hikes in premiums and although I haven’t made a claim in all the time I’ve been with them, I’m confident it would be dealt with extremely well”

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Posted 4 years ago

“Professional and listened to what my needs were 're my car insurance. Polite and courteous.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“customer service”

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Posted 4 years ago

“You took over my car insurance from O2. I was unable to read my contract before commencement but I am paying £13 a month more than O2, not sure what I'm paying for”

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Posted 4 years ago

“I have been with Budget Insurance now for over 15 years both with house and car, and do not want to change. They are super efficient and friendly and even if the renewal quote may be a bit higher than previous year with a quick call to them they can always find a better deal. Sometimes even cheaper than the previous year. All in all an excellent service and always very satisfied.”

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Posted 4 years ago

“Professional service and good price but hope the price doesnt go up next year”

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Posted 4 years ago

“Good service and competitive quote.”

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Posted 4 years ago

Budget Insurance is rated 4.1 based on 2,029 reviews