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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
I have been a good customer for 6 years and Churchill just kept putting up my premiums every year. My fault for thinking they would value my custom and not con me! I was paying £710 a year with Churchill and have just gone to RAC for £188. I am so anniyed with my self for trusting this company to have my best interests at heart.
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Posted 6 years ago
Awful company - did even bother to inform me about a claim made against me. Terrible communications, no information and try to sneak up insurance each year. Will never use again.
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Posted 6 years ago
had a wine spill on laptop call minder said unlikely to repair £350 laptop so they collected it and next thing a text saying they are repairing it returned weeks later with win 8 not win 10 it left with and not working the touchpad dead called in local tech who after two hours gave up and said buy a wireless mouse, lost all win 10 stuff and cant use it away from home, wont update to win 10 even though I have a license. did finally reimburse excess but refuse to remove claim from file penalising me with next insurer and to top it off said if I renewed with them it will cost an extra £113.00 easily the worst company I have ever had the misfortune to deal with ever avoid avoid
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Posted 6 years ago
worst company I have ever dealt with, happy to take money off you but when it comes to payingout not so keen, got case at omnibusman at moment against themhopefully cost them few pounds out their profits, a would not advice anyone to take insurance with this company stay well clear
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Posted 6 years ago
Abysmal claims handling. Difficult to find out of hours contact to report the incident in the first place. Completely disjointed service - having to explain the same information to different 3rd party partners involved in the process. Poor customer experience from partner companies. Auxillis particularly bad. Hard work to organise ‘guaranteed’ courtesy car and not sure staff understand the product!
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Posted 6 years ago
Stay away from this company big scam had car crash not my fault my insurance saying my fault other party solicitors saying we both at fault it's 50/50 churchill have cancelled my insurance for no reason I have lost my 2 year no claim bonus I have lost my car they not welling to pay me out unless court said so why does it have to be the court that says pay him when you know you're supposed to pay me because I'm paying you insurance not them you are the biggest worst company I have ever dealt with the biggest scam artists I will never use yourselves again I advise people to stay away from
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Posted 6 years ago
disgusting company I had a car crash that was not my fault they claim that it was my fault read both reports report says accident it's a 50 50 both sides at fault they made a claim against me I have lost my 2 years no claim I have lost my car they not willing to pay me anything this is the worst company you can have insurance with my advice to people to stay away this company is a scam they will take your money and they will try to make you pay more for the following year for no reason
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Posted 6 years ago
I travelled to South America and lost my computer while at Heathrow airport, tried to contact Churchill about it but there was NO reply on any of the telephone lines provided for this purpose. I had the booklet: “Travel Insurance - ALL YOU NEED TO KNOW”, on page 10 “How to contact us”, I started dialling the number for non emergencies: no reply; then I tried the one for legal assistance: no reply and last the one for emergencies: no luck either! I came to England and gave them a call, the first person who I spoke to told me that they were aware that those numbers did no work from Argentina; then I spoke to his manager who changed the version saying that the company was not aware of it. But did not try to find out what happened either, they did not acknowledge my concerns, they were JUST not INTERESTED, when they should have been CONCERNED at least to hear that their company has a problem serving their customers in Argentina. So what about if I had had a real emergency..... This company is not serious. I received a letter dated 1/2 from Churchill confirming that “all cover has ceased” and the £75.90 I paid for this policy, will be refunded; today 21/2/2019 has not reached my account! They were going to compensate me with a £100, and I should receive that cheque in 14 days, that period has long past and none of those payments were done. Think again if you are looking for an insurance, I don’t think this company is reliable. (1 star because was not an option of ANY STAR!)
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Posted 6 years ago
Beware. They are demanding almost £70 from me in cancellation fees after they put premiums up to over double the price elsewhere. Threatening me with debt collection. They don't care about loyal customers. I've been with them years, never made a claim, never questioned their renewals, they've had hundreds from me over the years and this is how they treat me when forced to cancel due to their rip off premiums. They hold customers to ransom. Their customer service advisors didn't care. Would never use again, will tell everyone I know to avoid them
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Posted 6 years ago
Churchill is terrible, I would never go with them again in a million years, they don't know what's going on, always switching between people and they clearly don't communicate to each other as I have to repeat myself 100 times, absolutely worse insurance group to go with
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(Car Insurance) - Posted 6 years ago
Absolutely shocking and dishonest. Will take money from you any which way they can. I am paying £59.00 for third party fire and theft and minimal breakdown cover. Just happened to check today and with exact same details on Churchill’s website, I was quoted £43 for fully comp with better breakdown cover! Could be paying that lower rate with loads of other insurance company. Having spoken to Churchill about it they are conveniently ‘unable to match the price mid-term’. ‘Admin fees’ to leave Churchill are so expensive that I’m stuck with this awful policy. Bleeding current customers dry while trying to lure in new ones. Avoid avoid avoid!
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Posted 6 years ago
Expensive and will increase your insurance every year even if you are a returning customer. Avoid.
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Posted 6 years ago
As a repairer of one of your customer's vehicles, i find your claims payment team to be of the most incapable teams to deal with. With there belittling attitude towards the people that i trying to help your company.
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Posted 6 years ago
Made one claim in many many years but premium went up 62% Beware
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Posted 6 years ago
Everything was great for the year I had home insurance and I never had to make a claim. The renewal however was a different situation. After doing a online comparison I wanted to see what could be done to match up the comparison and renewal. After asking just one question the 'helpful' operator stopped answering my questions, or indeed even speaking. They didn't place me on hold, (where I may have given them the benefit of the doubt) they just sat back and left me listening to the other operators in the background answering their own calls and questions. 20 minutes later I said 'excuse me' and I got a reply straight away asking if everything was ok. Funnily enough it was and I asked for any automatic renewal to be stopped with immediate affect. He did manage to do that. Before anyone wonders why I held on waiting with no conversation, I was online taking out insurance with another company.
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Posted 6 years ago
Worst insurance company ever!! Quick to take your m9ney but no customer service or after care when you are involved in a accident. The advisers lie!!! Don't do it avoid company at all cost.
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Posted 6 years ago
A very bad company to have do not have insurance with this company meaks you life he'll
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Posted 6 years ago
I wish I could even put a minus, I would absolute thiefs I insure my car with them just to tell me after 12 months of paying insurance that my insurance was cancelled. absolutely awful never again
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Posted 6 years ago
If I could give a minus rating I would, worst company to deal with claims, was hit stationary, waiting in traffic, however Churchill didn’t have the decency to liaise with me after my claim not explaining the process as other driver was insured in Poland, claims department spend more time dictating, service been atrocious, refused to take my car to DLG auto repairs as reviews are bad, expect me to liaise with own garage but yet Churchill are to authorise the the work, receive calls from Churchill saying my car is with DLG when it was towed to a salvage place for assessment, the list is never ending! Worst people ever to deal with, taken further to financial ombudsmen, it’s ridiculous the way they deal with things.
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Posted 6 years ago
Don't do your insurance with Churchill. It's been 4 day's they still have not provided me with a courtesy vehicle. They are blaming their garage for not providing me a vehicle when it's their responsibility. Poor managers on duty that dont want to resolve the issue!!!!
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Posted 6 years ago
Churchill is rated 3.7 based on 1,355 reviews