Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,346 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,346 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 27th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous. My sister in law was the victim of an accident - the other car being on the wrong side of the road. 10 weeks later and they have not acted on behalf of the paying customer at all. The other side 'haven't determined who was at fault'. This is clear from the pictures. We drive on the left, if someone is on the right hand side of the road they are clearly blatantly at fault! But no. Churchill do not push for a result and do not communicate; Churchill condescend to any form of questioning or grievance of poor treatment; Churchill take your money and do nothing. A courtesy car given for 2 weeks only. No information offered. No help given. A family of 5 left without transport and loss of earnings as a result. Absolutely disgusting treatment. No care whatsoever for customers.”

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Posted 6 years ago

“In regards to aftercase and claim handling, this insurance company really dropped the ball. Everytime I called for an update I felt as though I was managing the claim myself. Actions were only taken when I prompted. This is one of the main reasons why I have since cancelled my insurance. I wouldn't go with this company even if they were the cheapest quote offered.”

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Posted 6 years ago

“I have been insured with Churchill for over 3 years, I also have a second car with insurance by them. My car blew up in May so had to take it off the road, contacted Churchill to tell them and they mentioned nothing about owing money. Purchased a new car this week and called in to add my car on the policy but was told I was in £97 arrears from the old car, explained not been told but they would not renew my insurance until I cleared it even though I explained I get paid on the 29th and would clear it. Due to needing the car I have gone with another insurance company and I need to produce my no claims, rang up Churchill to say I was going into a payment arrangement with Moorcroft for the arrears and could they send me a copy of my no claims, but they are refusing to do this until its cleared, so basically they are holding any proof of my no claims while I still have another car insured with them which is not in arrears. I will not be renewing my policy with this company ever again. They are rude and not helpful in the slightest.”

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Posted 6 years ago

“Rubbish!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“ABSOLUTELY UNACCEPTABLE EXPERIENCE RECEIVED CAR INSURANCE DOCUMENTS IN MY NAME,ADDRESS, PAYMENT REQUEST ETC... I DON'T OWE A CAR,NEITHER DO I DRIVE. INFORMED THE POLICE AND FRAUD SQUAD.”

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Posted 6 years ago

“Appalling company - spent hours on the phone trying to sort out a no fault claim - the other person's insurance company had already said they'd pay out - I wish I had taken them up on their offer. I will never get insurance with this company again.”

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Posted 6 years ago

“I Got a quote for my wife 10 days before the insurance on her car was due with another company l got a price on Churchills website after getting a reasonable quote l phoned and spoke to a lady who ran through everything with me and confirmed the price was correct and she then gave me a ref number and said quote this number when my wife phoned and she gave the number there was nothing listed after 12 minutes on a NONE free phone number and not getting anywhere and paying them for the privilege of getting no where we decided to forget Churchills insurance quote if they can't find your quote when they want your business what will they be like for a claim FORGET CHURCHILLS AND GO TO LV FOR REALLY COMPETITIVE PRICE WHEN WELL CALLED LV IT WAS DEFINITELY HO YES MR D. Cowell”

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Posted 6 years ago

“After several calls & emails over last 2 wks still no answers on my concern after having insurance yrs ago with them & posting on data base had led to my son having to pay £200 extra as no email or letter arrived to send to his insurance company after putting me as named driver ! All sucks”

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Posted 6 years ago

“Fine until you need to make a claim. We needed to make a household (home and contents) claim following an escape of water. The property was left untouched for nearly three months while everything went mouldy, and then the company fought every since penny of the claim claiming they weren't responsible for so much. Communication from them has been terrible- refusing to answer our questions, while bombarding us with questions of their own, and some of the third parties they use are downright rude. Fortunately- against their advice- we removed all our valuable and sentimental items the day of the claim. If we hadn't done so, everything we treasured would have been lost to their negligence. They have admitted they many mistakes were made on our claim, involving crazy amount of time and hassle for us in sorting this out, but haven't offered a penny in compensation for this.”

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Posted 6 years ago

“Had policy since November and still not received documents. My car was hit and Churchill are REFUSING to acknowledge the accident details and IGNORING ALL CORRESPONDENCES. Live chat is even useless. 1st person even tried to say I was not insured at all. (Fraud) ? Taking money and not opening policy. ? Solicitor and Ombudsman noe involved. Stay away from them.”

Helpful Report

Posted 6 years ago

“They cancelled my policy out of no where because I hadn’t given proof of no claims discount, even though they could have easily got it off the database or asked my old insurer. I had no letters to warn me or tell me they were cancelling, I only noticed when I checked my bank account and had a refund off them. They could have got me 6 points and a fine for driving with no insurance but failed to tell me they had cancelled my policy. I asked why they didn’t phone or email as well to tell me and they said they only communicate through post. Sorry didn’t realise we still lived in the 50’s and that letters never get lost or even never get sent. Called up and they requoted me £1000 more than the original policy. The girl on the phone said it’s not that much more, which was out of order. I complained at 8am when they first opened to then get one call back at 11, which I just missed but couldn’t call back. Absolutely rubbish customer service and dangerous company to deal with when they cancel policy’s with no communication and then charge £1000 more to insure you. What a money making con. I will be reporting them to the financial ombudsman and watch dog. AVOID AT ALL COSTS !!!!!!!”

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Posted 6 years ago

“Terrible customer service, foreign call centres, very incompetent staff”

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Posted 6 years ago

“4 years no claims and insurance for car goes up. Really bad for so called customer loyalty.Esure came in at a quarter of the Cost .”

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Posted 6 years ago

“I had inquire on policy so I found perime rate number left waiting on hold for ages When I did get through aboustly RUBBISH PHONE quality. I wouldn’t even give them one star if I didn’t have to.”

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Posted 6 years ago

“I would not recommend Churchill car insurance to anyone, I reversed out of a supermarket car space( as everyone does) and a car opposite parked in a disabled bay( not disabled) reverse into the side of my passenger side door as I had already completed reversing and wa about to move forward. I had 2 witnesses that provided a statement to say it was the other persons fault and Churchill refused to pay out saying I was at fault for reversing. I lost £250 and then every further insurance had to declare an accident that THEY claim I was half responsible. Make sure if you are insured with Churchill you never reverse as apparently this isn’t allowed. Shocking company”

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Posted 6 years ago

“appalling liars, sent NCD evidence 4 times scanned emailed posted have not put on their system cancelling my insurance but that's fine I want out wouldn't want to deal with this incompetent company beware.”

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Posted 6 years ago

“Good when you are paying bad when you want to claim”

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Posted 6 years ago

“Had car insurance with them, then after a driver had driven into us they basically left us to sort out all the courtesy car and garage repairs having to take lots of days of work to sort it. So rude and unhelpful. And to top it all we were left without a car on the day of our holiday costing us taxis to get to the airport”

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Posted 6 years ago

“Rubbish company, didn't send renewal notifications to me so when I called a day after to get it renewed (14 days leeway called on 15th day after insurance ended) they said it would have been a renewal of £535 but we'll have to do a new quote that came out well over £1000. There appears to be no recourse, I have 9 years no claims and paid in full every year never claimed through them. They clearly don't care about their customers and just try to get as much money out of you as possible. Needless to say they lost another customer”

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Posted 6 years ago

“Please avoid this company, I have just had a claim go through but within 12 months of the work being carried out another issue related to the claim has been declined by the insurance company. Its difficult to understand why this company has decided this route but they have left my house in a dangerous position with children living there. Churchill have left me with no fire escape from the back of the house. I will take this company to the financial ombudsman service to explain how Churchill operate. Churchill are a disgrace ,they have taken away my no claims bonus for a £100 excess and don't want anything to do with the claim after the excess has been paid. From this experience I would never recommend this dodgy company. They send workmen out to your house and don't put dust sheets down to protect your carpet. I would expect that any work being carried out has a 12 month warranty but not Churchill. I am left furious by Churchill ,who don't have any problem in leaving my insurance work like this. Don't touch this company they are such a scam company.”

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Posted 6 years ago

Churchill is rated 3.7 based on 1,346 reviews