Churchill Reviews

Name: Churchill
Rating: 3.65

3.7 Rating 1,355 Reviews

68 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Churchill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"I never thought something like this could happen to me. I\u2019ve always been careful and skeptical about things online, so falling for a scam was the last thing I expected. But it happened. I met someone online who seemed completely genuine \u2014 kind, attentive, and trustworthy. Over time, we built what felt like a real connection, and I found myself believing in the story they were telling me. Eventually, I sent them money \u2014 not all at once, but little by little. By the time I realized the truth, it was too late. I was devastated, ashamed, and completely overwhelmed.\r\n\r\nThe emotional toll was enormous. I felt betrayed, foolish, and incredibly alone. To make matters worse, when I started looking for help, I found an internet full of fake recovery services \u2014 websites that promised results but were clearly just more scams preying on people who had already been hurt. I almost gave up, thinking I had lost everything \u2014 both financially and emotionally.\r\n\r\nThat\u2019s when I discovered Conquaero.co. From my very first interaction with them, everything felt different. They didn\u2019t try to pressure me or sell me hope. Instead, they listened. They treated me with respect, compassion, and honesty. There were no unrealistic guarantees \u2014 just a clear explanation of how these scams usually work, what my options were, and what they could realistically do to help.\r\n\r\nThey took immediate action and kept me informed every step of the way. Within a few weeks, they were able to trace and recover a significant portion of the money I thought I\u2019d never see again. It wasn\u2019t just about the money, though. The emotional support they provided throughout the process was invaluable. They were patient, kind, and genuinely empathetic \u2014 qualities I never expected from a recovery service.\r\n\r\nLooking back, I still feel the sting of what happened, but I also feel empowered. Conquaero helped me reclaim not just my funds, but a sense of control and hope. If you\u2019ve been scammed \u2014 especially in a way that feels deeply personal \u2014 I urge you to reach out to them. They truly care, and they really know what they\u2019re doing. I\u2019m so thankful I found them when I did."

Churchill 1 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“??”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Highway robbery! Phoned Churchill to change an address. Change of address was going to cost me over £200. And then the bombshell. Then the lady your form details show that you are a landlord and I say I never said that or wrote that anywhere as I am a tenant. Well, that is also going to cost you another £200 to change that to a tenant. I knew straight away that I was dealing with artful dodgers. This information is false and only Churchill had access to it. Don't go near them.”

Helpful Report

Posted 7 years ago

“What a waste of time,waited 6 weeks to get my late fathers refuñd on a car policy,had to keep ringing, promised to ring back never did,just glad I don't have any insurance with this company,lost money with all this dithering. Mo”

Helpful Report

Posted 7 years ago

“As a long term customer with a zero claims history my renewal notice showed a 38% increase in premium. Called them twice to challenge the increase but weren't interested, no explanation which bordered on arrogance. Now covered elsewhere with a reputable insurer which is considerably cheaper. Clearly this is not a customer oriented insurer and not worth doing business with.”

Helpful Report

Posted 7 years ago

“last year was the first time i insured my smart car through churchill.i was offered breakdown cover, which i said no...as i am a member of the AA....i was informed it was free......so i took it.....on recieving my renewal notice , it appears the breakdown cover is not free , it will cost 34pounds.....im still a member of the AA....i dont need the breakdown cover, but it will cost me money to cancel the breakdown cover.......i think this is an underhanded way of doing business, shame on you”

Helpful Report

Posted 7 years ago

“Had been with Churchill for 9 years with no claims. Received a renewal quote through the post. Contacted them as i could get it a lot cheaper online. They weren't willing to compromise, they just told me to take the cheaper quote online. Have now gone with a much cheaper quote and won't be returning to Churchill. Obviously loyalty means nothing.”

Helpful Report

Posted 7 years ago

“They don't provide the proper details of your policy and, in addition, lie to you when you raise a claim. And be careful if you have any problem with your car abroad. THEY WON'T PAY OR GIVE YOU ANY ASSISTANCE!”

Helpful Report

Posted 7 years ago

“Have had home insurance for over 10 years with Churchill and never once made a claim. Woke up Sunday morning to find that my hall carpet and kitchen was soaked in water and on further investigation found that the main water pipe to the property under the stairs was leaking. Phoned Churchill Emergency only to be told that you have never paid for emergency cover and so no matter how long you have been a member, or made no claim, they would not send someone out to help. Was told told to call an emergency plumber and then someone would come out in a couple of days to assess the damage but they would not reimburse plumbers costs and that I would have to pay £350 excess for any work which they would have to carry out. As you can imagine this did not go down well. All conversations from their end surrounded about £350 excess charge and that it would not worth claiming. Nobody i spoke to gave a toss about the problems I was having and what the situation was doing to me, they only worried about £350 excess and the aggro it was going to cause them. I would never, never, never recommend this company as usual profit before service. I shall be making a formal complain to their directly as the treatment I received whilst trying to keep my sanity was a disgrace”

Helpful Report

Posted 7 years ago

“working for other side it seems, operating cosy knock for knock with faulty drivers insurers, abbregating responsibility to COMPREHENSIVe policy holder. glad not in a war.”

Helpful Report

Posted 7 years ago

“Have car now for 3 months.full com.no curtsey car supplied.have not been informed what is happening.Christmas totally destroyed car sent to salvage yard.moved to management repairs.could not.do removed to vteck.Wembley.there it remains.no news.no joy”

Helpful Report

Posted 7 years ago

“I have been a customer for many years. I have multiple vechiles with you that I intend to move upon reneweal. Policy number 63117093. I changed my car in November and apparently you take of the automatic renewal when this is processed. My car insurance shouyld have renewed 20th December. I return from holiday today to find my insurance has not renewed so I was not insured. When speaking to you could not give a toss member of staff I was joyfully told Im a new customer now and the quote has doubled. What appalling service and attitude.”

Helpful Report

Posted 7 years ago

“I have been a loyal customer for many years, never questioning the price and always paying on time. After finding out that I could get the same cover for less than half the price, with the intention of returning in the future, l cancelled my policy in plenty of time. I am still receiving demands for payment, what for no one seems to know. If this is your treatment of loyalty then I am totally disgusted, and will not be returning.”

Helpful Report

Posted 7 years ago

“Have breakdown cover but couldn't get through when I needed to speak to someone, and no one rang me back as promised, yet they charged me for a courtesy car even though I am fully comp”

Helpful Report

Posted 7 years ago

“They’re bunch of thieves. I’ve paid for the legal expenses but when it came to it they said it’s not working like that and it’s so expensive to do it for us. Therefore, they’ve decided on my behalf against me. So awful. Don’t get any close to them”

Helpful Report

Posted 7 years ago

“The worst Insurance which I have ever had. They just get your money and do nothing. They wont available when you need them.”

Helpful Report

Posted 7 years ago

“In less than a month, I have given Churchill close to £600 of my hard-earned money and in no way, shape or form has any behaviour displayed to me, reflected my best efforts to comply with policy. Annoyingly, I need to state the obvious about just how traumatic this time has been for me and my family, particularly the passengers that were in the car at the time of the incident in question. Despite the aforementioned, Churchill have failed to consider the needs of the customer and have instead, exposed just how little they care about their customers. The facts are as follows: Incident date- 21/10/17 Date reported- 26/10/17 - On this date a lump sum of £350 was charged instantly from the customer services team. I was also requested to upload all photographs of the damage, the motorcyclist's details and details of the witness)- at this time I was assured by Karen Spence (member of staff who was dealing with my initial claim) that she would get back to me within 5 working days. Karen had notified me that the photographs were successfully uploaded. As nobody got back to me within the aforementioned time frame, I rang up on 07/11/17 approximately 09:57 and spoke to an advisor Jamie- He was both rude and condescending. I questioned why nobody had got back me about the claim and was advised that the customer services department was separate to the claims department. Therefore, once my information was up-to-date neither department would liaise with one another to proceed with the claim. I then went onto say, "So essentially, if I had not rung up to chase this claim nobody would have got back to me". Jamie found this highly amusing. He laughed and said "Yes"! I was then told that he/a colleague would contact me within 48 hours to update me on the claim. 48 hours had come and gone, so I rang up shortly after this time- 09/11/17 approximately 12:56 and spoke to another advisor Sarah. Sarah was the mere definition of obnoxious, aggressive and flippant. I had advised her that 48 hours had come and gone and nobody had got back to me. Shortly after she stated, " I'm sorry, I don't understand why you are calling" and went onto say "there was no record of the requested photographs and information" from 26/10/17. This of course was a lie, as I had emailing proof of all correspondences with Churchill. Ironically after providing a truthful review via the sms service, I was contacted by an advisor to go over the feedback. He too stated that "there was no record of these uploaded photographs". Beggars belief why between the three of them, they were unable to find this information. He advised that this information and feedback would be passed onto a team leader to investigate and someone will be in touch. On 16/11/17 at approximately 10:25, I received a call from Caitlin-who I can presume was dealing with the initial investigation. Similar to Sarah, Caitlin too could only be defined as obnoxious and flippant. The advisor almost instantly said, “After listening to the recordings, I do not feel that there is anything worth feeding back to any of the advisors, as they were well within their rights to say what they said”! What a joke. Caitlin made a point of glorifying the below-par customer service that I had received up until this very point. To my disbelief, when I expressed that I would be writing a formal letter of complaint to Churchill, the advisor had the sheer audacity to offer me a goodwill gesture of £50! Aside from how down right insulting this was, I was more horrified and perplexed that the advisor had contradicted everything she had said at the start of the conversation. This without question permeated how clueless and incompetent the Churchill claims department are with customer service. Churchill has done a remarkable job at exposing just how much they enjoy disrespecting and leaving customers feeling unappreciated and devalued. The heightened mediocrity that I have witnessed throughout this entire process has been nothing short of disgusting, horrific and ultimately disappointing. As a former manager in retail, I would not dream of encouraging my employees to present this mediocre degree of behaviour to customers, nor would I wish this on any other customers of Churchill. The claims team should be utterly ashamed of the way they have dealt with my claim (which is still yet to be resolved) and the way they have dealt with me as a customer, who has a Fully Comprehensive Policy with the insurance company. The mere fact that I was questioned on several occasions what type of cover I had in the first place, was both perplexing and worrying. Finally, this entire experience with Churchill has been nothing short of dire, diabolical and mediocre. I was under the impression that for a company which prides themselves on excellent customer service and quality throughout, that I would be in the hands of competent staff members. However, this appeared to be a fallacy and sadly I was victim to this contradiction. Moreover, to know that after giving close to £600 of my hard-earned money to Churchill insurance, I was dubiously offered a measly £50 for the inconvenience of this experience, was borderline insulting. If this is the customer service I should expect as a customer with Churchill insurance, then I want no part of it. Furthermore, I am absolutely flabbergasted that throughout this entire process me as the CUSTOMER, has had to chase up the claim at each and every interval; this is simply not acceptable.”

Helpful Report

Posted 7 years ago

“This company may offer you an attractive quotation to get your business but be aware that every year thereafter they will increase your premium significantly even if you do not have a claim. Since 2010 they have increased my premium each year. By going to their website I have in most years got a cheaper quote which they have honoured. Last year they increased my premium by 20% and would not budge on it. This year they increased the premium by a further 40% of that already increased amount and tried to tell me that it was due to the increase in insurance premium tax which at 12% could not be right. Another member of their UK Insurance Group quoted me less than I paid Churchill last year. I have secured cover from a leading company at significantly less that I paid Churchill last year - AVOID.”

Helpful Report

Posted 7 years ago

“Pay for fully comprehensive car insurance then find out that not insured to drive other vehicles, well that really defeats the object of fully comprehensive in my opinion, ring up to amend the policy no we cant do that, avoid like the plaque only company i know that has this Rule.”

Helpful Report

Posted 7 years ago

“The worst and most arrogant insurance company I had to ever deal with. The DVLA which is the country's legal motor vehicle authority titles my vehicle on my V5 with correct classification .... Churchill decided "they know of better" and when I challenged them on their ignorant approach trying to override the DVLA .... they cancelled the Policy with 14 day expiry date .... just what I needed while on holiday. Had to end up searching for insurance while in USA and luckily had "LV Insurance" phone number ... So insured the car with them and took 15mins, and cost nearly half of what I was paying Churchill ..... These fools are a bunch of arrogant cowboys .... save yourself aggravation and use a decent company like "LV Insurance"”

Helpful Report

Posted 7 years ago

“Probably the WORST car insurance company I have dealt with in my many years of driving. I have NEVER left a negative review online. But felt I need to highlight this incidence. They more than doubled my son's car insurance premium, even although he was never involved any accidents, made or had any claims against him. When we challenged why the premium had increased by more than double, they had no answer, just that's what the underwriters had provided. Not a very clear justification in my mind. The person on the phone was insensitive and her tone of voice and method of communication was as if she wasn't really interested and reading from a script. When I said, I would not be renewing all my other insurances that we have with Churchill, it was case oh well whatever. It must be one of the worst customer services I have experienced by far. This company make MILLIONS each year, they hike insurance premiums up and don’t seem to care as they seem to believe they can charge the extortionate prices with impunity. I was disappointed at the way my son was treated and subsequently the way I was treated when I challenged the increase. Never mind, if the underwriters think they can make a quick buck by hiking up my son's premiums, they have lost all of our insurances, which is way more that they would have made from my son's price hike. He eventually got his car insurance from another company, who was cheaper than Churchill was last year, so look around where you can find equivalent insurance cover at a much cheaper cost. I'm not sure at what point in time will these companies will understand we can move insurance companies easily and painlessly.”

Helpful Report

Posted 7 years ago

Churchill is rated 3.7 based on 1,355 reviews