Churchill Reviews

Name: Churchill
Rating: 3.65

3.7 Rating 1,355 Reviews

68 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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"I never thought something like this could happen to me. I\u2019ve always been careful and skeptical about things online, so falling for a scam was the last thing I expected. But it happened. I met someone online who seemed completely genuine \u2014 kind, attentive, and trustworthy. Over time, we built what felt like a real connection, and I found myself believing in the story they were telling me. Eventually, I sent them money \u2014 not all at once, but little by little. By the time I realized the truth, it was too late. I was devastated, ashamed, and completely overwhelmed.\r\n\r\nThe emotional toll was enormous. I felt betrayed, foolish, and incredibly alone. To make matters worse, when I started looking for help, I found an internet full of fake recovery services \u2014 websites that promised results but were clearly just more scams preying on people who had already been hurt. I almost gave up, thinking I had lost everything \u2014 both financially and emotionally.\r\n\r\nThat\u2019s when I discovered Conquaero.co. From my very first interaction with them, everything felt different. They didn\u2019t try to pressure me or sell me hope. Instead, they listened. They treated me with respect, compassion, and honesty. There were no unrealistic guarantees \u2014 just a clear explanation of how these scams usually work, what my options were, and what they could realistically do to help.\r\n\r\nThey took immediate action and kept me informed every step of the way. Within a few weeks, they were able to trace and recover a significant portion of the money I thought I\u2019d never see again. It wasn\u2019t just about the money, though. The emotional support they provided throughout the process was invaluable. They were patient, kind, and genuinely empathetic \u2014 qualities I never expected from a recovery service.\r\n\r\nLooking back, I still feel the sting of what happened, but I also feel empowered. Conquaero helped me reclaim not just my funds, but a sense of control and hope. If you\u2019ve been scammed \u2014 especially in a way that feels deeply personal \u2014 I urge you to reach out to them. They truly care, and they really know what they\u2019re doing. I\u2019m so thankful I found them when I did."

Churchill 1 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, foreign call centres, very incompetent staff”

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Posted 6 years ago

“4 years no claims and insurance for car goes up. Really bad for so called customer loyalty.Esure came in at a quarter of the Cost .”

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Posted 6 years ago

“I had inquire on policy so I found perime rate number left waiting on hold for ages When I did get through aboustly RUBBISH PHONE quality. I wouldn’t even give them one star if I didn’t have to.”

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Posted 6 years ago

“I would not recommend Churchill car insurance to anyone, I reversed out of a supermarket car space( as everyone does) and a car opposite parked in a disabled bay( not disabled) reverse into the side of my passenger side door as I had already completed reversing and wa about to move forward. I had 2 witnesses that provided a statement to say it was the other persons fault and Churchill refused to pay out saying I was at fault for reversing. I lost £250 and then every further insurance had to declare an accident that THEY claim I was half responsible. Make sure if you are insured with Churchill you never reverse as apparently this isn’t allowed. Shocking company”

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Posted 6 years ago

“appalling liars, sent NCD evidence 4 times scanned emailed posted have not put on their system cancelling my insurance but that's fine I want out wouldn't want to deal with this incompetent company beware.”

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Posted 7 years ago

“Good when you are paying bad when you want to claim”

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Posted 7 years ago

“Had car insurance with them, then after a driver had driven into us they basically left us to sort out all the courtesy car and garage repairs having to take lots of days of work to sort it. So rude and unhelpful. And to top it all we were left without a car on the day of our holiday costing us taxis to get to the airport”

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Posted 7 years ago

“Rubbish company, didn't send renewal notifications to me so when I called a day after to get it renewed (14 days leeway called on 15th day after insurance ended) they said it would have been a renewal of £535 but we'll have to do a new quote that came out well over £1000. There appears to be no recourse, I have 9 years no claims and paid in full every year never claimed through them. They clearly don't care about their customers and just try to get as much money out of you as possible. Needless to say they lost another customer”

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Posted 7 years ago

“Please avoid this company, I have just had a claim go through but within 12 months of the work being carried out another issue related to the claim has been declined by the insurance company. Its difficult to understand why this company has decided this route but they have left my house in a dangerous position with children living there. Churchill have left me with no fire escape from the back of the house. I will take this company to the financial ombudsman service to explain how Churchill operate. Churchill are a disgrace ,they have taken away my no claims bonus for a £100 excess and don't want anything to do with the claim after the excess has been paid. From this experience I would never recommend this dodgy company. They send workmen out to your house and don't put dust sheets down to protect your carpet. I would expect that any work being carried out has a 12 month warranty but not Churchill. I am left furious by Churchill ,who don't have any problem in leaving my insurance work like this. Don't touch this company they are such a scam company.”

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Posted 7 years ago

“A 50% increase in car insurance premium with no explanation from one year to the next with no change in details is unacceptable. The attitude was "take it or leave it" we are not interested in being helpful.”

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Posted 7 years ago

“I have been a loyal customer with Churchill for at least 8 years insuring both my van and car with no claims during that time. I noticed that the premiums were increasing quite a lot. Last year I saved over £100 on my van insurance moving to Hastings. Before I changed, I called Churchill to see if they could come down on their quote but they were not interested. Customer loyalty with this company does not exist. It has now come to renew my car insurance, this has just increased from £440 to £501. Hastings quote for the same car is £345....a saving of £156. So despite having a 2 car discount with Churchill, their premiums have become much higher and don't come close to the competition in my case, so will never consider this company again.”

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Posted 7 years ago

“I have a car, house and van policy with Churchill and I was always happy with the service. Unfortunately, the van insurance is now administered by Brightside Insurance Services Ltd, so Churchill is only on the letterhead, the service stops there. Brightsides first act was to take away my 9 years mirrored NCD orginally set-up by and honoured by Churchill as a long-term customer, I had 4 yrs of my own too. When my empty and parked vehicle was collided with by a stolen car being blocked in unsuccessfully by police the cost was my excess and two years NCD. I also had to manage the entire claim myself because the vehicle was leased and had to be mended by a Ford approved repair centre in accordance with the lease. Churchill/Brightside Insurance couldn't offer a Ford approved repair centre. The legal cover I had took my details but then never responded beyond that and in addition, I had vehicle replacement cover, the vehicle offered was a car, not much use for a business. A poor and costly experience after years of good service, so much for loyalty.”

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Posted 7 years ago

“Stay clear of this horrible insurance company. They have an Absolutely discusting attitude and shocking customer service. I had a policy voided for making a silly mistake which has now made my life so much more difficult when trying to get insurance. They also kept my premium.. Ofcourse. Stay clear of them. They do not care about their customers just the profit. I will be advising everyone I know to stay clear of this horrible company.”

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Posted 7 years ago

“The worst car insurance company I have been with! I originally decided to use Churchill as they offered me a really good deal, how ever i soon found them very hard to deal with. After having set up a direct debit alongside the direct debits set up for the 5 other individuals i have insured with Churchill they lost all paperwork for the direct debit and was unable to receive payment. I made payment over the phone and again filled out a direct debit form which ONCE AGAIN went missing! This ofcourse was my fault and as i received no calls or mail regarding the issue assumed everything was fine. However i received a call informing me my insurance was canceled and i had a fee to pay. One week later without any notice I received a letter from a debt agency as it had been passed onto them! Be wary when taking out with Churchill they are there to make a quick sale and are unattached to the well fair of their customers.”

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Posted 7 years ago

“If you are hoping to take out car insurance with an honest, trustworthy, reasonably priced company stay away from Churchill. I have had an experience with them recently which has put me off for life. I claimed for vandalism/ damage done to my car where I was not at fault and paid £400 excess toward the repair. When I subsequently cancelled my policy with Churchill having found a much better deal elsewhere - cancellation was confirmed then I found to my utter disgust that my bank account had been debited without my consent to the tune of almost £300 without prior notice or warning by Churchill, I consider this debit when my contractor with Churchill had been terminated- THEFT why take out insurance cover with a company that is a THIEF protect yourselves stay away from CHURCHILL”

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Posted 7 years ago

“with churchill for 20 years price just kept going up even with full no claims nearly 800 pound for a 1.6 tdci focus 2011 got new car 1.6 tdci 2014 audi a3 sportback axa insurance 380 no brainer churchill you need to look after loyal people not take them for a ride lady on the phone for churchiill when i cancelled my policy was very nice but could not get any where near axa quote axa cover was better than churcill by the way people like me are to loyal to companys like churchill do what i did shop round save money sould have dumped them years ago”

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Posted 7 years ago

“windscreen replacement provider is a joke surely. Contacted them today to replace my cracked windscreen,and yes the crack obscures the view from the drives seat and I have to wait 9 days for the replacement.This is just unacceptable. Do Churchill honestly think that is a reasonable response ?.Perhaps they would like to refund 9 days insurance cost while the car is unusable.Never waited this long before, same or next day was usual.Doubt if I will renew with them again if this is the standard of customer care!”

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Posted 7 years ago

“Totally disgusting company.Will never used them again and strongly advise anyone looking for a company that keeps it's advertised promises. Quick to take your money, but when it comes to paying out claims , recovering your excess after an accident that was the other drivers fault , good luck. Had my vehicle declared a total loss after an accident on 04/03/2018, today being 20/03/2018 and all I have received from this shocking company is notification that my NCB has been reduced by two years.”

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Posted 7 years ago

“Car repaired at Nationwide in Ellesmere port came back with dash warning lights on ..not there fault or Churchill...cost me 400.00 access on my fully comp insurance ..no help bad service a total let down as a 10 year customer of Churchill..”

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Posted 7 years ago

“Horrendous customer service. They charge you to change your address and then try some lame excuse that they make no profit from it. How can changing 3 lines cost cost money. Not one other single company has charged me to change my address when i moved. They have no interested in retaining customers. Go else where - they are not worth your loyalty.”

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Posted 7 years ago

Churchill is rated 3.7 based on 1,355 reviews