Login
Start Free Trial Are you a business? Click Here

Churchill Reviews

3.6 Rating 1,358 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,358 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

Write Your review

Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
If you have a policy with this firm and you sell the car whilst looking for another to replace it , they will tell you that they will keep the policy in suspension until you find another or if you cancel it , they will charge you £50 . I put my policy in suspension as suggested whilst I looked for a replacement car but did not find the one I wanted before the end of the policy and then I get a letter giving proof of my no claims bonus but no refund for the suspended period of insurance !? I call them yesterday to see why , they said that they sent me a letter in January saying I could have the money back or a certificate of NCB ! I did not get this letter, just the proof of NCB. They told me that this is the default position if they didn't hear from me and as the policy had now expired there was no help they could give me . So they have trousered £300 odd for nothing !! Nice work if you can get it I think ? Be warned , the cuddly Bulldog does bit !!
Helpful Report
Posted 9 years ago
This company just making money with very bad costumer service
Helpful Report
Posted 9 years ago
Absolutely appalling catalogue of errors. Failed to log my claim. Failed to pass contact details on to garage. ( Aparently did not have the gumption to realise that I and my husband, who is named as a driver on my policy, might share the same landline as well as the same address) Failed to inform the garage that my car was not roadworthy due to the damage. Were quite dismissive( Jamie) about the inconvenience caused. My accident was on Thursday 31st March. I might receive my courtesy car on Wednesday 6th April. Simply not good enough.Additional cost including premium rate phone calls and possibly having to turn down work add to my annoyance.
Helpful Report
Posted 9 years ago
Stick you on auto renew, havent sent documents cia post OR email, when cancel as they charge double for less cover they slap on a 37 fer meaning getting ALL their premim, see you in coury, use auto renew and blame customers for not knowing done it, funny howhave no fb or twitter page wonder why....rip off merchants!
Helpful Report
Posted 9 years ago
Terrible customer services. Been waiting for 20 minutes, still no answer. They are renewing my policy without my agreement and apparently have all my credit card details on file. I didn't agree to that either. Avoid them, dreadful.
Helpful Report
Posted 9 years ago
I have just moved two car insurance policies away from Churchill in a month due to what I can only describe as a complete pricing lottery. 5 years plus of business, 3 motor policies and they have just sent me out two renewals asking more than double the market rate on each. Even more worrying, I called them today. They were asking £480 on a policy that Go Compare quoted £183 for. Their own quote on Go Compare was £199. They immediately offered to price match that. So I could have easily paid them £480 for a product they offered later for £199. Worse, I said I would have a little think and ring them back. I decided to move the policy to Privilege, so I called Churchill to cancel the renewal. Just out of interest, I didn't mention the Go Compare quote and was told '£320 is the absolute best we can do'. Never mind Go Compare, Go Figure. In 48 hours I have been quoted £480, £320 and £199 on the same product. Bit of a variation. Being ripped off for being loyal is not OK. I fully expect to move the 3rd policy in the summer. Service has never been a problem from Churchill, but I will not stand being treated as a cash cow. Very disappointing, and a lesson learned for me not to be a lazy consumer or expect fair treatment.
Helpful Report
Posted 9 years ago
Don't get home insurance with them they won't pay out , even though storm barney damaged my roof they said it was my fault, never dealing with these legal scammers again , want your money but make every excuse under the sun not to pay out , rubbish service ????????????????????
Helpful Report
Posted 9 years ago
Churchill is one of the worse car insurance company in uk. They will try to charge costumers extra for nothing . Charging costumers for cancelations or changing cars, for every thing. On renewing by adding a NCB to your policy should normally reduce your policy price down but churchill insurance will do they opposite which is charging extra
Helpful Report
Posted 9 years ago
Churchill is rated 3.6 based on 1,358 reviews