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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
Disgusting company with nasty customer service .also veetec garage is nightmare
Helpful Report
Posted 8 years ago
This the worst insurance company on the planet. The garage (vertec) that takes car for repairs for Churchill insurance is also a nightmare . In one word Churchill is really disgusting company and their customer service is disaster. I won't recommend Churchill to anyone. I feel my money was wasted and Churchill is rubbish
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Posted 8 years ago
Hi where to start had a leaking pipe which is coming from my water tank.The tank is in my neighbours loft call the Emergency line at Churchill's plumber arrives turns off said water supply to the tank explains it's a stop cock surprised when he has no parts but advise he will arrange for the work to be passed for repair the next day now going into the forth day and I have been passed from pillar to post with various excuses of its waiting on approval to the manager who has to approve my quote is in a meeting to the company who attended have not put a quote in not the greatest customer service I have came across now without hot water or heating I am advised to buy a heater or move in with family or get my own plumber what he point in emergency call out if that's not the case been lied too for four days and know very frustrated hope tomorrow to get a more positive response from a company I have used for nearly ten years for insurance
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Posted 8 years ago
The lack of interest and knowledge was astounding. They had no idea of the details of the road i had my accident in, they referred tonit as a suburban street...funnily enough the UK government tisagrees as the speed limit is 60mph. Avoid this company at all gosts. My score of 1 star is only there as you are not able to give a mijus score.
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Posted 8 years ago
FIND AN ALTERNATIVE INSURER
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Posted 8 years ago
Churchill home insurance for the U.K. - they are in my BLACK list from now on... never again!! Avoid them and shop around, exclude them from your search. You pay for home emergency- which doesn't exist in this company. Waiting 4 days for the plumber to come and repair leaking pipe in the ceiling. No water in the house but who cares, all what this stinking company wants it's your money ( money for nothing ) easy money of course but NO MORE and NOT FROM ME!! Disappointed and stressed!! AVOID, AVOID, AVOID!!
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Posted 8 years ago
Dont get a car insurance with them CUSTOMER SERVICE IS APPALING!!! I have worked in customer service for 10 year and they are reaaly bad.DO NOT INSURE YOUR CAR TRUST ME.
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Posted 8 years ago
So for misunderstanding a question and ticking a wrong box in the excitement of getting the car I'd always wanted, I had a shitty phone call from Churchill and an immediate void on my car insurance. Weren't interested in an explanation ( my additional driver info, not me). Very unfriendly and hostile and reduced me to tears on the phone! STAY AWAY FROM CHURCHILL
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Posted 8 years ago
Shit service! Got in touch with Gemma and tried to explain there may be a problem with the bank card they would try to use- We have your payment all is ok. A week late a snotty letter arrives saying we cannot get the cash so go online again and guess who answers- Gemma....... I say do not renew it I have insurance cheaper- now I get a letter(taken 6 days to get here- saying you have not paid- I suggest that someone at Churchill has a word with Gemma and ask her WTF is happening- never use again
Helpful Report
Posted 8 years ago
House and contents insurance cancelled after 4 years of automatic renewal. They claim I did not inform them of any structural movement ( which was down to poor installation of an RSJ and I have the documents to proove the case ) I have been reimbursed the premiums buy Churchil fail to repond to my emails.
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Posted 8 years ago
***WORTH READING*** After uploading my NCD certificate into the Churchill customer portal and been accepted I obtain my insurance certificate and all is well, or is it......... A few weeks after taking out my policy I receive a letter advising I owe money to Churchill for an overlap on my NCD against another vehicle. I question why I would pay this £42 charge when my NCD certificate was accepted and money taken from my account, for the new policy no response from Churchill. I then receive a second letter advising Churchill can no longer insure me past August 2017. Ok no issue I will go hunting for a better deal next year. Still they take payments from my account. A week passes by and then I receive a letter (back dated) advising me I am no longer insured on my vehicle and my policy is void. To put it into context I had been driving nearly a week completely oblivious I was uninsured because Churchill decided to cancel my insurance policy without any notification other than a letter advising my policy would end in August 2017. What started as a small discrepancy about a fee surrounding my NCD has now quickly escalated into a potential small claims for Churchill as I've taken it to a lawyer to deal with. Churchill kept all of the money I paid for my policy, have taken no responsibility for their admin faults, I've had to take out a brand new policy with another provider and to compound how bad Churchill are they then charged me an extra fee because somehow their issue is my fault and their customer services team have gone into hiding as no one their has the decency to do the right thing and call an ex customer to smooth it over and accept liability. An abysmal company with zero morals, no customer care and no responsibility to their customers or other road users. I would hate to think what would have happened if I had crashed Churchill.
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Posted 8 years ago
Had a claim on the 29 3 2016 still going on now took 45mins to answer the phone that day had to phone twice a week since to find what was going on never bother with this company again joke lol
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Posted 8 years ago
All fine, until you need them. Inclusive breakdown cover is a farce, and they do not clearly make customers aware that it is only valid for a year, nor that there is no home pickup option. It's all there I suspect, in font 4 on page 45 of a 100 page booklet... My recommendation: Either invest a couple of hours of time reading and committing the document to memory, or avoid. We will not be using them again.
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Posted 8 years ago
I am a Churchill customer and my car has been written off in October 15 (Non fault accident) I have received nothing in customer care or payment as of today 10/07/16 I would not recommend Churchill Insurance to anyone
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Posted 9 years ago
Customer service is great untill you have a accident and have to deal with the Claims department. They are talk to you as if you are bothering them. They have a dont care attitude and just try to close the claim in the easyest way possible for them without investigating i had to take them to the F.O.S to get them to finally investigate my claim and accept it as a non fault. I will never insure with them again even if they are the cheapest might aswell have no insurance at all.
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Posted 9 years ago
Involved in accidents three months ago. I was constantly phoning to find out situation with claim...ended up going to ombudsmen...fed up. Three weeks ago found out that other party is blaming me. Actually other party is solely responsible. No more contact from you. Gone to ombudsman again...
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Posted 9 years ago
After being with Churchill for a few years for my building and content insurance I decided to do a comparison, to my astonishment by changing to another very reputable company I am going to save £30 per month for the same cover, when I looked further into my policy I was disgusted to find that they were also charging me £54 + extra for paying by direct debit. I have been a loyal customer to Churchill for a number of years and have had several different policies with them but this has left a bitter taste and I am now looking into changing all of my policies to other companies, naively I thought that long standing customers were looked after, how wrong can you be !!!!!!!!!! When I called them to discuss they were not that interested, didn't seem bothered I was cancelling the policy.
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Posted 9 years ago
If you have a policy with this firm and you sell the car whilst looking for another to replace it , they will tell you that they will keep the policy in suspension until you find another or if you cancel it , they will charge you £50 . I put my policy in suspension as suggested whilst I looked for a replacement car but did not find the one I wanted before the end of the policy and then I get a letter giving proof of my no claims bonus but no refund for the suspended period of insurance !? I call them yesterday to see why , they said that they sent me a letter in January saying I could have the money back or a certificate of NCB ! I did not get this letter, just the proof of NCB. They told me that this is the default position if they didn't hear from me and as the policy had now expired there was no help they could give me . So they have trousered £300 odd for nothing !! Nice work if you can get it I think ? Be warned , the cuddly Bulldog does bit !!
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Posted 9 years ago
This company just making money with very bad costumer service
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Posted 9 years ago
Absolutely appalling catalogue of errors. Failed to log my claim. Failed to pass contact details on to garage. ( Aparently did not have the gumption to realise that I and my husband, who is named as a driver on my policy, might share the same landline as well as the same address) Failed to inform the garage that my car was not roadworthy due to the damage. Were quite dismissive( Jamie) about the inconvenience caused. My accident was on Thursday 31st March. I might receive my courtesy car on Wednesday 6th April. Simply not good enough.Additional cost including premium rate phone calls and possibly having to turn down work add to my annoyance.
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Posted 9 years ago
Churchill is rated 3.7 based on 1,355 reviews